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Coastal Kia

Wilmington, NC

4.8
5,480 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,480 reviews

December 02, 2020

Kia always takes good care of my vehicle. There have been numerous recalls since owning my Kia and they have been on top of it everytime. I usually deal with Sam and he's always happy to help with a great at More

by duran0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Coastal Kia responded

Thank you for the amazing review and gracious comments. We are thrilled to hear Sam Weisman exceeds your expectations and you find Sam to be, "always happy to help with a great attitude." We sincerely appreciate your loyalty and high marks. Please call us if you need anything. We are here to help. Thanks again!

December 01, 2020

Everyone I have encountered at Coatal Kia and all that have worked on my car have been absolutely wonderful. I have complete trust bringing my car here. More

by SKIDTA96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 02, 2020 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and kind remarks. We love the feedback including, "I have complete trust bringing my car here." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 01, 2020

Steve Kramer at coastal Kia was great to deal woth.made buying car easy which is how it should be .Kia has a real pro! More

by jmoe22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and compliments for Steve Kramer. Congratulations on your recent purchase! Welcome to the Coastal Kia family. We look forward to seeing you during your complimentary service at 5000 miles. Please call us if you need anything. We are here to help. Thanks again!

November 30, 2020

I wasn't sure what car was right for me but mr Wallace was an excellent guide. I could tell he really wanted to get the best car for me. I can tell why Mr Kramer recommended him to me. Mr desmarest made w More

by applejacks94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Nov 30, 2020 -

Coastal Kia responded

Congratulations! Thank you for the amazing five star review. We are thrilled to hear our team exceeded your expectations. It was thoughtful of you to mention Steve Kramer, Tyler Desmarest and John Wallace by name. We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

November 30, 2020

Had an issue with our Sorento not moving out of Park that just happened out of the blue. Dropped it off at the Service Department and they had us back in good working order that day. Thanks Bob and the tec More

by Edwards20
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review and kudos for Bob Tomlin and our service team. Your wonderful review has been shared with Bob and our entire service crew. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

November 30, 2020

I have been burned by a lot of car dealerships and was hesitant to bring my car to a new one. We recently moved and I needed to get a few Kia specific things taken care of so I bit the bullet and brought More

by howard.jessica12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Coastal Kia responded

We are glad too! Thank you for the opportunity to restore your faith in dealership service deparments. It was thoughtful of you to go online and share your testimonial. Thank you for mentioning Bob Tomlin by name. We sincerely appreciate the gracious comments and high recommendations to your family members. We love the feedback including, "your honesty and integrity will keep loyal customers." Thank you for choosing Coastal Kia! Please call us if you need anything, we are here to help. Thanks again!

November 29, 2020

Saw ad on TV and went to see what cars they had and what kind of a deal they could offer. Was told they had no 2020 vehicles left with the pricing as advertised on TV. Next thing I knew I was the owner of a More

by HADRESING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Nov 30, 2020 -

Coastal Kia responded

Congratulations on the purchase of your 2021 Kia Forte! Welcome to the Coastal Kia family! We sincerely appreciate your wonderful review, gracious comments and high marks for John Wallace, Mike Mascavage and our entire team. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

November 27, 2020

Have been using this dealership for service of our two KIAs for last 8 years. Always friendly and knowledgeable. Treat me like I am really the customer and they appreciate my business. Highly recommend. More

by Les
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Coastal Kia responded

Thank you so much for the wonderful review and your business over the past 8 years! We truly do, "appreciate your business", and your unwavering loyalty. Thank you for being such an important part of our Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

November 27, 2020

Process was simple and quick. Car is a dream. Kia continues to amaze with their style and service. I will continue to be a loyal Kia buyer. More

by ANDYSLEET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Howard Ramsey
Nov 30, 2020 -

Coastal Kia responded

We love this! Thank you so much for the five star review. Congratulations on your recent purchase. We can not thank you enough for your business and loyalty to Coastal Kia and to the Kia brand as well. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

November 26, 2020

Super salesman. Great service! No pressure . Went in for vehicle problem came out with a brand new vehicle. Same model, same color. Would do it all over again.Next vehicle purchase will be with the same sa More

by hotflashcindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Nov 30, 2020 -

Coastal Kia responded

Wonderful! Congratulations on your recent purchase from Jason Dodd and our team at Coastal Kia! Thank you for the five star review and gracious comments. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again! Welcome to the Coastal Kia Family!

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