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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,535 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,535 reviews

December 23, 2020

Working with Bob Tomlin is very easy and a good experience. Bought my Kia 2015. Had all service with their staff, they keep me up-to date as to what services I should be having done, and I know More

by JAMES.STAM61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2020 -

Coastal Kia responded

Thank you for the five-star service review and compliments for Bob Tomlin. Your wonderful review and gracious comments have been shared with Bob and our entire service team. We enjoy taking care of your 2015 Kia and are thrilled to hear it takes such good care of you too. We love the feedback including, "working with Bob Tomlin is very easy and a good experience." Thanks again and please call us if you need anything.

December 23, 2020

As always an excellent experience. Upon arriving Sam, my service advisor, met me at my car checked me in and showed me to the waiting area. The waiting room was clean and honored COVID practices. The wait t More

by rssparrish
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the amazing service review and heartfelt testimonial. Sam Weisman is a true ambassador for our dealership and we are lucky to have him. Thank you for the high recommendations too. Your thoughtful and gracious comments are greatly appreciated. Thanks again and please call us if you need anything!

December 23, 2020

Steve Kramer is a nice guy and a good sales person he has sold me three Kia souls. The Service department is the best service department I have ever dealt with I would Recommend Coastal in Kia to anyone. More

by cannon.bigdon
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Dec 23, 2020 -

Coastal Kia responded

Wow! Thank you so much for the five-star sales and service review. It was thoughtful of you to mention Steve Kramer by name. We sincerely appreciate your high ratings for so many of our other team members too. We strive to deliver a truly exceptional experience to every client during every visit. We truly appreciate your loyalty and gracious comments. Please call us if you need anything. We are here to help. Thank you for being such an important part of our Coastal Kia family!

December 23, 2020

Jason Stone was very good to work with. We have worked with him the last time we bought a KIA. Would work with him again. Also I must be doing something wrong because I can not check Jason name. More

by ANNSBAYNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Stone
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Dec 23, 2020 -

Coastal Kia responded

Thank you, thank you! We appreciate your amazing review and continued loyalty to the Coastal Kia, Jason Stone and the Kia brand as well. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

December 22, 2020

Very friendly staff, very knowledgeable and up front while selling you a car. Definitely care about their customers and provide a great atmosphere. 10/10 would recommend buying a car here! More

by barbecue1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
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Dec 23, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "very friendly staff, very knowledgeable and up front while selling you a car." Thank you for the high recommendations too. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

December 22, 2020

Good experience not really pushy very pollite. Only problem is the discrepancy with an advertisement that claimed a car was a a different trim model than it was in person. More

by IAMLCD21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Report | Print
Dec 23, 2020 -

Coastal Kia responded

Thank you for the great review and helpful feedback. We appreciate the ratings for Uber Hernandez and Jason Stone too. We are thrilled to hear you had a "good experience" and found our team to be "not really pushy and very polite." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you have any questions. We are here to help. Thanks again!

December 22, 2020

A bit much with the up-selling. 25 word minimum for this review is ridiculous. Attempted to look at new models, but sales person was new and not much help. More

by SRHAYDEN200
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2020 -

Coastal Kia responded

Thank you for the feedback. We are here to help. Please call our Operations Manager Peggy Roberts at 910-408-0100 to discuss your recent experience. Apologies for the 25 word minimum required by Dealer Rater. We look forward to your call. Thanks again.

December 21, 2020

Bob Tomlin is always very welcoming. He explains what will be done and asks if there are any concerns. The wait time wasn't long. More

by CAMiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2020 -

Coastal Kia responded

Bob truly is amazing and it was thoughtful of you to recognize his efforts. Thank you for the five star review and gracious comments. We appreciate your loyalty to Bob and the rest of our Coastal Kia team. Please call us if you need anything. We are here to help.

December 21, 2020

Like all cars sales it takes too much time to get to an agreeable price. Why not put the best price on the table and forget all the negotiating More

by WILLIAM.VANCE22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Report | Print
Dec 23, 2020 -

Coastal Kia responded

Thank you for your feedback and helpful review. We apologize for your wait time as we worked together to come to terms which were best for you and your budget. We strive to deliver a truly exceptional experience to every client during every visit. Please call our Operations Manager Peggy Roberts at 910-408-0100 to discuss your experience. We are here to help. Thanks again!

December 21, 2020

Great people and great experience! We will be back again when we need another vehicle. I am so happy with my Kia so far! Thanks! More

by AMY.KLEVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2020 -

Coastal Kia responded

Wonderful ! We think you are "great people" too. Thank you for the five star review and thoughtful comments. It was kind of you to rate Steve Kramer and Tyler Desmarest so highly too. We strive to deliver a truly exceptional experience to every client during every visit. We love to hear you are happy with your Kia and are here if you need us. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!Thank you for being an important part of our Coastal Kia family!

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