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Coastal Kia

Wilmington, NC

4.8
5,978 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,978 reviews

July 23, 2026

I always have such a great experience at Coastal Kia. I'm kept up to date on my car's needs, and I'm given a point-by-point breakdown of what they've done and what they recommend. My service reps are alw More

by SARAH.COWIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2026 -

Coastal Kia responded

Thank you so much for the five star Dealer Rater service review! We appreciate your heartfelt testimonial. It was thoughtful of you to tag our Service Consultant Brian Benson with such high marks. We love the feedback including, "it's a great feeling to know you're being looked after at your car dealership." Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

July 21, 2026

I recently purchased a used Cadillac from the Kia dealership in Wilmington, and I couldn't be happier with the experience. From start to finish, everyone was friendly, helpful, and made the entire pr More

by theolsens
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson "Cowboy"
Jul 22, 2026 -

Coastal Kia responded

Thank you for the review and gracious compliments! We love hearing how our Product Specialist, Kelvin Swinson, exceeded your expectations. Congratulations and enjoy! We are here if you need anything.

July 21, 2026

Amos was very nice and helpful and so was patient and so was everyone else there. More

by aebethea2126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2026 -

Coastal Kia responded

Great news! Thank you for the high marks and compliments for our Product Specialist Amos Sullivan. We strive to deliver a truly exceptional experience to every client during every visit. Congratulations! Please do not hesitate to reach out if you need us.

July 21, 2026

Aiden was awesome to work with! Very quick process and best price on the vehicle. We were not rushed, and Aiden took his time explaining the vehicles features very thoroughly. The p More

by dcombs2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aiden Hanafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2026 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our Product Specialist Aiden Hanafin. We love hearing how Aiden exceeded your expectations and earned your trust. Thank you for the high recommendations as well. We appreciate the comments including, "very quick process and best price on the vehicle." We strive to deliver a truly exceptional experience to every client during every visit. Congratulations!

July 20, 2026

clean waiting area, helpful personnel, cordial staff. I failed to inform that my interior lights keep going out, so I need to come back in. I cannot comment on individuals because I did not actually know More

by evansangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2026 -

Coastal Kia responded

Thank you for the five star rating and gracious compliments. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "they were all professional, courteous and helpful." Thank you for trusting Coastal Kia with your automotive service needs.

July 19, 2026

Great service as always! My first service was free. I even got a video summary of the inspection. More

by Ms. Sharree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2026 -

Coastal Kia responded

Fantastic news! Thank you for the high marks! We are thrilled to hear our Service Consultant Bob Tomlin and our service team exceeded your expectations during your first service visit. We are here if you need us. Thanks again!

July 19, 2026

Everyone did a fantastic job as always thank you so much for all your hard work. More

by briguyrodg54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2026 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our team! It was kind of you to recognize Sam, Gary and AJ with high marks as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

July 18, 2026

We brought our Kia Sorrento in for it's annual service. For some reason when my husband scheduled it online it didn't make it to the dealership. We showed up for the appointment at the appropriate time b More

by IMP63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2026 -

Coastal Kia responded

Thank you! We appreciate the high marks and compliments for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. We love hearing how our team exceeded your expectations even when our technology did not register your appointment appropriately. We apologize for the error. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

July 18, 2026

I got blindsided with a 199 dollar charge for reading check engine codes with no prior notice about this being a charge, usually everyone ive worked with is respectful and transparent on charges Im not s More

by John Seay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2026 -

Coastal Kia responded

Mr. Seay, thank you for speaking with our Service Consultant Sam Weisman regarding your concerns. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 18, 2026

If a KIA service center could have a personality, Coastal KIA would be known as smart, enthusiastic, customer-centered, honest, thorough, always on time, and on and on with words of praise. Sam Weisman is t More

by HERBGANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2026 -

Coastal Kia responded

We love this! Thank you! Your kind compliments and high marks are greatly appreciated. We could not agree more, Sam Weisman is "terrific" and an ambassador for our customer service culture. We appreciate you trusting Coastal Kia with your automotive service needs. We are here if you need anything. Thanks again!