Back

Coastal Kia

Wilmington, NC

4.8
5,643 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,643 reviews

February 23, 2021

My third time getting my Kia serviced and they still dont disappoint. Everything I ask about is thoroughly checked over and while waiting you are notified immediately if they find anything that needs work. T More

by BIGCBALLSTAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Coastal Kia responded

Wow! Thank you for your loyalty and this amazing five star review. We are thrilled to hear our service team exceeds your expectations during every visit. We strive to deliver a truly exceptional experience to every client. It was thoughtful of you to rate Sam Weisman with such high marks too. Thank you for choosing Coastal Kia!

February 22, 2021

We visited Coastal Kia on Feb 15, 2021 and had the pleasure of having Brandon Wright as our sales professional. We had 11 months remaining on our Sorento lease and were interested in terminating tha More

by WTSCHULTZ94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Coastal Kia responded

Wonderful! Thank you for the great review and compliments for Brandon Wright on our sales team. We are thrilled to hear Brandon exceeded your expectations. Congratulations on the purchase of your 2021 Kia Sportage SE! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again! Welcome to the Coastal Kia family!

February 22, 2021

They are always excellent with the service of our car! They always are prompt and reliable. They go above and beyond the call of duty More

by LAV113062
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to go online and share your experience. We love the feedback including, "always are prompt and reliable...go above and beyond the call of duty." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again for the high marks for Bob and compliments for our team. Please call us if you need anything. We are here to help. Thanks again!

February 22, 2021

I want to thank Howard and Sam for helping us out on our last appointment. Never did I feel like they missed anything, thank you to them all. More

by pherrmann923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Feb 22, 2021 -

Coastal Kia responded

You are very welcome! Thank you for the five star review and compliments for Howard and Sam in our service department. Your thoughtful review and gracious comments are greatly appreciated. Thank you for choosing Coastal Kia!

February 21, 2021

I had my first free service at coastal kia. It was as seamless with our service as it was buying our vehicle. I was able to drop off my car, catch a shuttle to the mall and back ready to go in about an h More

by Tennisgirl2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Our shuttle driver Bob was so friendly and wonderful!
Feb 22, 2021 -

Coastal Kia responded

Wow! Thank you so much for the amazing service review. We are thrilled you were able to enjoy our complimentary shuttle service. Thank you!

February 21, 2021

Set appointment for niro service, prompt attention, friendly snd competent service! Care taken inside waiting area too- comfy seating, tv, snacks and beverages—even a phone charging system...care compl More

by KARENMPAPPAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five service review and gracious comments. We are thrilled to hear we exceeded your expectations during and after your service was completed. Thank you for the amazing testimonial and great feedback. Please call us if you need anything. Thanks again!

February 21, 2021

My experience at Coastal Kia was excellent! Kelvin never pressured me to buy, in fact he kept working for me till I was Happy with my payment. More

by HANDBELLS4PATTY
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Feb 22, 2021 -

Coastal Kia responded

Mrs. Patty, we love you! Thank you for the five star review and for your loyalty over the years. Your cakes and cookies are the best! You are family and we are here if you ever need us. Thank you for being such an important part of our Coastal Kia family!

February 20, 2021

We visited Coastal Kia and met with Brandon. He was great! He made the whole car buying experience seem quick and he was very knowledgeable so he answered any and all questions we had through the day. More

by cait.coyne31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Coastal Kia responded

Thank you for the five star review and awesome comments. It was thoughtful of you to mention Brandon by name. Welcome to the Coastal Kia Family. We look forward to seeing you during your complimentary service at 5000 miles. Thanks again!

February 20, 2021

Great people to work with. Thanks for all your help. We love our 2021 Kia Telluride. Recommend others to go here for a new car. More

by NHUNT006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Feb 22, 2021 -

Coastal Kia responded

Congratulations on your new Telluride purchase! We sincerely appreciate the review and gracious comments. Please call us if you need anything. We are here to help.

February 20, 2021

Excellent customer experience. I submitted my interest in a Kia vehicle on the website and within an hour was contacted by the Sales team who answered all of my questions. I stopped by later that day. Kelvin More

by NPH5019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Feb 20, 2021 -

Coastal Kia responded

Thank you so much for the five star review and high recommendations. We are thrilled to hear our sales team exceeded your expectations. We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family. We are here if you ever need anything. Thanks again!

...
349
...