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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,535 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,535 reviews

January 26, 2023

Service was quick and efficient, service staff was friendly and helpful! Definitely coming back soon! More

by beryluscious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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Jan 26, 2023 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "service was quick and efficient, service staff was friendly and helpful." We strive to deliver a truly exceptional experience to every client during every visit. We appreciate you taking time to go online and rate your experience. Thank you for the high marks for so many of our team members too. Thank you for choosing Coastal Kia!

January 26, 2023

A very upbeat atmosphere and not particularly pushy staff. Very knowledgeable management and good products. I would feel comfortable dealing with them again More

by Bd28409
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody and Brandon were both courteous and helpful
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Jan 27, 2023 -

Coastal Kia responded

Thank you for the review and gracious compliments for Cody and Brandon. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "very upbeat atmosphere... very knowledgeable management." Thank you for choosing Coastal Kia!

January 25, 2023

Steve Kramer was absolutely fantastic to work with. Would highly recommend for your new car purchase More

by Carla.k.welch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for our Product Specialist Steve Kramer. It was thoughtful of you to go online and rate your experience. Thank you for choosing Coastal Kia!

January 25, 2023

Customer service is always great. And Kia is very accommodating while waiting for my car to be serviced. More

by SHANNON01032001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Coastal Kia responded

Thank you for the amazing five star review! We appreciate the five star service review and compliments for our service team. Please call us if you need anything. Thanks again!

January 24, 2023

They suck unprofessional they do not try to go and solve your problem or listen to your problem before they first tell you oh it's going to cost you lots of money told them that we had a warranty ask them i More

by WISKEYCREEKFENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2023 -

Coastal Kia responded

We apologize for the delay experienced during your service visit. We were happy to absorb your $100.00 deductible and made sure you did not pay any money out of pocket for the repairs needed. Please contact our Service Director John Wigger at 910-408-0100 to discuss any further concerns. We look forward to your call .Thank you

January 24, 2023

They were very friendly and helpful. They made us feel very comfortable and at ease. More

by makenziepavich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
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Jan 25, 2023 -

Coastal Kia responded

Perfect! We are thrilled to hear our Product Specialist Kelvin Swinson exceeded your expectations. We love the feedback including, "they were friendly and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 24, 2023

Good salespeople that are helpful in answering any questions you may have. Vehicle was delivered on time as promised More

by tideruunercb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendrick progue
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Jan 25, 2023 -

Coastal Kia responded

Thank you for the five star review! We love the feedback including," good salespeople that are helpful in answering any questions." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. Thanks again!

January 24, 2023

It was very smooth even going in with two toddlers the staff were hands on and were very helpful and understanding when it came to having kids with us. More

by amped941
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
Report | Print
Jan 25, 2023 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star review and compliments for our staff. Congratulations and enjoy! Please call us if you need anything. We hope the family is enjoying your new ride!

January 24, 2023

Great people, knowledgeable and willing yo work to get you a deal you're happy with! More

by Deassa32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Hamilton
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Jan 25, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and high marks for Uber Hernandez and Tyler Desmarest. We love the feedback including, "great people, knowledgeable and willing to work to get you a deal..." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

January 23, 2023

Kendrick was a great help to me. Even stayed late to help me understand the features on my new car. More

by Scotchirishlizzy51
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jan, Kendrick
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Jan 24, 2023 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for our Product Specialist Kendrick Progue. Congratulations! Please call us if you need anything. Thanks again!

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