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BMW of Westlake
Westlake, OH
4,603 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,603 reviews
December 29, 2017
Easy and friendly The dealership and my salesperson, Jimmy, were very easy to work with and friendly. Jimmy was on top of getting me all the information that I request The dealership and my salesperson, Jimmy, were very easy to work with and friendly. Jimmy was on top of getting me all the information that I requested in a timely manner. More
by 535D
Employees Worked With
December 29, 2017
John Cordell’s excellent service John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also to John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also took the time to explain certain features of my vehicle that I was unfamiliar with. I would gladly recommend Westlake BMW to anyone interested in purchasing a vehicle due to the satisfaction I’ve received from the service department at the dealership. Sandra L. Calori More
by moonlit
Employees Worked With
December 28, 2017
Truly a full service dealership Working with BMW Westlake to lease a new X3 was great. Every person that we interacted with was personable and polite. John listened to what I was Working with BMW Westlake to lease a new X3 was great. Every person that we interacted with was personable and polite. John listened to what I was looking for and delivered exactly what I wanted. He was very knowledgeable about BMW different features when we took the X3 for a test drive. John was more than willing to work with me on my trade in value and made everything a very smooth and simple process. Nez went through a lot of the cars features step by step with us and even offered to come to our home to program our garage door opener because it could not be programmed on site. Mike was very easy to work with and helpful when going over the leasing documents. Will continue to do business with this dealership in the future. More
by KE212
December 28, 2017
Always a wonderful experience. This would my second purchase from BMW of Westlake and the 4th purchase for our family. This dealership is beautiful and always accommodating. Our sal This would my second purchase from BMW of Westlake and the 4th purchase for our family. This dealership is beautiful and always accommodating. Our sale representative, Ken Delk works hard to make sure we are well taken care of. He isn't your typical salesman and this isn't your typical dealership. Ken always goes above and beyond to help us into a new car when it's time and takes care of all the little details in between! More
by jamiestarlynn
Employees Worked With
December 21, 2017
Great experience, very good to deal with. We just bought a new BMW X3 from BMW of Westlake. Everyone was very nice. The dealership is beautiful. Or salesman Jerry Mancini was very knowledgeabl We just bought a new BMW X3 from BMW of Westlake. Everyone was very nice. The dealership is beautiful. Or salesman Jerry Mancini was very knowledgeable and a joy to work with. More
by Joe Fleming
December 21, 2017
Prompt Friendly Professional This was my first experience with the service department, I was pleased by the staff's friendly yet professional attitude. I was told to expect an hou This was my first experience with the service department, I was pleased by the staff's friendly yet professional attitude. I was told to expect an hour wait and it turned out to be less. More
by cb1951
Employees Worked With
Jim Strunk
December 21, 2017
Prompt Professional Service Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as pr Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as promised by the service staff! More
by CV335
Employees Worked With
December 20, 2017
Great service. I usually arrange service on my 10-year old X3 through Jim Strunk. Jim routinely does a great job of trouble-shooting the issue, explaining it to me, I usually arrange service on my 10-year old X3 through Jim Strunk. Jim routinely does a great job of trouble-shooting the issue, explaining it to me, and getting the service scheduled and done efficiently. More
by rw641
Employees Worked With
Jim Strunk
December 19, 2017
Pleasant Experience This is my second time leasing a car with John Redden's help. Again his help and knowledge made for a pleasant experience. He is patient and can wa This is my second time leasing a car with John Redden's help. Again his help and knowledge made for a pleasant experience. He is patient and can walk you through without any hassles or games. This time we did most of work over the phone saving me a lot of time. He doesn't pressure you to close the deal today. Also, no arm twisting for extras when it came time to sign paper work. Everything was clearly spelled out and handled efficiently. More
by First BMW
December 18, 2017
Outstanding Experience! Jerry did a fantastic job both in finding the exact model and color of the CPO 320i that I was looking for, and making sure the transaction went as sm Jerry did a fantastic job both in finding the exact model and color of the CPO 320i that I was looking for, and making sure the transaction went as smooth as possible. Great Followup after the sale to make sure I was happy! Nate was great at demonstrating all the features of the vehicle. Michael made sure that the paperwork and finance part of the transaction was fast and efficient. A very positive experience overall. More
by Cliff
