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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,535 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,535 reviews

December 29, 2020

My precious husband Howard, p assed away in April. Shortly before he passed with met Howard Ramsey at Coastal Kia and my sweet husband made Howard promise him that he would take care of the car once h More

by darlenebilderback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
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Dec 29, 2020 -

Coastal Kia responded

Thank you for your heartfelt loyalty and gracious comments. It was thoughtful of you to go online and share your amazing testimonial. We sincerely appreciate the five star review and compliments for Howard. We are always here if you need anything. Thank you so much and please reach out if you need anything.

December 29, 2020

Friendly,professional,courteous staff.Car was picked up at my house and returned in a timely manner. All services that I requested were taken care of to my satisfaction. More

by MOMMOMGINNY1@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2020 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to go online and share your recent service experience. We are thrilled to hear you found our concierge service to be super convenient. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia family!

December 28, 2020

Dang was awesome to work with! He was upbeat and positive, thoroughly answered all the questions we had, and went out of his way to deliver our new car to us, even working late to do so. More

by GEDENS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2020 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and compliments for Dang. We love the feedback including "he was upbeat, and positive, thoroughly answered all the questions we had...". Congratulations on your recent purchase and welcome to the Coastal Kia family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again! Please call us if you need anything. We are here to help.

December 28, 2020

Don was super helpful and assisted me and making a great choice. I would recommend him to everyone and I have. I told all of my friends that they need to see him so that he could have them riding in a new More

by terjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2020 -

Coastal Kia responded

Thank you for the awesome five star review! Congratulations on your recent purchase from Don and our team at Coastal Kia! We love your feedback including, "Don was super helpful and assisted me in making a great choice." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

December 28, 2020

Service was excellent. Bob listened and took care of everything on the check list. Everything was completed in a timely manner also while abiding by Covid guidelines. More

by JCSWITZER94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2020 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review and gracious comments. Thank you for rating your experience with Bob Tomlin and Sam Weisman. They are both great ambassadors for our dealership and we are fortunate to have them. Please call us if you need anything. We are here to help. Thanks again!

December 27, 2020

We were difficult customers. We can all agree but this establishment and the present staff went above and beyond to make us happy! We are satisfied!! More

by Trenton Locklear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson, John Wallace
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Dec 27, 2020 -

Coastal Kia responded

Thank you Mr. Locklear! We sincerely appreciate the wonderful review. We love the feedback including, "the present staff went above and beyond to make us happy.... we are satisfied." It is wonderful to hear we were able to meet your needs and exceed your expectations. We sincerely appreciate your high ratings for so many of our sales staff. Welcome to the family! We look forward to seeing you during your complimentary service at 5000 miles. Thanks again and please call us if you need anything.

December 27, 2020

Great experience from start to finish. Very knowledgeable. Loved the walk thru of the car and Jason showed us how everything worked. Great jib everyone. More

by RTOPSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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Dec 27, 2020 -

Coastal Kia responded

Congratulations and welcome to the Coastal Kia family! Thank you for the five star review and gracious comments. It was thoughtful of you to mention Jason Stone by name. We are thrilled to hear you had a great purchase experience and we were able to exceed your expectations. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you again and please call us if you need anything.

December 26, 2020

Quick Courteous Service . Was done quicker than estimated. Friendlyatmosphere from all attendants.. Would bring my car back for service again. All problems were found and corrected. More

by hortonjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Dec 27, 2020 -

Coastal Kia responded

Thank you! We appreciate the five star service review! We love the feedback including, "quick courteous service... was done quicker than estimated." Our team strives to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help.

December 26, 2020

We visited Coastal Kia to test drive the 2021 Telluride. Since it is such a popular model, we had to wait a bit. Our Sales person (Brandon Wright) was very personable and the time passed quickly! After t More

by debmosca01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
Report | Print
Dec 26, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and compliments for Brandon Wright and our sales team. Isn't the 2021 Kia Telluride an amazing vehicle? We sincerely appreciate your patience due to popular demand on the Telluride. It was thoughtful of you to mention Brandon and thank you for rating your experience with Tyler Desmarest too. We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family. We are always just a phone call away if you need anything. Thanks again!

December 24, 2020

Everyone was very nice very professional. It did not take as long as I thought it would. Went back couple of days ago picked up my tag everyone was so nice I gave coastal Kia a flaming 10 and A More

by AROSEFORJESUSCHRIST40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Report | Print
Dec 26, 2020 -

Coastal Kia responded

Thank you for taking the time to post such an awesome review on Christmas Eve. We appreciate it and appreciate you too. We are thrilled to hear you had a great purchase experience and we were able to exceed your expectations after the sale too. It was thoughtful of you to rate your experience with Jason Stone. He is an amazing ambassador for our dealership and we are lucky to have him. We love your comments including, "gave Coastal Kia a flaming 10 and A." Welcome to the family! We look forward to seeing you during your complimentary service at 5000 miles. Thanks again and congratulations!!!

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