Big Star Cadillac

Philip Conner has been great with my last two purchases at Bigstar. He goes above and beyond to make sure I’m happy.. at Bigstar. He goes above and beyond to make sure I’m happy.. More

I highly recommend George to anyone looking for a vehicle. He was knowledgeable, professional, and genuinely cares about his customers. vehicle. He was knowledgeable, professional, and genuinely cares about his customers. More

Great Experience! Dealership was very busy but treated each person with respect and dignity. From the Salesperson to the Finance Department, everyone was very professi Dealership was very busy but treated each person with respect and dignity. From the Salesperson to the Finance Department, everyone was very professional. Thank you Mike Pierce! More

While did not have best or engaged salesman overall I feel really good about the dealership. feel really good about the dealership. More

Great service! Everyone there is kind and respectful. My vehicle was also washed and vacuumed. Everyone there is kind and respectful. My vehicle was also washed and vacuumed. More

Big Star Cadillac is a very good dealership. Everyone that I have encountered has been very nice and professional. Isiah in the Service Department is a greay communicator. He explained my servic Everyone that I have encountered has been very nice and professional. Isiah in the Service Department is a greay communicator. He explained my service in detail and actually found my award points that was used for part of my payment! More

Jason was very attentive and helpful in our purchase of a new vehicle. He was responsive and willing to go out of his way to help us. new vehicle. He was responsive and willing to go out of his way to help us. More

hope this message finds you well. I am writing to express my concerns regarding the used car I purchased from your dealership on January 23. During the purchase process, I was informe I am writing to express my concerns regarding the used car I purchased from your dealership on January 23. During the purchase process, I was informed that the price was non-negotiable due to your extensive multi-point inspection of the vehicle. Additionally, I was assured that there was a 3-month, 3,000-mile warranty to cover any issues that might arise. Unfortunately, the service I received has not met my expectations. Here are the issues I have encountered: 1. Windshield Crack: There was a crack in the windshield, which was repaired before I picked up the car. 2. Tire Pressure: I noticed that the front of the car seemed to bounce when driving down the freeway, and I realized that all the tires were low in air by 10 pounds. 3. Windshield Wipers: The windshield wipers streak, affecting visibility. 4. Recalls: There are two recalls on the car that have not been addressed. 5. Brake Noise: I noticed a squealing noise from the brakes. Given these issues, I feel that the car did not receive a proper inspection. On the day I made an appointment to bring the car in for service, I called to speak with Gary, but he was unavailable. I explained to the receptionist that I wanted to ensure the car had a warranty before bringing it in. She informed me that I would need to bring the car in before they could check the warranty. I brought the car in on March 5. The gentleman in the service department suggested I take the car to a Volkswagen dealership because they would have better knowledge of checking the car. I explained that I brought it to Big Star Cadillac because of the warranty. He then informed me that the car did not have a warranty and said he would message Gary to call me. I called that afternoon, but Gary was not available. I left a message with the receptionist, who said she would send a message to the manager. As of March 14,2025, I have not heard back. More

Cadillac hires quality individuals who care deeply about their customers and are proud of the Cadillac Brand. I recently came into the dealership for service and Albert ensured I was completely comfortab their customers and are proud of the Cadillac Brand. I recently came into the dealership for service and Albert ensured I was completely comfortable and ensured I was in and out in a timely fashion. Great job you guys!! You have created a forever customer. More

Mario was the realest guy, super honest and easy going. He made my experience so easy. As a salesman myself I must admit I look for the “scummy” salesman tactics.. and Mario did not exhibit any of them. Gr He made my experience so easy. As a salesman myself I must admit I look for the “scummy” salesman tactics.. and Mario did not exhibit any of them. Great guy and great experience. Couldn’t recommend anyone better! More