Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coastal Kia
Wilmington, NC
5,531 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,531 reviews
September 13, 2022
Jason Dodd and Luke Bernard were diligent and professional with their knowledge of the process to ensure securing a sale. Their ability to meet the customers needs is exactly the kind of salesman professional with their knowledge of the process to ensure securing a sale. Their ability to meet the customers needs is exactly the kind of salesmanship delivered by only the best! More
by ocean2blueskies
Verified CustomerEmployees Worked With
Jason Dodd
September 12, 2022
My 2023 kia seltos got scratched the first day I got it. I called the dealership and talked to Uber, he helped me and got the scratched removed! I called the dealership and talked to Uber, he helped me and got the scratched removed! More
by chorrell02
September 11, 2022
The services was great and felt like I was heard about the issues with my car. the issues with my car. More
by GABRIELLAMANDUJANO.GM
Employees Worked With
September 09, 2022
After looking for a Kia Soul in several different towns in North Carolina to no avail. I ended up coming to Wilmington to pick up my mother and go search for her a used Kia Soul at some of the places she h in North Carolina to no avail. I ended up coming to Wilmington to pick up my mother and go search for her a used Kia Soul at some of the places she had seen advertised online. After searching all day at many cars lots I ultimately made the best decision I could have ever made. I turned into Coastal Kia and we started looking on the lot at the nice selection of Kia Souls that they had. I was coming from Greensboro NC and checked several dealerships between there and Wilmington and no dealership between the Coast and the Piedmont had such a great selection of new and used cars as Coastal Kia. When I saw this, I knew that I was in the right place with the right people. The other thing that made this day better was the salesman that came out to talk to us. His name was Steve Kramer and this guy was genuine, honest and sincere. I am retired military and have brought cars all over the country but this is the best experience that I ever had buying a car. Steve had no hard sales techniques, quick lies or shifty looks but a man that could look you in your eyes shake your hand and get you the best deal he could. And that he did!!!! My mother got a brand new 2022 Kia Soul for less than the prices that those other dealerships were trying to sell us a used one for. Steve should be rewarded and treated well at this dealership because this man is the real deal and make real deals. It is hard to find a dedicated sales person like Steve, whom is not only interested in making a sale but wanting to put the customer in the right vehicle for them at the right price and they leave with a smile. Coastal Kia is a top-notch dealership and I stand behind them and will put them up against any Kia dealership, simply said they are the best. More
by el
September 09, 2022
They kept me informed and were very accommodating. I would definitely recommend this dealership to my friends. I would definitely recommend this dealership to my friends. More
by CBROCH
Employees Worked With
September 09, 2022
Sam is always great. Takes great care of his customers. Knowledgeable and makes you feel comfortable. I am never worried about my car when I am at their service dept. I a Takes great care of his customers. Knowledgeable and makes you feel comfortable. I am never worried about my car when I am at their service dept. I am in good hands with Sam. More
by msbug1958
Employees Worked With
September 08, 2022
Courteous and friendly. Done right and on time. Service managers said it would be done in 45 minutes and it was ready in 44. Done right and on time. Service managers said it would be done in 45 minutes and it was ready in 44. More
by Whitney Bisceglia @DJB31052@HOTMAIL.COM
September 08, 2022
Ready to buy another Kia in the future Great service and people to work we’ll people to work we’ll More
by TRADECO
September 08, 2022
obliging, helpful, friendly, pleasant, accommodating, considerate, thoughtful, cooperative, professional, attentive, informative, proficient, positive, quality enthusiastic, commendatory. considerate, thoughtful, cooperative, professional, attentive, informative, proficient, positive, quality enthusiastic, commendatory. More
by LTCALANO
Employees Worked With
Alex Houchin
