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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,536 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,536 reviews

January 20, 2021

My second time to visit the service center. Howard did a great job both times in getting me in, keeping me informed and getting me out Thanks Howard! Michael More

by MICHAELDYSON78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young lady taking care of the customer waiting area for service was very friendly!, Howard Ramsey
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January 19, 2021

I was very pleased with my car buying experience. Everyone was knowledgeable and helpful. I absolutely love my vehicle and couldn’t be happier with my purchase. More

by mtganyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2021 -

Coastal Kia responded

Fantastic! Thank you for the five star review and high marks for your Product Specialist Steve Kramer. We pride ourselves on delivering a truly exceptional experience to every client during every visit. We LOVE that you LOVE your new vehicle. Welcome to the Coastal Kia Family! We look forward to seeing you during your complimentary service at 5000 miles. Thanks again!

January 19, 2021

I love my Kia Sportage S. Everyone was nice and I feel like I got a fair deal. Very informative and helpful. Try them out! More

by AMY55060
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
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Jan 19, 2021 -

Coastal Kia responded

Congratulations! We know you will thoroughly enjoy your new Kia Sportage S for years to come. Thank you for the wonderful review and high marks for our team. We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

January 19, 2021

What a pleasant experience. We floated into there and zip out with a great car. Thank you so much for making this happen. I love my new car and you guy showed what an experience car salesman is about. More

by SASSTANFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t see the person that helped.
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Jan 20, 2021 -

Coastal Kia responded

We love this! Thank you for the amazing five star review and wonderful compliments. We love your feedback including, "what a pleasant experience...your guy showed what an experienced car salesman is about." We strive to deliver a truly exceptional experience to every client during every visit. We look forward to seeing you during your complimentary service at 5000 miles. Thank you for choosing Coastal Kia and welcome to the family!

Jan 20, 2021 -

SASSTANFIELD responded

You guys at Kia are so COOL! Did you take a class for that😷

January 18, 2021

Great people, great service, great facility. Like the fact that they wash the car when it is serviced. Like that they keep records of what is needed next. More

by FLEMINGLD1
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2021 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We appreciate your comments including, "great people, great service and great facility." We are thrilled you were able to take advantage of our courtesy wash program. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 18, 2021

Very friendly, patient, accommodating. We are so pleased with our new Kia and look forward to continuing a relationship with this dealership. Thanks so much for your help. More

by TMISENHEIMER33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Mathias
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Jan 19, 2021 -

Coastal Kia responded

You are very welcome! Thank YOU for the wonderful review and gracious comments. We love the feedback including, "very friendly, patient, accommodating." Congratulations on your recent purchase. Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help.

January 17, 2021

Staff was very personal, respectful and efficient. Once made aware of the time constraints they made the purchasing process easier. I would recommend other costumers to Coastal More

by EYELEENIEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
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Jan 18, 2021 -

Coastal Kia responded

We sincerely appreciate the five star review and compliments for our staff. It was thoughtful of you to give Kelvin such high marks too. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear you found our staff to be, "very personal, respectful and efficient." Thank you for choosing Coastal Kia!

January 16, 2021

Great customer service! Jason Dodd worked with us and made our process run smoothly. Would definitely recommend Kia to anyone. Great cars and great value. Thanks! More

by ODOM37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
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Jan 18, 2021 -

Coastal Kia responded

Wonderful! Thank you for rating Jason Dodd, Uber Hernandez and Michael Mascavage with such high marks. We are thrilled to hear you found what you needed. Thank you for the high recommendations too. Please call us if you need anything. We are here to help. Thanks again! Welcome to the Coastal Kia family.

January 14, 2021

My experience in purchasing a new car was made easy thanks to Steve Kramer who walked me through the process of viewing the options of the cars I was interested in and all financing choices available t More

by MCNUTT1122
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2021 -

Coastal Kia responded

"You are very welcome"; from Steve Kramer and our entire team. Thank you for the wonderful review and gracious comments. Congratulations on your recent purchase and welcome to the family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

January 14, 2021

Prompt, kept me informed. Sam was fantastic. He walked me to my car had the heater going so I would be warm when I got in. Reasonably priced. Highly recommend. More

by msbug1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2021 -

Coastal Kia responded

Thank you for recognizing Sam by name. He is wonderful, his clients love him and we are lucky to have him. Thank you for the five star service review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. We love your feedback including, "prompt...reasonably priced... high recommend." Please call us if you need anything. We are here to help. Thanks again!

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