Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Big Star Cadillac
Friendswood, TX
3,043 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,043 reviews
February 02, 2024
Mark was very accommodating to me. I was trying to work from a regular chair. He took time out of his day and found me a table with electricity. This is where I could work while my car I was trying to work from a regular chair. He took time out of his day and found me a table with electricity. This is where I could work while my car was being service. More
by garyhulsey
February 02, 2024
Mr. Z was great, overall experience was excellent, Cadillacs will always be my preferred vehicle of choice Cadillacs will always be my preferred vehicle of choice More
by tishachartian
Verified CustomerEmployees Worked With
February 02, 2024
From when I walked inside Big Star Cadillac I was greeted by the front desk area than Angelika Felix came and greeted us and asked what we are looking for and got right to business of pulling up vehicles for by the front desk area than Angelika Felix came and greeted us and asked what we are looking for and got right to business of pulling up vehicles for us to see! She was very patient with us and very knowledgeable on her cars! The whole experience was awesome and we got to leave in our brand new 2024 Cadillac ct5! More
by mrscantu85
February 02, 2024
No hassle, very professional purchase of our leased 2020 XT 6. Lisa and staff did a great job. No complaints XT 6. Lisa and staff did a great job. No complaints More
by TERRY.PEIL01
February 02, 2024
Ansley is literally one of the best advisors out here. Makes sure my vehicle is done correctly and out on time. Makes sure my vehicle is done correctly and out on time. More
by rebejones303
Employees Worked With
Other Employees :
zzBritney zzNorman, zzJeff zzDial, zzKarah zzGonzales
February 02, 2024
Bobby was on it, very prompt and professional. The service was exceptional, replaced the engine within a week. The service was exceptional, replaced the engine within a week. More
by ERIC.RICE
Employees Worked With
February 01, 2024
Very disappointing experience, ready to close on deal, but salesman refused to take my call to discuss the details on the offer they emailed me. I wanted to query the PLADTECH device (dealer add on), whi but salesman refused to take my call to discuss the details on the offer they emailed me. I wanted to query the PLADTECH device (dealer add on), which I stated was not required, but which continued to show up on the invoices. More
by richard.hay1
Employees Worked With
February 01, 2024
Zulficar is my guy, he always gets the job done! I have purchased three Escalades from Ron Carter now Big Star! The latest was the 2023 Escalade that we love! He will always be available even after I have purchased three Escalades from Ron Carter now Big Star! The latest was the 2023 Escalade that we love! He will always be available even after the deal is sealed to make sure you are satisfied with your purchase! Thank you Zulfey! More
by Mel
Employees Worked With
January 31, 2024
JEFF! ! You are TRULY a blessing to me 💜💜😇!!! I no longer have ANY doubt, as you are GENUINELY my 'Security Blanket' making sure I'm SAFE ON THE ROAD 👑 ! You are TRULY a blessing to me 💜💜😇!!! I no longer have ANY doubt, as you are GENUINELY my 'Security Blanket' making sure I'm SAFE ON THE ROAD 👑🤗🎉🎉.... Thanks So Much Fam!! More
by Mz_Val_Washington
Employees Worked With
zzJeff zzDial
January 31, 2024
Under construction not much to see. 4 cars in the show room to look at. From front desk to sales man cub 4 cars in the show room to look at. From front desk to sales man cub More
by jmorrison465
