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Coastal Kia

Wilmington, NC

4.8
5,534 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,534 reviews

February 23, 2025

Dealership is clean. People are welcoming. Cars are spread over several lots. Very few choices of medium priced Telluride More

by georgekassler1556
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Coastal Kia responded

We appreciate your review and helpful feedback. Thank you for the opportunity. We are here if you need us.

February 23, 2025

very professional serivce staff, got me in and out within the time frame given on arrival. More

by edronda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Coastal Kia responded

Wonderful news! We truly appreciate the five star service review and gracious compliments. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

February 23, 2025

Coastal Kia is very friendly and helpful dealership without the pressure of trying to upsell unwanted or unaffordable features. We looked at cars on a Saturday mid-morning with an approved financing of More

by zane0604
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Coastal Kia responded

Outstanding! We appreciate the five star review and gracious feedback. We always love hearing how our team exceeds our clients' expectations. We love the feedback including, "Coastal Kia is a very friendly and helpful dealership without the pressure of trying to upsell unwanted or unaffordable features." Congratulations and enjoy! We are here if you need us.

February 22, 2025

Clean and offered refreshments. Cars scattered over several lots. Medium priced Telluride in short supply More

by georgekassler1556
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Coastal Kia responded

Thank you for the helpful feedback. We sincerely appreciate the opportunity. Please let us know if you need anything. Thanks again.

February 22, 2025

The gentle I believe his name was bob was so nice. He was so polite and very detailed about what they did with my car. It looked awesome! More

by CHERIE777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for our Service Consultant Bob Tomlin. Bob has been with us a long time and is truly an ambassador for our customer service culture. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

February 21, 2025

Cool place. Nice people. Wish my payment was lower, but the customer service was excellent More

by jaclyn.engel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Coastal Kia responded

Congratulations! Thank you for the five star review and gracious compliments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia.

February 21, 2025

Cannot say enough great things about Coastal Kia Service. From the time you arrive, updates during the servicing of the vehicle, the free car wash and full explanation of service preformed with maintenance c More

by ronne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Coastal Kia responded

Thank you! We truly appreciate the five star review and compliments for our Service Consultant Darren Gokey. Your heartfelt testimonial is greatly appreciated. We are thrilled to hear you were comfortable during your recent visit. Thank you for choosing Coastal Kia with your automotive service needs. We are here if you need us.

February 19, 2025

Bob was awesome at answering my questions, everyone was very nice and willing to help. More

by CHALE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Coastal Kia responded

Thank you for the five star review! We love hearing our Service Consultant Bob Tomlin exceeded your expectations. It was thoughtful of you to mention Bob by name. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

February 17, 2025

As always Sam is a pleasure to work with when servicing my Telluride. I had a few recalls to take care of, and during the service, the technician saw that I needed rear brakes, and a front end alignment. S More

by Sherri French
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Coastal Kia responded

Thank you Sherri! We appreciate the heartfelt testimonial and compliments for our Service Consultant Sam Weisman. We are thrilled to hear you were able to enjoy our customer lounge experience. It is wonderful to hear we exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia for your automotive service needs.

February 17, 2025

Amazing team! Jordan reflects the team that he’s apart of. Very kind and patient from the beginning to the end. More

by jessclark9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Royal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Coastal Kia responded

Wonderful review! Thank you! It was thoughtful of you to go online and rate your recent purchase experience. We appreciate the high marks and compliments for our Product Specialist Jordan Royal. We love the feedback including, "amazing team...very kind and patient from the beginning to the end." We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!

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