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Coastal Kia

Wilmington, NC

4.8
5,481 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,481 reviews

December 14, 2020

Awesome service from Service Dept. as usual. Sam met me outside with a smile and greeted me by name. After leaving my car with Sam I went inside where Howard also greeted me by name and with his usual chi More

by TBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason G., Kelley, Howard Ramsey
Dec 14, 2020 -

Coastal Kia responded

Wow! Thank you so much for the five star review and amazing testimonial. We sincerely appreciate it. It was thoughtful of you to mention Sam, Howard, Jason G and Kelly by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the wonderful review and for your loyalty as well. Please call us if you need anything. We are here to help. Thanks again!

December 12, 2020

Service was good. They did a car wash but when I got car back. The windshield I guess was not dried and water was still on car. I guess a car wash does not include wiping a car down. More

by STILLLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 14, 2020 -

Coastal Kia responded

Thank you for the feedback and wonderful review! We are thrilled to hear your service visit went well. Our sincere apologies that your vehicle was not wiped down after your courtesy wash. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 12, 2020

Professional, very efficient, I received the service needed, a technical analysis was preformed before hand and the required repairs, in this case brakes, completed, I was also apprised of potential pro More

by JCE
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 14, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and gracious comments. It was thoughtful of you to rate our service department employees with such high marks. We love the feedback including, "professional, very efficient... received the service I need." We sincerely appreciate your business and are here if you need anything. Thank you for choosing Coastal Kia!

December 11, 2020

We had a great experience with Kelvin. It was We had a great experience with Kelvin. It was relaxing, no pressure. I would recommend Coastal Kia and Kelvin to everyone. They also have a More

by CJELLISOKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Kelvin Swinson
Dec 14, 2020 -

Coastal Kia responded

Kelvin does an amazing job and it was thoughtful of you to recognize his efforts. Thank you for the five star review. Congratulations on your recent purchase.Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

December 11, 2020

Always a good experience in their service department. Howard and his team always take good care of our 8 year old Forte. Would recommend them to service any vehicle bought there. More

by robdro23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 14, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the great review and high marks for Howard Ramsey and our service team. We sincerely appreciate your loyalty. We love taking care of your 8 year old Kia Forte and look forward to many years to come. Please call us if you need anything. We are here to help. Thank you for your loyalty and for being an important part of our Coastal Kia family!

December 10, 2020

Our Salesman, Don Nguyen, was very knowledgeable and friendly. I highly recommend Coastal Kia and Don to anyone looking to buy a Kia. Great prices. More

by PHYLLISKT
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Coastal Kia responded

Thank you! Don is wonderful and it was kind of you to mention him by name. We sincerely appreciate the five star review and gracious comments. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

December 10, 2020

I would like to thank my Kia service representative Bob Tomlin for handling all my warranty and matenance needs. Very professional and quick with updates. More

by REJECTTECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Coastal Kia responded

Thank you for the five star review and compliments for your Service Advisor Bob Tomlin. Bob is a true asset to our organization and we are lucky to have him. Your gracious comments have been shared with Bob and our entire team. We sincerely appreciate the feedback including, "very professional and quick with updates." Thank you for choosing Coastal Kia! We are here if you need us.

December 10, 2020

Service people were friendly & professional. I asked about checking it all out to see if all was in order & 2 other services were done in a timely matter. Car was washed & waiting out front. More

by KAYUS4795
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and compliments for our service department. We are thrilled to hear they exceeded your expectations. It was thoughtful of you to rate your experience with Bob Tomlin too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 10, 2020

Jason called and set up an appointment for us to see the 2021 Sorento. He met us promptly at the appointed time and gave us his complete attention. He listened to us as we told him what we were looking for More

by vandammr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Dodds
Dec 10, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and amazing testimonial. We will certainly share this with Jason and our entire team. Congratulations on your 2021 Kia Sorento purchase! We are thrilled to hear Jason exceeded your expectations and you found your visit to be, "by far our most pleasant car buying experience."Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

December 10, 2020

This was one of my best experiences buying a car. No pressure and a relaxed atmosphere. The staff was very friendly and helpful. I would recommend going to coastal Kia for your next purchase. More

by sclc999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Bill Mathias
Dec 10, 2020 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and high recommendations. Congratulations on your recent purchase and welcome to the Coastal Kia family! We love the feedback including, "no pressure and a relaxed atmosphere...the staff was very friendly and helpful." We look forward to seeing you during your complimentary service at 5000 miles. Please call us if you need anything. We are here to help. Thanks again!

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