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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,596 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,596 reviews

April 08, 2024

Had a low tire and came to Coastal Kia without an appointment. Gary was great and getting me worked into their busy day. The tire was patched. His follow-up is much appreciated as well! More

by joanmpacifico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Coastal Kia responded

Perfect! Thank you for the five star review and compliments for Gary Nelson and our service team. We are thrilled to hear we exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

April 08, 2024

They have a nice waiting area, service took a while but was the time they estimated, everyone was nice. A good experience. More

by RICHARDRICKLEFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Coastal Kia responded

We appreciate the review and gracious feedback. It was thoughtful of you to rate our service consultant Gary Nelson with such high marks. We are thrilled to hear you had a "good experience." Thank you for choosing Coastal Kia!

April 08, 2024

Once again, Sam Weisman went above and beyond to service our Kia Soul. I have yet to have a poor service experience with this dealership. Keep up the good work Sam! More

by RPCAL10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. We sincerely appreciate the five star review and compliments for Sam Weisman and Bob Tomlin. Please don't hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

April 08, 2024

The team had great customer service in dealing with the issues that I had with my Kia! More

by AMCA.AMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Coastal Kia responded

Great news! Thank you for sharing your experience online. We sincerely appreciate the five star service review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

April 08, 2024

If not best dealership. very comfortable very curious and when the time for a new kia. They will be my choice More

by BULLY7HILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Coastal Kia responded

Thank you! It was kind of you to go online and rate your recent experience. Thank you for the five star review and gracious comments. We appreciate your loyalty. Thank you for choosing Coastal Kia.

April 07, 2024

Good service department. Wife had to bring Telluride in for this service. There is a recall on Tellurides for slipping out of gear in park. Not out yet. mmmmmm More

by DIETRIAW50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Coastal Kia responded

We are here to help. Thank you for the five star review and high marks for our service team members. Please don't hesitate to reach out to our team if you need us. Thank again!

April 07, 2024

Took way to long for a simple service l arrived at 11:30am and wasn't released until 2:45pm. I will take my car somewhere else next time. More

by aamlj74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Progue
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April 07, 2024

Excellent service and very knowledgeable about the KIA Carnival. All the staff were detail oriented and knowledgeable. More

by huntlry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
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Apr 09, 2024 -

Coastal Kia responded

Congratulations on your recent Kia Carnival purchase! We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "all the staff were detail oriented and knowledgeable." Congratulations and enjoy!

April 07, 2024

Service was perfomed timely by efficient individuals. However, I was rather disappointed to be told that when paying by credit card and extra payment was added to the bill. More

by jgregg306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Coastal Kia responded

Thank you for the helpful feedback and five star review. It was thoughtful of you to give our Service Consultant Bob Tomlin such high marks. We are here if you need us.

April 06, 2024

Prompt, responsive to needs, friendly, accommodating with appointments. Focused on getting me taken care of as professionally as possible. More

by DRJPRIDGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Report | Print
Apr 09, 2024 -

Coastal Kia responded

Great news! We sincerely appreciate the five star rating and compliments for our team. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

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