Beaver Toyota St. Augustine

The staff are friendly and helpful. The car Darien went above and beyond to get me a great deal. The car Darien went above and beyond to get me a great deal. More

Horrible customer service at Beaver Toyota. Unfortunately I am not able to post in-depth of what I want to say here due to the limited character count, but will post a summary. They have unacce Unfortunately I am not able to post in-depth of what I want to say here due to the limited character count, but will post a summary. They have unacceptable treatment and lack of responsibility of a dealer towards customers. We were looking for a Toyota 4Runner in the TRD Off Road premium in Lunar Rock color. Inquired one was in transit to Beaver Toyota. They had a market price up for it at 60k out the door. Insane. We said no, but they were wanting our buy so called us back to work a deal. We went to them to finalize the contract and they informed no deposit needed, but all contract, tag, and registration was done and requested that they needed us to wire them the money agreed on for the car by next day to secure the funds. So we did. While signing contract sales rep, Mike, asked if we wanted pinstripping on the car when it arrives (roughly 9days out) We said NO! He made those indications on the contract and wrote it down. When the 4Runner arrived Mike sent us a picture and the car had pinstripping on it, when we clearly stated no! Mike indicated they can simply just peel it off and everything will be the same. Lies, to remove pinstripping is not merely that simple. We get to the dealer, which is 2.5 hours from us, and inspect the car. My husband notices a paint defect and points it out. Mike, owners son Christian, detail/body work guy, and sales manager Ben, takes a look and tires to rub it out. Seriously? Mike suggests they can just wet sand it out and everything will be good. Christian indicates they make a claim to Toyota and have that section repainted. Mike indicates if we want to make the claim they can give us a rental so we can use while the 4Runner is getting body work done. Not 15-20 minutes after being told that, we were then told by sales manage, Ben, that there is no rental anymore as they are closed (it was 7:30pm on a Thursday). Provided us some options that was not convenient at all. With too many red flags we just said forget it. We dropped the deal and asked for them to wire our money back to the bank and remove us from the registration on the vehicle. Ben got all info to do the wire and even called my husband on Friday they completed the wire and everything was sent back. Come Monday, check with our bank and no wire was even sent. Mike then texts my husband if we can still work a deal to be interested in the 4Runner again. We said no, just need our money back and info removed from the car. General sales manager Gabriel Sailing calls my husband and left a voicemail with no details and just his information to call back. We called back about 30min after and no response, left message with someone at front desk to have Gabriel call us back. Few hours pass by no call back so we call Gabriel again. He tells us that they can not wire the money back and had to cut a check and over night it to our bank. We asked why was this only told to us now, 4 days later, and even received confirmation on Friday from Ben, that they sent the wire already?! Gabriel does not apologize for any miscommunication, but continuously sounds irritated and repeats that he tried to call us to tell us earlier but we did not pick up. So then why didn’t you pick up when we called you back or even attempt to call us back when a message was left? Gabriel indicates he was not involved in the sales and only got to it on Monday when he called, that is a lie, because he texted my husband on Thursday when we came to look at the 4Runner. It’s a Tuesday now, and we are still waiting to see if our money was mailed out to the bank yet. If there is nothing received by today or latest tomorrow (Wed) there will be some legal actions taken on the whole team of Beaver Toyota and the dealer. This is unacceptable customers service and not once have we even received a response of acknowledging their faults in what they did or apology. Great job. P.S. General Manager or owners, you better ensure this is taken care of. More

Bobby is phenomenal. Worked with me, understood what I was asking. I have never bought a car before and I never felt like I was being taken advantage of which is HUGE for Worked with me, understood what I was asking. I have never bought a car before and I never felt like I was being taken advantage of which is HUGE for me. Thank you Bobby and thank you hot rod! More

After visiting 7 other dealerships, we finally found the perfect vehicle for our family at Beaver Toyota. Jean Dupoux is the most genuine person anyone could ask to work with while purchasing a vehicle. I w perfect vehicle for our family at Beaver Toyota. Jean Dupoux is the most genuine person anyone could ask to work with while purchasing a vehicle. I would come back just to have coffee with Jean. More

Great experience! Trevor Kolb was warm, caring, sincere, factually knowledgable and engaged. i absolutely hate car buying due to the feeling of being pressured to buy Trevor Kolb was warm, caring, sincere, factually knowledgable and engaged. i absolutely hate car buying due to the feeling of being pressured to buy and lack of truthfulness to make a sale. The experience at Beaver Toyota is the opposite, clearly a different philosophy at Beaver Toyota. Importantly, Trevor possesses a deep knowledge of all components of the vehicles from 4-wheel drive to electronics and onboard computers. The personal and professional experience was outstanding and exceptional. Trevor and all of the staff went out of their way to make me and each potential customer feel at home. If a Toyota is in your future, Beaver Toyota is a must to place on your list of dealers to see. As you will see in the comments, good things are said for the sales representatives at Beaver Toyota. i cannot say enough great things about Trevor Kolb. he spent over 8 hours with my daughter in helping her understand and choose a vehicle that met her needs. This experience has totally changed my attitude about car buying and in now recognize dealers who get it right for their customers in making informed decisions versus pressured decisions. John C. (July 24, 2023) More

My wife and I stop by to look for a vehicle, was not ready to purchase , but we met Jean and showed us the advantage of purchase a new car. we purchased new Rav, a great deal and the process was smoot ready to purchase , but we met Jean and showed us the advantage of purchase a new car. we purchased new Rav, a great deal and the process was smooth and quick. We will send our family to work with Jean and honest and funny salesman Thank you Jean More

My wife stop by and purchased a new Camry, I decided to check it out and the advantages working wit Jean the call him Frenchy. An excellent and very well educated. It was a pleasure meeting him and I pur check it out and the advantages working wit Jean the call him Frenchy. An excellent and very well educated. It was a pleasure meeting him and I purchased a new Rav I will always come back and also send my friend to meet Frenchy More

I had a great and hassle free experience at Beaver Toyota. The best buying experience I’ve ever had. Toyota. The best buying experience I’ve ever had. More

I bought this car from buddy love he is awesome. Answered all my questions. Explain how everything works on my new car. He’s a great guy Abi‘s team before and he worked as hard this time as he did l Answered all my questions. Explain how everything works on my new car. He’s a great guy Abi‘s team before and he worked as hard this time as he did last time. More

I walked into Beaver Toyota not knowing what to expect because this was my first time even going to a dealership. Aaron was super helpful, knowledgeable and friendly. He listened to my wants and worked wi because this was my first time even going to a dealership. Aaron was super helpful, knowledgeable and friendly. He listened to my wants and worked with the information I gave him and I drove out with an amazing car. I will definitely recommend Beaver Toyota of St. Augustine to my friends and tell them to speak with Aaron. More