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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,538 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,538 reviews

March 26, 2024

This was my first visit to the service department. As soon as I arrived I was greeted by Howard who was friendly and knowledgeable. He explained the process, length of time, shuttle service and sna More

by LORIVANHORN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Coastal Kia responded

Wow! We truly appreciate the five star review. It was thoughtful of you to mention so many of our team members by name. We strive to deliver a truly exceptional experience to every client during every visit. Your heartfelt testimonial is greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs.

March 25, 2024

Coastal Kia does right by me. They recently took care of a check engine light by running the necessary diagnostics and did not charge me for the service which encourages me to re More

by RLPROVENCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Coastal Kia responded

Great news! We appreciate the review and gracious comments. Please reach out if out if you need anything. Thanks again for sharing your experience online.

March 24, 2024

Great service center. Sam Weisman is my service advisor. He is always very helpful, courteous, polite and professional. I have always been very satisfied with the service More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Coastal Kia responded

Judy, we appreciate the five star review and compliments for our service consultant Sam Weisman. He is a true ambassador for our customer service culture. Thank you for the five star rating and gracious feedback. We are here if you need us.

March 24, 2024

Everyone was very cordial, friendly and helpful. I was told it would take 2 hours. More

by NKUMLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Coastal Kia responded

We appreciate the five star rating and gracious comments. We love the feedback including, "everyone was cordial, friendly and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 24, 2024

When the parts finally came in our vehicle was fixed right away and we had no problem getting a loaner car. More

by KINGJULY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Coastal Kia responded

Thank you for your patience. We appreciate the five star review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs.

March 24, 2024

Great salesman, easy to work with. Up front and fair negotiating prices. Will recommend to others More

by andrewgravina6254
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce miller
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Mar 25, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for our sales team. We appreciate the high recommendations too. We love the feedback including, "great salesman, easy to work with." Please call us if you need anything. Congratulations and enjoy!

March 23, 2024

Good service good quality and kis good standing performance. Bought my second vehicle here going to work with you and negotiate a good term very pleased of this Kia More

by E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate your loyalty. We love the feedback including, "bought my second vehicle here ... very pleased with this Kia." We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!

March 23, 2024

I went in to buy a used vehicle and walked out with a new Kia. Very happy. More

by shprince1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Coastal Kia responded

Fantastic news! Thank you for the five star sales review. Congratulations! We sincerely appreciate the high marks and compliments for our sales team. Enjoy! We are here if you need us.

March 23, 2024

Friendly, clean and courteous staff. I have never had an issue with this dealership during my 105,000 miles. More

by LampRx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for our team. We sincerely appreciate your loyalty and gracious comments. It was thoughtful of you to go online and rate our service advisor Bob Tomlin with such high marks. Thank you for choosing Coastal Kia!

March 23, 2024

very attentive to customers issues. very polite and helpful to getting things correct for customers. More

by CARLAMILLER847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachele 5 stars
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Mar 25, 2024 -

Coastal Kia responded

Thank you for the five star review. We love the feedback including, "very attentive to customer's issues." We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us.

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