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Coastal Kia
Wilmington, NC
5,535 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,535 reviews
January 07, 2021
Excellent service and customer relations from start to finish! Courtesy drop-off was very much appreciated while we waited. Fully stocked waiting area for customers. finish! Courtesy drop-off was very much appreciated while we waited. Fully stocked waiting area for customers. More
by SMEEKERNC
Verified Customer
January 06, 2021
Courteous, knowledgeable staff. Sales people truly interested in providing what the customer desires at a fair price and without high pressure tactics. Well run service department. interested in providing what the customer desires at a fair price and without high pressure tactics. Well run service department. More
by JPLIVOTI
Employees Worked With
Other Employees :
Jeff Bryson, 5 stars, Bill Mathias
January 06, 2021
Excellent dealership from sales to service! Love my 2021 Kia Sportage! Uber did a wonderful job answering questions and explaining all of the details...Thank you! Kia Sportage! Uber did a wonderful job answering questions and explaining all of the details...Thank you! More
by mimibeach53
January 06, 2021
Excellent service and customer service conducted. Patiently explained and went over the service with knowledgeable explanations. Service was performed in a timely manner and correctly. Patiently explained and went over the service with knowledgeable explanations. Service was performed in a timely manner and correctly. More
by ONE_SHOT_ONE_KILL7
January 06, 2021
I’m always treated with the utmost respect and curtesy. All service is completed within an acceptable time and I’m always offered a ride to nearby shopping if I don’t want to wait at the dealership. All service is completed within an acceptable time and I’m always offered a ride to nearby shopping if I don’t want to wait at the dealership. More
by COOPERDA156
January 04, 2021
John was the best car salesmen we have run across. Kind, polite, and observant of what I needed while keeping me disciplined to my budget. He went as far as helping me with my bank and getting all of the pa polite, and observant of what I needed while keeping me disciplined to my budget. He went as far as helping me with my bank and getting all of the paperwork straightened out. 100% True asset to the Coastal Kia Team. Thank you John for your hard work, and helping me secure my new Kia Forte. You are a phenomenal person, and I will be recommending you to everyone I know. From the second you came out to help me, to the second we left the dealership, it never felt like you rushed the process and you were truly there to help. More
by davidrhew100
Employees Worked With
John Wallace
January 04, 2021
Our 4th vehicle from Coastal Kia and I'm sure it won't be the last. We were in and out in record time with a very good deal. Steve Kramer and Mike Mescavage took care of everything and made it super easy t the last. We were in and out in record time with a very good deal. Steve Kramer and Mike Mescavage took care of everything and made it super easy to get our deal done . More
by ERECTORMAN
January 04, 2021
Excellent service, Jeff Turcios is excellent in customer service. I don't speak English very well because I come from Puerto Rico and he did not hesitate to speak to me in Spanish so we could communicated service. I don't speak English very well because I come from Puerto Rico and he did not hesitate to speak to me in Spanish so we could communicated better. His empathy makes the experience more enjoyable. At all times he explained to me what service the car needed and he would notify me. The service was excellent, they worked very well and fast. Thank you! More
by BER808
Employees Worked With
Jeff Turcios
January 04, 2021
Great people. Really showed us patiently how to use all the features on the new car. Highly recommend to anyone getting a new auto soon the features on the new car. Highly recommend to anyone getting a new auto soon More
by RSCHNEIDER_06430
January 04, 2021
Every time I‘ve dealt with the Wilmington KIA it has been a pleasure. When my car was recently inspected they did not disappoint...customer service at its best! Phyllis Brennan BTW... I ❤️my KIA SOUL... a pleasure. When my car was recently inspected they did not disappoint...customer service at its best! Phyllis Brennan BTW... I ❤️my KIA SOUL... More
by BREPHB7
