282 Reviews of Big Star Hyundai - Service Center
When I came in, everyone seemed confused and frantic about who I was supposed to be speaking with. Then after I was seen, I was told that everything would be completed in 2 hours. Long story short I was about who I was supposed to be speaking with. Then after I was seen, I was told that everything would be completed in 2 hours. Long story short I was waiting for a little more than 3.5 hours. Everytime I went for an update I was never given an answer and never received an apology for how long everything took. More
It was a very easy experience from start to finish to purchase our new Kona from Big Star. purchase our new Kona from Big Star. More
The Employees were very polite. They answered all my questions. They made sure everything I scheduled was completed in a timely manner. They answered all my questions. They made sure everything I scheduled was completed in a timely manner. More
Pleased with my service and handling by Billy Williams. I had already sent my ratings. Why more surveys now? I had already sent my ratings. Why more surveys now? More
I was impressed by the cleanliness and organization of their facility. The waiting area was comfortable, with complimentary refreshments available. The technicians demonstrated a high level of experti their facility. The waiting area was comfortable, with complimentary refreshments available. The technicians demonstrated a high level of expertise, efficiently diagnosing and resolving the issues with my vehicle. They kept me informed throughout the process, explaining each step and providing transparent pricing More
Juan Vasquez made sure that the part came in and had my car serviced same day. I appreciate the job completed in a timely fashion. The outcome was wonderful. My car was serviced, part replaced as reques car serviced same day. I appreciate the job completed in a timely fashion. The outcome was wonderful. My car was serviced, part replaced as requested, and with a courtesy wash and vacuum to boot. Yes, this was a very positive experience. Thank you Big Star Hyundai for retaining employees who care and provide the expertise necessary to run and maintain the fine vehicles you sell. I worked with Sabrina (Amazing!!), Kaleb (Very Good!) and Kohl along with Juan. I have nothing but good things to say about all who helped me. Thank you again! More
Incredibly clean and organized dealership. Service and communication were excellent as was the service speed. Service and communication were excellent as was the service speed. More
It just took a little bit too long for a simple oil change, but other than that it was good change, but other than that it was good More
Very quick , very clean, drinks, snacks, cool Ac , washed my car, changed my oil and rotated my tires and ect. Service advisor was very exceptional my car, changed my oil and rotated my tires and ect. Service advisor was very exceptional More
Services received from the financial were good, I did not walk out satisfied with the model as it’s not what I wanted, nor the monthly payment, it’s way above what I wanted. I blame myself for not checking w walk out satisfied with the model as it’s not what I wanted, nor the monthly payment, it’s way above what I wanted. I blame myself for not checking with other dealers and see what my options were, but what’s done is done More