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Coastal Kia
Wilmington, NC
5,536 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,536 reviews
May 16, 2022
Was very courteous and professional service from the service department employees. Comfortable and relaxing waiting area. service department employees. Comfortable and relaxing waiting area. More
by JAKE110188
Verified CustomerEmployees Worked With
May 16, 2022
I took my vehicle in for its first service recently. The staff in the service department were friendly, helpful. The waiting area was clean and comfortable. The staff in the service department were friendly, helpful. The waiting area was clean and comfortable. More
by KEGAN03
May 15, 2022
Steve Kramer was amazing. ..again! We've purchased 3 new Kia's with coastal Kia and he has always gone above the job to get us in the car we wanted. When I told him I wanted th ..again! We've purchased 3 new Kia's with coastal Kia and he has always gone above the job to get us in the car we wanted. When I told him I wanted the K5 but don't think I'll be approved he had me approved in 15 minutes. He answered we very single question I had and explained everything. The finance guy also explained it all perfectly. I will always stay with Kia and always with coastal Kia, because Steve has always made it so stress free, no pressure. Thanks everyone at Coastal Kia! More
by Mocha4susie
May 12, 2022
Excellent service and very friendly staff who have always treated me with respect and courtesy. Quite efficient management and organized sales floor operations. I have been very pleased with my entire expe treated me with respect and courtesy. Quite efficient management and organized sales floor operations. I have been very pleased with my entire experience. More
by PAMMEYKAY
Employees Worked With
Bill Mathias, Alex Houchin
May 12, 2022
It was excellent. They were patient and worked with us until we found what we wanted. They even made a better deal for me than I first agreedbto. They were patient and worked with us until we found what we wanted. They even made a better deal for me than I first agreedbto. More
by RJWOODRUM
May 11, 2022
I really love the service department! I feel like they love me and my car. Great job! I feel like they love me and my car. Great job! More
by lifesagas
Employees Worked With
May 11, 2022
Sam of the service department was informative, friendly and helpful. The car was restored to working condition. and helpful. The car was restored to working condition. More
by MEMBERS3825
Employees Worked With
May 11, 2022
Took me very quickly. Handled the issue first time. Returned car and informed me completely on the work. Handled the issue first time. Returned car and informed me completely on the work. More
by MMARTORELLI
May 11, 2022
Best customer service in any car dealership! Keeps us in the loop during the entire process. Jason is terrific. And of course, what can you say about Pat? The absolute best!! Keeps us in the loop during the entire process. Jason is terrific. And of course, what can you say about Pat? The absolute best!! More
by DBRENNER0
Employees Worked With
Other Employees :
Jason Stone
May 11, 2022
I have been a customer for a very long time. That alone should show how much I appreciate and trust the service department. That alone should show how much I appreciate and trust the service department. More
by angela__oconnor
