BMW of Westlake - Service Center

While we did have a bit of a parts delivery/communication snag, Andrew (and Cody) took ownership and, in my opinion, did their very best to rectify the situation as expeditiously as possible. Frankly, owners snag, Andrew (and Cody) took ownership and, in my opinion, did their very best to rectify the situation as expeditiously as possible. Frankly, ownership and solutions are huge to me, so still a five star rating for me. More

Extremely courteous, prompt and loved their video updates. I was very pleased with the reasonable cost, too, and their fairness in voluntarily reducing the minimum diagnostic cost when the vehicle i updates. I was very pleased with the reasonable cost, too, and their fairness in voluntarily reducing the minimum diagnostic cost when the vehicle internal diagnostics identified the source of the problem. More

I stopped in without an appointment because of an unexpected flat tire. They were able to replace it and get me back on the road almost immediately. unexpected flat tire. They were able to replace it and get me back on the road almost immediately. More

Professional and expert. Car is returned when promised with updates if something unexpected happens. Excellent service. Car is returned when promised with updates if something unexpected happens. Excellent service. More

Was very pleased with Brittany’s concern to try and help me get car back fast. me get car back fast. More

BMW Westlake overall has impeccable service. It started the minute I pulled in and was greeted at the door until the moment I left the cashiers window. Andrew specifically has been wonderful to It started the minute I pulled in and was greeted at the door until the moment I left the cashiers window. Andrew specifically has been wonderful to work with on what has been a challenging ordeal for me, frankly due to very bad guidance from a local mechanic. I am grateful for Andrew's patience and trusted (which he earned) guidance through this process and would highly recommend Andrew personally and Westlake BMW Service in its entirety to friends and family who continue to choose to buy and drive BMW. Thank you so much, Kim Mulholland More

Being an Enthusiast, BMW is my Choice because it’s all about the Details. Brtittaney & Nez at Westlake BMW are Amazing and Always make us feel like VIPs each time we drive in to Westlake BMW! about the Details. Brtittaney & Nez at Westlake BMW are Amazing and Always make us feel like VIPs each time we drive in to Westlake BMW! More

Kelly was fantastic! She was so helpful and made the car buying experience awesome. She made sure we had all our our questions answered and went above and beyond to meet She was so helpful and made the car buying experience awesome. She made sure we had all our our questions answered and went above and beyond to meet our needs. More

Did an excellent job taking car of my car. Very nice waiting room and staff. Very nice waiting room and staff. More

I appreciated the consistent communication (updates) on the status of my car. When a loaner car wasn’t available, transportation was provided. Thank you! the status of my car. When a loaner car wasn’t available, transportation was provided. Thank you! More