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BMW of Westlake - Service Center

Westlake, OH

4.7
1,997 Reviews

1,997 Reviews of BMW of Westlake - Service Center

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July 10, 2023

Got the repair done correctly and kept me informed of progress. The shuttle service was also appreciated. More

by DAVIDMVARGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim the shuttle driver
Jul 10, 2023 -

BMW of Westlake responded

Thanks for the great review!

July 09, 2023

The customer service at this dealership was amazing and the associates were incredibly helpful and knowledgeable. More

by TONYFREEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2023 -

TONYFREEMAN responded

Simply the Best

Jul 10, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

July 08, 2023

As always they were fast, friendly and professional. In and out, with fresh coffee and wyfi More

by 00BUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

BMW of Westlake responded

Thank you for the amazing review!

July 07, 2023

Westlake BMW service department had good communication and fast service. I will continue to use them when needed. More

by AL32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Christian Gufreda
Jul 07, 2023 -

BMW of Westlake responded

Thanks for the great review!

July 07, 2023

Corey was extremely helpful and got our car fixed quickly. He even got it hand washed which was a really nice bonus! More

by Alison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Cory!

July 07, 2023

Very courteous,reliable and knowledgeable. Also being precise to making sure everything on the vehicle is up to standard. More

by EDUARTANTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

BMW of Westlake responded

We appreciate the positive feedback!

July 07, 2023

As always, Repairs were quick and efficient and were done on time in only one day More

by Ray Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

BMW of Westlake responded

Thanks for the positive review!

July 05, 2023

My X1 stopped running- had to get a tow to dealership-was taken care of extremely fast and efficient-i'm sure there were other customers in for service but I felt like I was put at the head of the line More

by LONORESTITT
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jul 06, 2023 -

BMW of Westlake responded

Thank you for the positive feedback!

July 04, 2023

Completed the scheduled service in the time promised and efficiently. Service personnel courteous and attentive. More

by SABEL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jul 06, 2023 -

BMW of Westlake responded

Thank you for the positive review!

July 04, 2023

The service team was professional and pleasant. My oil change was done in a timely manner. More

by JURBAN0815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

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