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BMW of Westlake
Westlake, OH
4,545 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,545 reviews
November 22, 2024
Efficient and fast service. Excellent communication and description of service. The car was washed and ready in an hour. Well done! Excellent communication and description of service. The car was washed and ready in an hour. Well done! More
by HECOHRS
Verified CustomerEmployees Worked With
November 22, 2024
Matthew was fantastic, kept me informed along the way and was prompt to return my calls and answer my questions. was prompt to return my calls and answer my questions. More
by AL.DEETZ
Employees Worked With
November 22, 2024
I have bought 2 cars from Jerry. He’s honest and not pushy. Helped me find the right car at the right time He’s honest and not pushy. Helped me find the right car at the right time More
by Cpannent
November 22, 2024
Job got done on time and correctly. Communication is fantastic. Car was washed and clean. Communication is fantastic. Car was washed and clean. More
by Primrose
Employees Worked With
November 22, 2024
Always efficient, friendly service with a nice car wash. Dealership shop was always clean as was the waiting area with refreshments!! Dealership shop was always clean as was the waiting area with refreshments!! More
by pattysue523
Employees Worked With
November 22, 2024
Amazing service! No pressure and amazing communication from Kelly. She answered every question clearly. Even scheduled my service for my recall and had me in and out No pressure and amazing communication from Kelly. She answered every question clearly. Even scheduled my service for my recall and had me in and out in no time. I will be getting my BMWs from here in the future. More
by GABRIELLE
November 21, 2024
Overall experience was good. Finance was prepared and very fast. The car was not ready upon arrival and took over an hour. Was disappointing to have to wait on the sales guy afte Finance was prepared and very fast. The car was not ready upon arrival and took over an hour. Was disappointing to have to wait on the sales guy after having a scheduled appointment and driving 2 hours. Also the car was not reset from a tech perspective as it was a dealer demo - another disappointment. More
by JLHUFF816
November 21, 2024
You would wish that the mechanic would allow you to see while the car in up for service. and go over concerns in person. while the car in up for service. and go over concerns in person. More
by HGSTYX
November 20, 2024
Brittney is the best. Very capable and competent. Ed the tech did a great video to let me know the status of my x3. Top notch service. Very capable and competent. Ed the tech did a great video to let me know the status of my x3. Top notch service. More
by rstecker
Employees Worked With
November 20, 2024
Brittany made the experience so effortless. I’m happy with the service I received. I love having a BMW I’m happy with the service I received. I love having a BMW More
by MCIRYAK1783
Employees Worked With
