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Burnsville Toyota

Burnsville, MN

Overview
Employees
Reviews
Vehicles
4.4
1,475 Reviews
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14730 Buck Hill Rd.

Burnsville, MN

55306

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Showing 1,475 reviews

March 02, 2024

My visit went very smoothly. My car was new so it was the first check up for an oil change. More

by chavercamp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Burnsville Toyota responded

I am pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
March 01, 2024

Nice place but service takes a long time for simple things like an oil change. More

by BV952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
March 01, 2024

All good - like the email and text communications during the service, especially the video portion. More

by tbvision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
February 29, 2024

My husband and I just bought a RAV4 from Tyler. Tyler was very professional, kept us up to date on the status of our RAV4. He went through the features of the car. We highly recommend Tyler. More

by dozuturk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caio Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Burnsville Toyota responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer who comes to our dealership. I'm happy to see that your visit reflects these values and that Tyler assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
February 29, 2024

Engin light came back on on the way home. Probem was not fixed! Still having air & fuel sensor problem. More

by GOVSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unkown
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Mar 04, 2024 -

Burnsville Toyota responded

I appreciate you taking the time to share your experience with our service department. Here at Burnsville Toyota, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
February 29, 2024

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 More

by CORYPAULSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stibal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean O'Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Flenniken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Towberman
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Mar 04, 2024 -

Burnsville Toyota responded

Thanks for letting us know of your complete satisfaction, Cory. We pride ourselves on our customer service and I am glad we met our goals during your visit. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
February 28, 2024

Always reliable with professional people at the service facilities. Have helped detect small problems before they turn into major problems More

by NMKOOTSIKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stibal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
February 28, 2024

Service Manager Cole was Awesome! He kept me informed of work on Truck. Appreciated the video from service technician. Like the option to pay online and receipt emailed. Great experi More

by GRIFFIMR63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Burnsville Toyota responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
February 28, 2024

The best dealership on Minnesota. Good service. I love Toyota. Good customer care and service. More

by bahabakha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
February 27, 2024

The communication proved by Sean was excellent and I really liked the text video sent by the mechanic showing what was being looked at. More

by johnlwig
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, John! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
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