Big Star Cadillac

We purchased a 2024 BMW X5 on Friday February 27 and they delivered to us on Saturday February 28. Is was sold under the context everything was working and had past all inspections. On Monday morning receiv delivered to us on Saturday February 28. Is was sold under the context everything was working and had past all inspections. On Monday morning received a code that engine oil was incorrect and received a code Emergency Call System Malfunction from the minute we got in the car. Called Crystal our salesperson and she said to bring vehicle to BMW for the codes. We told her they services the vehicle so they should fix the oil. When we brought it for them to fix the oil code we let her know about the Emergency Call code. She said we would need to bring it to BMW get the code fixed. When I brought it to BMW they informed us that this would not be covered under warranty because the top of the vehicle and the fin has damage like it had been hit with a garage door or something similar. I contacted Crystal to let her know what BMW found. Sent her manager Ruben the video from BMW and also a picture I took from above the vehicle on the day it was delivered showing the same damage BMW showed. Ruben requested information from service department on the inspection they performed. He informed me when the vehicle was inspected there was nothing found. I requested pictures and was told there are no pictures and I purchased the car as is. We did purchase the car as is but we were misinformed on the condition of the car. More

Made it easy and thats what mattered The whole experience was great and easy Thanks was great and easy Thanks More

GREAT SALES PERSON VERY EASY TO GET THE CAR AND DEAL DONE. THEY EXPLAINED THE CAR WITH GREAT DEATAIL. DONE. THEY EXPLAINED THE CAR WITH GREAT DEATAIL. More

I love getting great customer service because that’s what I do for a living so I know when I’m getting it and that happens every time that I come to Big Star Cadillac and José has always been there to help m I do for a living so I know when I’m getting it and that happens every time that I come to Big Star Cadillac and José has always been there to help me through my journey with fixing my car thank you José and thank you Big Star Cadillac For taking care of my Cadillac. More

I appreciate that Albert is attentive and helps me out every time I have a concern about my car. every time I have a concern about my car. More

WE HAD AN AWESOME EXPERIENCE; EVERYONE WAS SO ATTENTIVE AND HELPFUL. FIRST TIME CADILLAC BUYERS AND WOULD DEFINITELY RETURN. AND HELPFUL. FIRST TIME CADILLAC BUYERS AND WOULD DEFINITELY RETURN. More

The dealership provided an excellent experience from start to finish. The staff was professional, friendly, and very helpful. They answered all my questions with honesty and patience. The process was sm start to finish. The staff was professional, friendly, and very helpful. They answered all my questions with honesty and patience. The process was smooth and stress-free. I truly appreciate their outstanding customer service. More

Arrived attempting to get a service appointment. after a quick discussion was given a card with a number on it to book online, which i had already tried but the small problems needing fixed were di after a quick discussion was given a card with a number on it to book online, which i had already tried but the small problems needing fixed were difficult to explain online. Either book online or avoid. More

Always a pleasure! First class Service Dept. Jose is fantastic and he really cares about the customer. First class Service Dept. Jose is fantastic and he really cares about the customer. More

I traded my 2018 XT5 for leading a 2025 Dealer XT5. It’s a red one. It’s a red one. More