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Coastal Kia
Wilmington, NC
5,535 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,535 reviews
January 31, 2025
as always, the service techs were great. I was kept informed through the service process if all was well or if there was any issues of which there was. I was informed the item was good to I was kept informed through the service process if all was well or if there was any issues of which there was. I was informed the item was good to go til next time. I really do appreciate the heads up for future work/cost that will be needed. More
by jackgo2002
Verified Customer
January 30, 2025
Sam Wiseman is awesome! He is a pleasure to work with every time I come in for service! He is a pleasure to work with every time I come in for service! More
by LWOOD311
Employees Worked With
January 29, 2025
Made an appointment and expected for an oil change to take about an hour. I showed up early spoke with the agent and it ended up taking 2 hours. Nothing is quick here in my experience. To top it all off take about an hour. I showed up early spoke with the agent and it ended up taking 2 hours. Nothing is quick here in my experience. To top it all off my oil cap literally says what oil to put in my vehicle, my paperwork from the service agent does not match with that oil. I went to this dealership because it’s the brand of my car that I own. I guess assuming they know what oil to use was wrong. Lastly, when I questioned the agent about why my paperwork doesn’t match the type of oil used in my car according to the owners manual, he was disrespectful and a smart xxx about it. What a great customer experience. More
by KevenKirschJr
Employees Worked With
January 27, 2025
I have bought 3 cars from this dealership. This was my fourth. They are the best to deal with. This was my fourth. They are the best to deal with. More
by Judyhw13
January 26, 2025
We have been customers for 8 years and have purchased 3 Kias in the past. Always feel like family when we’re there. Everyone is so nice and helpful. Kias in the past. Always feel like family when we’re there. Everyone is so nice and helpful. More
by SANSUN711
January 26, 2025
Always a great experience with the service team. Very professional, prompt and thorough! Got out ahead of schedule. Very professional, prompt and thorough! Got out ahead of schedule. More
by TROPER3494
Employees Worked With
January 25, 2025
The service department was efficient and quick. While we waited it was comfortable, with nice accommodations. While we waited it was comfortable, with nice accommodations. More
by rochelle.curlee
January 24, 2025
The car was just what I wanted and the salesperson was very professional. The price could’ve been lower very professional. The price could’ve been lower More
by andy.j.mcgowan
January 24, 2025
They made buying a new car very smooth and easy. I felt like a valued customer and appreciate the experience Coastal Kia provided. I felt like a valued customer and appreciate the experience Coastal Kia provided. More
by robinsonjx4
Employees Worked With
