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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,536 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,536 reviews

May 10, 2022

They were kind and very helpful I would love to deal with them again. I’m sure I will. More

by J.girard1619
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. We love the feedback including, "they were kind and very helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your trust. Please call us if you need anything.

May 10, 2022

Answered all questions I had regarding my vehicle. Service was done before estimated time and delivered to me as soon as I was ready to pickup. More

by kylek94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the gracious comments and high marks for our Service Consultant Bob Tomlin. Please call us if you need anything. Thanks again!

May 10, 2022

Outstanding leadership and willingness to assist the buyer!! Friendliness and knowledge of the auto purchase regulations. More

by hzech1957
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Roberts, Pedro Pinacho
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May 10, 2022 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We appreciate the feedback including, "outstanding leadership and willingness to assist the buyer!" It was thoughtful of you to rate our team members personally with such high marks. Congratulations and enjoy! Please call us if you need anything.

May 09, 2022

Professional, Excellent, Caring, We definitely go back if we were to trade. They say what the mean and mean what they say, also stand behind what they say. More

by PEEPEE1006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson, John Wallace
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May 10, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our team. We love the feedback including, "professional, excellent, caring." We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to rate Kelvin Swinson and John Wallace with such high marks. Thank you for choosing Coastal Kia!

May 10, 2022 -

PEEPEE1006 responded

I my husband and I told Kelvin and John we always brought Honda’s. As a matter of fact we were on our way there to the Honda because we have owned 4 hondas, when we just turned into the Kia dealership. The minute we pulled in there was Kelvin, he immediately took us under his wing and BAM we were driving the Kia Soul. And that was history. We are a proud owner of a Kia Soul and love it! My husband a week later had a question about our financings and John said we can handle that and and fix it with no problem. We like answers and the Kia family answers our needs. Thank you, Sincerely Steve & Kim Womble Southport NC

May 10, 2022 -

Coastal Kia responded

Wow! Thank you so much Steve and Kim! We sincerely appreciate the gracious testimonial. It was thoughtful of you to mention John and Kelvin by name. Congratulations and enjoy! Please call us if you need anything. Thank you for choosing Coastal Kia! You are greatly appreciated.

May 09, 2022

Very informative, gave me a fair price on a used vehicle. The customer service was excellent. More

by FANGELONE1976
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2022 -

Coastal Kia responded

Thank you for the five star review. We love the feedback including, "very informative, gave me a fair price on a used vehicle." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 09, 2022

I have already completed this survey. Please stop spamming my inbox with this kind of content. More

by chase.robinson1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2022 -

Coastal Kia responded

Thank you! Your five star review is greatly appreciated. Please call us if you need anything. Thank you for choosing Coastal Kia. Please reach out to our Operations Manager Peggy Roberts at 910-798-4706 if you need anything and would like your email removed. Thanks again!

May 08, 2022

Great service center the people are very knowledgeable and caring and can answer your questions. More

by DEWANDCAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star service rating. It was thoughtful of you to go online and rate your recent experience. Thank you for trusting our service team with your automotive service needs. Please call us if you need anything. Thanks again!

May 06, 2022

Jason Stone was great -- process was pretty easy to trade in my old car. They met my budget which was the most important objective. More

by SUSAN.HUGGINS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
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May 06, 2022 -

Coastal Kia responded

Susan, thank you for the five star review and compliments for our Product Specialist Jason Stone. We love the feedback including, "Jason was great....they met my budget which was the most important objective." We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy! Thank you for choosing Coastal Kia!

May 05, 2022

Always very pleasant and helpful with questions. Customer waiting area clean and comfortable. Cost of service usually under pre service cost. More

by RAGGYSUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2022 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled you were able to enjoy our customer lounge experience. It was thoughtful of you to add such gracious comments and rate Sam Weisman so highly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia team with your automotive service needs.

May 05, 2022

didn't take long for them to take my car and do the upgrade. they actually took the car in about a half hour early.... the reason i was early was due to the tremendous storm and allowing for traffic. More

by PAPTRCLHMN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
sorry, i didn't get the service man's name....but he was friendly and polite.
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May 05, 2022 -

Coastal Kia responded

We sincerely appreciate the five star service review. Thank you for the heartfelt testimonial and gracious feedback. We are thrilled to hear they exceeded your expectations and were able to get started on your vehicle earlier in service than expected. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our Coastal Kia service team with your automotive service needs.

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