Brewster Subaru

I just took delivery of a 2021 Legacy, which represents the 8th Subaru I have leased or purchased at this location. This was my third vehicle that Robyn Rey processed and the experience gets better each t the 8th Subaru I have leased or purchased at this location. This was my third vehicle that Robyn Rey processed and the experience gets better each time since she is pleasant, efficient, professional and attentive to details. What used to be an annoying experience has turned into something I enjoy doing and actually look forward to. The entire staff at Brewster Subaru is very welcoming. Marci Lynn took care of the business end of the transaction and was very nice to work with, making it rather painless. I'd like to mention two other people that have worked to make my experience at Brewster Subaru so pleasant--Nelson DeMelo, who always stops to speak with me when I'm in for service and Danny Gomes, who always takes care of my service needs. Brewster Subaru is a class operation! More

I was driving my 2013 cross trek one Sunday afternoon the last week in September 2020 when the oil/engine light came on, followed soon by many of the dashboard lights- and it was making a bad noise and the last week in September 2020 when the oil/engine light came on, followed soon by many of the dashboard lights- and it was making a bad noise and sputtering! I happened to be 1/4 mile from the Brewster Subaru dealership, so I called in a panic- a complete panic. A man answered the phone and told me to come right in. I drove up, and was met at the door by a man rolling up his sleeves and asking me to pop the hood. I had no idea who he was. He spent 20 minutes checking this and that; he put a quart of oil in and gave me an extra quart to have, just in case. Did I say it was a Sunday afternoon?! He told me to bring the car in the following day to be checked out- that he didn’t know what was wrong with the car, but made it clear I needed to have it worked on. When I asked what I owed for his time and the oil, thinking he must have been one of the mechanics, he said , No charge. He didn’t like the idea of someone on the road in a panic like I had been. He also said if it was his mother/sister/daughter on the road, he would hope someone would help them too. It turns out, this was Nelson, the general manager of the dealership. He was so kind, and so helpful. I traded in my 2013 cross trek at Brewster Subaru the next week for a beautiful 2018 cross trek, and will never buy a car anywhere else! From the manager to the sales team to the financial department to the service team- i was treated with kindness and respect; I felt confident (and so relieved!!!) in all my dealings and will recommend them to anyone and everyone! Thank you Brewster Subaru!! More

Robyn is an excellent salesperson! She is detail oriented and takes care of everything. This is my second Subaru from her and I'll return again. oriented and takes care of everything. This is my second Subaru from her and I'll return again. More

Patrick Larson, Rich Johnson and Mitch Pollak helped make my first car lease as seamless as possible. They were very attentive to detail and responded to our questions and outreach 24/7. Thank you all for th my first car lease as seamless as possible. They were very attentive to detail and responded to our questions and outreach 24/7. Thank you all for the great experience. More

Great experience. Easy process and kristen did a great job keeping us in the loop. Marci also did a wonderful job explaining other items and working with us. job keeping us in the loop. Marci also did a wonderful job explaining other items and working with us. More

Anthony Pilla and Rich Johnson went above and beyond helping my family with the car leasing and purchase during a challenging time for us. We appreciate everything they do and continue to do. helping my family with the car leasing and purchase during a challenging time for us. We appreciate everything they do and continue to do. More

Kristen and Rich made this experience both way and enjoyable. From my initial emails with Kristen, to the test drive and arranging the purchase and pickup everything was smooth and completely covid sa enjoyable. From my initial emails with Kristen, to the test drive and arranging the purchase and pickup everything was smooth and completely covid safe. See you again when it's time for our next car! More

Wonderful people! I had a great experience with Nelson, Anthony & Rich. From start to finish they were kind, helpful, friendly and honest. They made getting into my new Crosstrek exciting and I know I will Anthony & Rich. From start to finish they were kind, helpful, friendly and honest. They made getting into my new Crosstrek exciting and I know I will be in good hands going forward. I will recommend them to everyone! More

Great service! This was my husband and my first car buying experience. Andre was incredibly helpful and patient with us. We new what we wanted but wanted to take our time in the process and everyone at buying experience. Andre was incredibly helpful and patient with us. We new what we wanted but wanted to take our time in the process and everyone at Brewster Subaru completely respected that. From Andre to Patrick, to Rich everyone was incredibly helpful and informative. They were willing to work with our budget and help us get the perfect car for us. Brewster Subaru goes above and beyond in customer service compared to other local retailers. More

The experience was easy, which was the most important aspect I was looking for in buying a car. We knew we wanted a Subaru Forester, but didn't know which dealer we would make our purchase from. Kriste aspect I was looking for in buying a car. We knew we wanted a Subaru Forester, but didn't know which dealer we would make our purchase from. Kristen Hetzer gave easily the best price, no hassles, no haggling and no problems at all. Rich Johnson ra through the paperwork the day we picked it up. Again, everything was easy and I recommend Brewster Subaru to anyone looking for a new car. More