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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
6,129 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 6,129 reviews

November 05, 2026

We really enjoyed working with Jan. We had every intention of looking at other cars at other dealers, but we were so impressed with the car and with Jan we decided to stop and purchase More

by anthonyregister1968
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2026 -

Coastal Kia responded

We're thrilled to hear Jan made such a great impression and helped you feel confident in your decision! It's wonderful to know both the vehicle and your experience with Jan exceeded your expectations. Thank you for choosing Coastal Kia, and we hope you enjoy your new car!

November 05, 2026

Got me in and out without and an appointment within 1 hr. Grateful for trusted service More

by drjoealaimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2026 -

Coastal Kia responded

We're glad our team was able to get you taken care of so quickly, even without an appointment! It means a lot to know you've placed your trust in our service department. We look forward to helping you again!

November 05, 2026

Everything went fine. In-N-Out good service great hostess help me with 10 things. I didn’t know about my vehicle. I just sitting here. She showed me everything. She was gr More

by mikekain248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 05, 2026 -

Coastal Kia responded

We're glad your visit went smoothly and our team got you in and out efficiently! It's especially nice to hear our employee took the time to answer your questions and help you learn more about your vehicle. We'll be sure to share your kind words with her!

November 04, 2026

Quick and easy fix and turn around time. Problem was fixed and car seat is not leaking anymore. More

by waggettroc
Recommend Dealer
Yes
Employees Worked With
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 05, 2026 -

Coastal Kia responded

We're glad our team was able to resolve the leak and get your vehicle back to you quickly! It's great to hear the repair process was smooth and hassle-free. Thank you for trusting Coastal Kia with your vehicle!

November 04, 2026

The guys did a great job correcting the nail they missed in my tire the Thursday before. Even though this was another extremely inconvenient situation, since I had just been in days prior and told there was More

by kalli.schroeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 05, 2026 -

Coastal Kia responded

We're sorry for the inconvenience of having to return so soon after your previous visit. We understand how frustrating that must have been, and we're glad our team was able to get the tire issue resolved. Thank you for your patience and for recognizing their efforts!

November 04, 2026

Easy to schedule servic; service rep was knowledgeable and a good communicator. Overall an excellent experience More

by CMCASTAGNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 04, 2026 -

Coastal Kia responded

We're happy to hear everything went smoothly, from scheduling your appointment to completing your service! It's great to know your advisor kept you well informed and made the experience a positive one. We look forward to seeing you again at Coastal Kia!

Nov 05, 2026 -

Coastal Kia responded

We're happy to hear scheduling was easy and your service advisor kept you well informed throughout your visit! It's great to know our team made the entire experience a positive one. We look forward to seeing you again at Coastal Kia!

November 03, 2026

I have 2 Kia’s and don’t do my own service anymore. The service is good and the people are nice to work with. One thing I don’t like is the AI assistant. I want a live voice on the phone. More

by thecomet60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 04, 2026 -

Coastal Kia responded

We're glad our service team continues to take great care of you and your two Kias! We also appreciate your honest feedback about our phone system and understand your preference for speaking directly with a team member. We'll be sure to share your comments with management. Thank you for your continued trust in Coastal Kia!

November 03, 2026

I went in, in need of help and they gentlemen there were extremely helpful and helped find a solution that worked for me More

by mikaylawells77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rondon Caesar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 04, 2026 -

Coastal Kia responded

We're so glad our team was able to help you find a solution that worked for your needs! It's wonderful to hear you felt supported throughout the process. Thank you for giving Coastal Kia the opportunity to help!

November 03, 2026

I was treated with respect as a single woman. I felt like I was given time and ample help. More

by Nml2157
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Duke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2026 -

Coastal Kia responded

We're so glad you felt respected, comfortable, and well taken care of throughout your experience! Our team wants every customer to feel heard and have the time and attention they deserve. Thank you for sharing your experience with Coastal Kia!

October 30, 2026

Service advisor kept me informed , my tires were checked for any damage and were properly inflated More

by belfastgerry89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 31, 2026 -

Coastal Kia responded

We're glad your service advisor kept you informed and our team made sure your tires were properly inspected and inflated. Thank you for trusting Coastal Kia with your vehicle!

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