Benzel-Busch Motor Car - Service Center

My appointment was for routine and scheduled maintenance, the check in team and Dave Tangen took excellent care of me when I dropped off the car at 7:00am, Dave assurred me the car would be back maintenance, the check in team and Dave Tangen took excellent care of me when I dropped off the car at 7:00am, Dave assurred me the car would be back same day, it sure was. Benzel Busch, my first choice for Mercedes both for sales and service. Warren Finkel Engelwood NJ More

I am always very pleased with the service I get at Benzel-Busch, particularly from Mr. John Powell. I do wish you still had Smart car loaners, since I don't want to be responsible for a Mercedes. Benzel-Busch, particularly from Mr. John Powell. I do wish you still had Smart car loaners, since I don't want to be responsible for a Mercedes. More

The people are genuine friendly and understanding they give you a fair price that anyone could work with give you a fair price that anyone could work with More

In my opinion there is no better automotive service center than Benzel Busch. Regardless of which person you work with. center than Benzel Busch. Regardless of which person you work with. More

Completed service in the time they told us. Cleaned the car and completely satisfied with everything as usual with BBMCC . Chi’s Iseman terrific and notified us by text. Cleaned the car and completely satisfied with everything as usual with BBMCC . Chi’s Iseman terrific and notified us by text. More

We receive a car with the scratch and they charge us 500 to fix it 👎🏼 to fix it 👎🏼 More

David Nieves was excellent . Delivered my car after work. The intitial call to have valet service was not correct and I had to drop off my car. Delivered my car after work. The intitial call to have valet service was not correct and I had to drop off my car. More

I do like how organized and the timing for services Very impress Continue happy with Benzel Busch dealer Very impress Continue happy with Benzel Busch dealer More

Service great! ! Very friendly, perfect service, and the person who helps is very friendly Good job ! Very friendly, perfect service, and the person who helps is very friendly Good job More

They get 2 stars from me because Kathy Zagula was an excellent inside sales person, (now gone). The service department was a huge disappointment never going the extra mile to do it right. In the first t excellent inside sales person, (now gone). The service department was a huge disappointment never going the extra mile to do it right. In the first two years of my lease they replaced the 12 volt battery 3 times, assuming it was the problem. Seems there was a computer update that repaired the problem but no one ever called me and said we can fix it. John Powell the most arrogant service person ever explained “When we get a service bulletin, we wait until you come in for service the next time.’ Any time I charged the car overnight, the 12 volt was dead - I had to change my entire usage to accommodate this incompetence. One more example, I got an email from Elizabeth yesterday saying that my lease would expire 3 months from now and we should talk. I called her and politely let her know that the lease was terminated and the car returned April 15th. Need I say more? Pretty showroom, pretty people but no one behind the wheel! More