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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,370 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,370 reviews

March 15, 2024

The service was fantastic. Everyone that helped us was very attentive to our needs and wants. Thank you! More

by cmfuentes2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Capital Toyota, Inc. responded

We're thrilled to hear that you had a fantastic experience with us! Providing attentive service to our customers is always our top priority at Capital Toyota. It's wonderful to know that everyone who assisted you was attentive to your needs and wants. Thank you for choosing us for your automotive needs, and we truly appreciate your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Safe travels, and we look forward to serving you again!

Helpful
March 14, 2024

Service center is fast and friendly. I’ve been going for years with few problems. More

by sabriyahm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Capital Toyota, Inc. responded

We're thrilled to hear about your positive experiences at our service center! Providing fast and friendly service is a top priority for us, and it's great to know that you've been satisfied with our performance over the years. Your continued loyalty and trust mean the world to us. Thank you for choosing Capital Toyota for your automotive needs, and for taking the time to share your feedback. If there's anything else we can do for you or if you ever have any questions or concerns, please feel free to reach out. We're here to ensure your vehicle stays in top-notch condition and to provide you with excellent service every time you visit. We appreciate your support, and we look forward to serving you for many more years to come!

Helpful
March 12, 2024

I just came in for routine 80k service which was done quickly and efficiently. Kudos. More

by tsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your experience with us! We're delighted to hear that your routine 80k service at Capital Toyota was completed quickly and efficiently. Providing prompt and thorough service is what we aim for with every visit, and it's fantastic to know that we met your expectations. Your kudos mean a lot to us, and we appreciate your trust in our team. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to help, and we look forward to serving you again in the future!

Helpful
March 11, 2024

I was met by a very nice and helpful service rep as I parked in the service area who explained the check in process. Inside the dealership another very nice gentleman explained the work for today and poi More

by stevemcdonough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Capital Toyota, Inc. responded

Thank you for choosing Capital Toyota for your service needs! Your kind words bring us immense joy! 🌈 We're thrilled to hear about your positive experience with our service team, from the warm welcome in the service area to the efficient check-in process. Our dedicated team is committed to providing excellent service, and we're delighted that your visit was both pleasant and painless. It's great to know that the work on your car was completed promptly, allowing you to get back on the road hassle-free. Thank you for your trust and choosing Capital Toyota for your automotive needs. We look forward to serving you again in the future!

Helpful
March 11, 2024

Purchased first Toyota in 1969, first dealing with my 1963 TR3B for service in 1964. I have also purchased several other autos and various services over the years. I have never had a bad experience with More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your continued loyalty and for choosing Capital Toyota throughout the years! We are honored to have been your trusted dealership since your very first dealing with us back in 1964. It's incredibly rewarding to hear that you've never had a bad experience with us and that you're enjoying your 2023 Highlander. Your satisfaction is our top priority, and we're grateful for your kind words and support. If there's anything else we can assist you with or if you have any questions about your Highlander, please don't hesitate to reach out. Here's to many more years of happy driving with your Toyota!

Mar 13, 2024 -

John responded

I have recommended Capital highly over the years and will continue to do business with the Best of the Best!

Helpful
March 09, 2024

Donnie was great to work with! Everyone that works there is always polite and friendly. More

by cindyunderwood1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Thacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words about Donnie and our team! We're thrilled to hear that Donnie made your experience exceptional! 🌈 At Capital Toyota, our team takes pride in providing excellent service, and it's heartening to know that Donnie's efforts stood out. Your compliments about our team's politeness and friendliness mean the world to us! 🌟 We're committed to creating a welcoming atmosphere for our customers, and it's wonderful to hear that you felt that during your visit. Thank you for choosing Capital Toyota, and we look forward to serving you with the same level of excellence in the future!

Helpful
March 08, 2024

We bought my 2022 Toyota Corolla in June 2022 I absolutely love my Toyota Corolla. Jake Davis works so patiently and fast with us getting the best interest rate possible. Thank you Jake Davis for a More

by Misssouthernbell81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Capital Toyota, Inc. responded

Thank you for choosing Capital Toyota and sharing your wonderful experience with Jake Davis! We're overjoyed to hear that you absolutely love your 2022 Toyota Corolla! 🌈 It's fantastic that Jake Davis made your car-buying experience not only awesome but also efficient, working patiently and quickly to secure the best interest rate for you. Your recommendation of Jake for future Toyota purchases is truly appreciated. We're grateful for your trust and thrilled to have you as part of the Capital Toyota family. If there's anything more we can assist you with, don't hesitate to reach out.

Helpful
March 05, 2024

Terrible service today. Poor communication. Made appt to wait, got there was told I was a drop off. Husband got off work to come get me, as we got back home they said my car More

by kathyblevins78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary McCulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Capital Toyota, Inc. responded

We're sorry to hear about your disappointing experience. Your feedback is important to us, and we sincerely apologize for the inconvenience and poor communication you encountered during your visit to Capital Toyota. We understand the frustration this may have caused, and we are committed to addressing and improving the areas that fell short of your expectations. Your concerns will be shared with the team to ensure we learn from this and make necessary adjustments to provide better service in the future. Please expect a call from our Service Manager.

Helpful
February 29, 2024

Very courteous service, I was early and was promptly taken care of. Very good experience. More

by Bswrinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Capital Toyota, Inc. responded

We appreciate your kind words about the very courteous service you received. It's fantastic to hear that you were promptly taken care of even though you arrived early, and that you had a very good experience overall. Customer satisfaction is our priority, and we're delighted that we could make your visit pleasant. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Helpful
February 28, 2024

Very efficient taking care of my car today. The staff was friendly & prompt in getting my car in & out for regular service More

by Joyepeppers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Capital Toyota, Inc. responded

We appreciate your kind words about the efficiency and friendliness of our staff while taking care of your car during today's service. It's wonderful to hear that the process was prompt and that you had a positive experience with us. Customer satisfaction is our priority, and we're delighted that we could make your visit smooth and efficient. If there's anything more we can do for you or if you have any further feedback to share, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

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