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Bournival Jeep
Portsmouth, NH
591 Reviews
About Bournival Jeep - Your Portsmouth Jeep Dealer for New and Used Cars- Woman Owned and Operated For Over 10 Years!
At Bournival Jeep, we are fully transparent so that you experience the best auto shopping process possible. As New Hampshire's largest Jeep-only dealership, with a Better Business Bureau (BBB) A+ Rated Business, we are in the top 10% of the nation's dealers for customer sales and satisfaction. We also have New Hampshire's only on-site off-road test drive course! Come enjoy the easiest car buying experience ever.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 8:30 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 591 reviews
September 21, 2019
Steering damper recall Great sales experience and responsiveness so far. Recall did not solve the wobble problem which is severe particularly over expansion joints Hopeful Great sales experience and responsiveness so far. Recall did not solve the wobble problem which is severe particularly over expansion joints Hopefully when service digs deeper he culprit will be found. More
by Bill
September 14, 2019
Friendly and courteus After a service issue with another Jeep dealership, I gave Bournival a chance, and they stepped up big time! They've earned my patronage. They display After a service issue with another Jeep dealership, I gave Bournival a chance, and they stepped up big time! They've earned my patronage. They displayed a sincere interest in being of service! More
by Larry
September 05, 2019
Great knowledgeable dealership These guys truly are Jeep specialist and know the vehicles inside out. They are not like a Jeep dealer that sells all kinds of other Chrysler product These guys truly are Jeep specialist and know the vehicles inside out. They are not like a Jeep dealer that sells all kinds of other Chrysler products, so they really do focus on just the jeep brand. Additionally, they have been in the area for decades....a stable dealership. The service guys, especially Mike can answer any question. The sales people are terrific too- We have dealt a lot with Ryan. Lastly, when you call, you talk to a knowledgable person and don't get dumped into voicemail, or be required to fill out a lengthy on-line service request. More
by paulk
Employees Worked With
Other Employees :
Detailing guy- terrific individual!, Mike Fletcher
September 05, 2019
Back in a jeep After owning several jeeps I strayed to other manufacturers and never thought I would be able to afford one again but Phil,Dale, and Jessica made it h After owning several jeeps I strayed to other manufacturers and never thought I would be able to afford one again but Phil,Dale, and Jessica made it happen once again. We bought two!!! More
by Faulk603
Employees Worked With
Other Employees :
Phil Walter, James Blaisdell, Mike Fletcher, Steve Tobey
September 02, 2019
New trail hawk lease Coming back from vacation in Myrtle Beach to Maine. We stopped into Bournival on a whim for a replacement for wife's 2017 Grand Cherokee. Our salesman Coming back from vacation in Myrtle Beach to Maine. We stopped into Bournival on a whim for a replacement for wife's 2017 Grand Cherokee. Our salesman was Fred. Super nice guy, he was great to speak with, knowledgeable and let us pick out what we wanted and not push us towards something they wanted to get rid of. While they were checking out our trade, Fred brought out Alissa to meet us. Such a sweet, attentive person. We talked vacation, gardening and dogs. Not what you usually see with owners. Dale was our sales manager, another great guy to speak with. This was a no pressure and excellant experience. We've bought well over 40 vehicles in our past and this was by far the most enjoyable experience we've had. The deal was more than fair and we agreed to a new lease. Even Jessica in finance was a breath of fresh air while dealing with paperwork. We had fun, laughed and joked. This dealer is 5 hours from us here in Maine and I wouldnt hesitate to buy our next Jeep here! That should speak volumes!! Thanks again Bournival Jeep!! More
by James and Marilyn
August 20, 2019
Excellent experience purchasing a CPO Wrangler Ryan in sales was great to work with and was able to work around my schedule. The entire experience was great including the service dept with scheduli Ryan in sales was great to work with and was able to work around my schedule. The entire experience was great including the service dept with scheduling and installing my mopar lift kit. Would certainly recommend Bournival if you’re in the market for a Jeep or preowned vehicle. More
by NHDoberman
August 17, 2019
Overall Really Amazing Once I stepped into the dealership the agent Fred knew exactly what I was looking for and helped me get it without any compromises then we went on a t Once I stepped into the dealership the agent Fred knew exactly what I was looking for and helped me get it without any compromises then we went on a test drive before coming to finalize the deal which was even an easier process through their accountant Jessica, so honestly after all it was really an amazing experience that couldn’t go any better! Hamad originally from Kuwait More
by HamadINNH2019
August 08, 2019
They stand behind what they sell I bought a used jeep and had an issue with headlight. They replaced the whole thing very quickly. And very strange the car was listed from the factory I bought a used jeep and had an issue with headlight. They replaced the whole thing very quickly. And very strange the car was listed from the factory with a trailer hitch but didn't have it.they stood behind it with no argument and they are putting it on .I'm very impressed how nice they were . More
by B Costa
Employees Worked With
Mike Hollis
August 07, 2019
Great service Mike in service is and has always been a great service advisor for many years. He is the face of the dealership after the sale. He is the reason many Mike in service is and has always been a great service advisor for many years. He is the face of the dealership after the sale. He is the reason many clients like myself come back year after year! More
by RS2012jeep$
Employees Worked With
Mike Fletcher
June 23, 2019
Exceptional service Stopped by the drop off per food for an upcoming event. Stopped in at service just to make an appt for inspection. Mike was on it! Offered to do my i Stopped by the drop off per food for an upcoming event. Stopped in at service just to make an appt for inspection. Mike was on it! Offered to do my inspection right then and there. Totally not what I was expecting. While I was out walking among the jeeps I remember I wanted someone to look a my Sky One roof. Again Mike was on it. In under an hour ( I didn’t watch the clock but certainly was not long), I had my inspection and an answer along with part ordered! More
by DaniB
Employees Worked With
Mike Fletcher
