BMW of Westlake

Excellent Customer Service 5th BMW I purchased with John Caruso. Return because of excellent customer service. Another great experience with purchase yesterday. John made bu 5th BMW I purchased with John Caruso. Return because of excellent customer service. Another great experience with purchase yesterday. John made buying experience an easy process and his follow after previous purchases has been great. Nez Faraj helped with technology questions when looking at cars and spent over 1 hour with me on delivery of new car. Both times he helped easily understand how to use all features of new car. I would highly recommended contacting John Caruso for a car purchase. More

2018 M4 Convertible - Tanzanite Blue Very little for them to do, we knew the vehicle we wanted. Jerry kept us informed as to the status of the custom order. Car arrived on Saturday, prep Very little for them to do, we knew the vehicle we wanted. Jerry kept us informed as to the status of the custom order. Car arrived on Saturday, prepped and out the door by Monday night. Very smooth, minimal contact required. Nez covered all the major options, many to cover in this car. More

Great customer service I received notice that a vehicle I ordered was in transport to the dealer just before an extended business trip and I wanted to take delivery before m I received notice that a vehicle I ordered was in transport to the dealer just before an extended business trip and I wanted to take delivery before my trip and avoid extending my lease. My salesman processed the prep of my vehicle and the related paperwork within one day to allow me to take delivery. The vehicle was in perfect shape and the effort by the entire dealership staff was appreciated. More

Long distance purchase? No worries, Q has you covered I had a great buying experience with Q and BMW Westlake. From negotiating the price to financing to getting it shipped 750 miles to its new home, Q h I had a great buying experience with Q and BMW Westlake. From negotiating the price to financing to getting it shipped 750 miles to its new home, Q had the answers and got things done. Q was very responsive and made this an easy transaction, keeping me well informed all along the way. Many times buying a car is just a transaction, but as a car guy, finding and buying from another car guy is always preferred - looking for a car from a car guy? Q is the go-to guy. Thanks for everything! - Chris More

very timely with the purchase We have dealt with John with our other BMW and very happy with him. Garred and Dirk were also very detailed and pleasant to deal with. We have dealt with John with our other BMW and very happy with him. Garred and Dirk were also very detailed and pleasant to deal with. More

A professional and enjoyable experience all around! I was impressed with how enjoyable our X1 purchase with BMW of Westlake was -- the entire experience was professional, smooth, and exceeded our expect I was impressed with how enjoyable our X1 purchase with BMW of Westlake was -- the entire experience was professional, smooth, and exceeded our expectations! Everyone we worked with was incredibly friendly, supportive, and very knowledgeable. Tom Zito, Dan Walker, and Cassie Thadeus were some of the nicest people we have ever had the pleasure of working with! Their expertise and care truly made the experience a positive one! We love our X1 (it drives like a dream!) and look forward to working with BMW of Westlake again! More

Buying an Automobile the Way You Have Always Wanted It To Be The difference between buying a car and being sold a car is huge; I prefer to buy. I had the pleasure of discussing BMWs with Ms Alicia Taylor. I knew The difference between buying a car and being sold a car is huge; I prefer to buy. I had the pleasure of discussing BMWs with Ms Alicia Taylor. I knew what I wanted in this vehicle, but I hadn't decided upon any particular manufacturer or model. At another dealer, a guy was convinced I needed an SUV; my wish list put me at the other end of the spectrum. But what I wanted was incidental to his agenda. Alicia and I talked about models, prices, colors, accessories, and everything else that has to do with purchasing a car. She is an excellent source of information; more importantly, she talked with me; she didn't sell me. I spent time in sales, so I know it when I hear it. It is my pleasure to recommend talking with Alicia Taylor about your next vehicle. The next step in the BMW buying experience was a very comfortable discussion about money, cruise ships, and other post-purchase topics with Mr Mike Niedzwiecki. Like Alicia, he knows his specialty and speaks about it easily and with confidence. The last part of my BMW trifecta was a discussion with Mr Nez Faraj in and around the car about the technology and mechanisms of my particular vehicle. Completing the trifecta, Nez is thoroughly knowledgeable, and more importantly, he has an unlimited supply of patience explaining the first round of tech. Nez is a very good teacher. You will find an excellent team at BMW of Westlake. More

Excellent experience with the dealership. Excellent staff, nice ambience and fair pricing. I would recommend this dealership my friends and family. We got the care we wanted and we had no majo Excellent staff, nice ambience and fair pricing. I would recommend this dealership my friends and family. We got the care we wanted and we had no major problems! More

Absolutely excellent The process from when I first pulled into the dealership and met the salesman to the time we drove the car off the lot...was absolutely nothing less t The process from when I first pulled into the dealership and met the salesman to the time we drove the car off the lot...was absolutely nothing less than exceptional. More

Absolutely fantastic Jerry was absolutely fantastic and stress-free to deal with. There was no pressure and he just lets you make the decision for yourself after giving yo Jerry was absolutely fantastic and stress-free to deal with. There was no pressure and he just lets you make the decision for yourself after giving you the information that you need. I would highly recommend it. Nez was also very knowledgeable about the car and helping us with all of its features! Great service! More