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Coastal Kia
Wilmington, NC
6,007 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,007 reviews
August 13, 2026
The staff at the dealership did an excellent job explaining the repairs that were required. The shuttle driver who took us to the restaurant while the repairs were being done was a great guy . explaining the repairs that were required. The shuttle driver who took us to the restaurant while the repairs were being done was a great guy . More
by kms30533
Verified Customer
August 09, 2026
I bought a Kia last October. I love it. In July, it began to have some trouble. I called the service department for help. They were amazing. The car had to be towed in. In a day I love it. In July, it began to have some trouble. I called the service department for help. They were amazing. The car had to be towed in. In a day or so, I received a videotaped inspection. Next, a phone call telling me that the car would need a new engine. Then he told me that it was completely covered! I got my car back in a week from that call. They couldn't have been nicer. All those terrible things you hear about the dealership service area are not true at Coastal Kia. I can't say enough good things about the people who work there. Bravo, Coastal Kia! By the way, my car rides like a dream. Thank you! More
by jeanniefitz0529
Employees Worked With
August 08, 2026
Customer service was great. Ethan was polite and respectful. Dealership was clean and offered snacks. Ethan was polite and respectful. Dealership was clean and offered snacks. More
by november197140
August 08, 2026
They were able to localize the problem, order the needed part and hopefully will install soon. I’ve been impressed with their responsiveness considering I have an intermittent problem (which is a pain to part and hopefully will install soon. I’ve been impressed with their responsiveness considering I have an intermittent problem (which is a pain to diagnose). Very impressed. More
by root2leaf
Employees Worked With
August 07, 2026
I got a call from Steve and talking very unprofessional and disrespectful and rude to me from the beginning of the phone call. Talk about my review was bull crap and what was my problem and said dude you m and disrespectful and rude to me from the beginning of the phone call. Talk about my review was bull crap and what was my problem and said dude you must have a mental Problem if he told me my Kia Seltos would have a sunroof but he did say it ! Vocal promise is all he practiced! You must have the mental problem ! All social media public platforms will see you can not call someone from your business make false and fake accusations of a mental capacity! The Owner should terminate your position! Kindness is always free and God sees Everything! Amen! More
by Self Made!
Employees Worked With
Other Employees :
Aiden Hanafin
August 06, 2026
The service team at Coastal Kia is fantastic! Sam was upfront about the repair costs and handled my warranty issue like a pro, even advocating for me with Kia. My motor problem was fixed with min Sam was upfront about the repair costs and handled my warranty issue like a pro, even advocating for me with Kia. My motor problem was fixed with minimal stress, making the whole process smooth and hassle-free. The turnaround time was impressively quick, with repairs completed ahead of schedule. More
by TINAIVINS.FSN
Employees Worked With
August 05, 2026
Jan was great and was very professional. The entire experience at Cosdtal Kia went above and beyond our expectations. The entire experience at Cosdtal Kia went above and beyond our expectations. More
by dwhite0524
August 05, 2026
I already wrote ao. longer review my first this system is glitchy. But thank you all for helping us. Difficult to do but Aidan and Kelvin really helped. longer review my first this system is glitchy. But thank you all for helping us. Difficult to do but Aidan and Kelvin really helped. More
by jeanette.jeneault
August 05, 2026
Every one including Kelvin and Aiden who helped me with nausea and throwing up just before a test drive. It was a good experience all in all. Kelvin you saved me.I wasn't planning on getting a car. But I nausea and throwing up just before a test drive. It was a good experience all in all. Kelvin you saved me.I wasn't planning on getting a car. But I am happy we did. Then the service department let us know that to replace the part or parts it could have been 3 to 4 k Instead we ended up with a brand new car. So thank you!! More
by jeanette.jeneault
Employees Worked With
Other Employees :
I wanted to thank Kelvin five stars originally i I didn't work with the other Aiden so don't c o, Aiden Hanafin
