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BMW of Westlake - Service Center

Westlake, OH

4.7
2,042 Reviews

2,042 Reviews of BMW of Westlake - Service Center

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August 03, 2023

Extremely good service. Kept me informed of status of all repairs. The work was excellent. More

by BillBalena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

August 02, 2023

I had a 10K service performed and it was uneventful, just the way I like it. Westlake BMW is clean, good coffee in the waiting area, and there are no surprises. It was a nice touch to have them wash and vacu More

by fjpziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

BMW of Westlake responded

Thank you for the positive feedback!

August 02, 2023

Very professional and punctual. Made the experience very pleasant. Brittaney is the best and was extremely helpful. More

by Kissamd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Christian Gufreda
Aug 02, 2023 -

BMW of Westlake responded

Thank you for this awesome review!

July 27, 2023

Fast efficient service as always. My car was serviced and I was out the door in less than an hour. More

by BOB@FASTFABLLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

BMW of Westlake responded

Thanks for the positive review!

July 27, 2023

We brought are car in for service and we were promised a one day turn around and it was More

by SADANIELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

July 26, 2023

Very courteous staff with prompt greeting on arrival. Kept me informed. On time also on promised time. More

by TONYOLEARY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

BMW of Westlake responded

Thanks for the positive feedback!

July 24, 2023

They have a Beautiful dealership, with great people ready to help and guide you to have a great experience. More

by SABTI_1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

BMW of Westlake responded

Thank you for the amazing review!

July 23, 2023

Very good service always happy with the service and happy with the workers in west lake More

by MUSLIMAT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

BMW of Westlake responded

Thanks for the positive review!

July 23, 2023

They said they will get back to me but they never did . So i have to call them More

by LAMM19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Laumer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

BMW of Westlake responded

Sorry no one got back to you right away. Hopefully you've been responded to now. Please let us know if you haven't.

July 20, 2023

Good work in a timely fashion. We waited at the dealership and they finished within an hour. More

by BG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Jul 20, 2023 -

BMW of Westlake responded

Thanks for the positive review!

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