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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,481 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,481 reviews

December 22, 2020

Good experience not really pushy very pollite. Only problem is the discrepancy with an advertisement that claimed a car was a a different trim model than it was in person. More

by IAMLCD21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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Dec 23, 2020 -

Coastal Kia responded

Thank you for the great review and helpful feedback. We appreciate the ratings for Uber Hernandez and Jason Stone too. We are thrilled to hear you had a "good experience" and found our team to be "not really pushy and very polite." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you have any questions. We are here to help. Thanks again!

December 22, 2020

Very friendly staff, very knowledgeable and up front while selling you a car. Definitely care about their customers and provide a great atmosphere. 10/10 would recommend buying a car here! More

by barbecue1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
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Dec 23, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "very friendly staff, very knowledgeable and up front while selling you a car." Thank you for the high recommendations too. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

December 21, 2020

Like all cars sales it takes too much time to get to an agreeable price. Why not put the best price on the table and forget all the negotiating More

by WILLIAM.VANCE22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Report | Print
Dec 23, 2020 -

Coastal Kia responded

Thank you for your feedback and helpful review. We apologize for your wait time as we worked together to come to terms which were best for you and your budget. We strive to deliver a truly exceptional experience to every client during every visit. Please call our Operations Manager Peggy Roberts at 910-408-0100 to discuss your experience. We are here to help. Thanks again!

December 21, 2020

Great people and great experience! We will be back again when we need another vehicle. I am so happy with my Kia so far! Thanks! More

by AMY.KLEVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2020 -

Coastal Kia responded

Wonderful ! We think you are "great people" too. Thank you for the five star review and thoughtful comments. It was kind of you to rate Steve Kramer and Tyler Desmarest so highly too. We strive to deliver a truly exceptional experience to every client during every visit. We love to hear you are happy with your Kia and are here if you need us. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!Thank you for being an important part of our Coastal Kia family!

December 21, 2020

Bob Tomlin is always very welcoming. He explains what will be done and asks if there are any concerns. The wait time wasn't long. More

by CAMiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2020 -

Coastal Kia responded

Bob truly is amazing and it was thoughtful of you to recognize his efforts. Thank you for the five star review and gracious comments. We appreciate your loyalty to Bob and the rest of our Coastal Kia team. Please call us if you need anything. We are here to help.

December 21, 2020

Coastal Kia always makes me feel like I will be taken care of and I wall always take my vehicles to them for many years to come. More

by pautry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Dec 23, 2020 -

Coastal Kia responded

Wow! Thank you for the amazing review and gracious comments. It was thoughtful of you to rate so many of our team members individually. We sincerely appreciate your loyalty and thoughtful comments. Thank you for trusting us with your service needs. We sincerely appreciate your business and are always here to help.

December 20, 2020

My salesman Jason Girolami was very patience and understanding and knowledgeable. We told him what we where looking for he showed us what was in our budget with no pressure. More

by ronnie761966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Girolami
Report | Print
Dec 23, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for your Product Specialist Jason Girolami. We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

December 19, 2020

Very wonderful customer service and a very polite and friendly group of individuals. I've never had an issue with any servicing performed on my vehicle and it is always done in a timely manner. More

by A. Wilkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Dec 20, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

December 18, 2020

They were so nice. They made sure I was happy with my service went above and beyond. Nothing bad At all to say about the staff More

by CHELACAMACHO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Dec 18, 2020 -

Coastal Kia responded

Fantastic! We are thrilled to hear your recent service visit went well. Thank you for the five star review and gracious comments. It was thoughtful of you to go online and share your experience. We appreciate it. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

December 18, 2020

Jason was awesome! We came in looking for a used vehicle and weighed in all our options. We decided to purchase something new and he helped us every step of the way. He was very professional and knowledgeab More

by KJHERNANDEZ14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Report | Print
Dec 18, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and awesome feedback. We are thrilled to hear Jason exceeded your expectations and your new Kia purchase experience went well. We love the comments including, "very professional and knowledgeable... smooth process." We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family. We look forward to seeing you during your complimentary service at 5000 miles. You are appreciated!

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