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Big Star Hyundai - Service Center

Friendswood, TX

4.4
280 Reviews

280 Reviews of Big Star Hyundai - Service Center

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March 23, 2024

The Employees were very polite. They answered all my questions. They made sure everything I scheduled was completed in a timely manner. More

by gail.watkins1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 21, 2024

Pleased with my service and handling by Billy Williams. I had already sent my ratings. Why more surveys now? More

by RMCOLEMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 20, 2024

I was impressed by the cleanliness and organization of their facility. The waiting area was comfortable, with complimentary refreshments available. The technicians demonstrated a high level of experti More

by Sriram Katragadda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 18, 2024

Juan Vasquez made sure that the part came in and had my car serviced same day. I appreciate the job completed in a timely fashion. The outcome was wonderful. My car was serviced, part replaced as reques More

by KHORTON329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabrina
Mar 19, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 15, 2024

Incredibly clean and organized dealership. Service and communication were excellent as was the service speed. More

by rjyoung3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 15, 2024

It just took a little bit too long for a simple oil change, but other than that it was good More

by ITS.HENRIQUEBARBOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

March 13, 2024

Very quick , very clean, drinks, snacks, cool Ac , washed my car, changed my oil and rotated my tires and ect. Service advisor was very exceptional More

by maxaridings777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyiamond Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yall caught me without my receipt I hope I picked the right service adviser…… need pictures!!!!!!!!!
Mar 14, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 11, 2024

Services received from the financial were good, I did not walk out satisfied with the model as it’s not what I wanted, nor the monthly payment, it’s way above what I wanted. I blame myself for not checking w More

by luca
Recommend Dealer
No
Employees Worked With
Dyiamond Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy sales experiences for all our customers. I apologize that you feel your experience did not align with that. Please reach out to directly with your best contact information. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

March 08, 2024

Superb customer service, I will always return to Big Star Hyundai. I love this place. More

by GABBALOPEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 08, 2024

I always bring my car here for service. The service advisors are very helpful and techs are doing a great job! More

by RAMIREZMICHELE903
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

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