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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,479 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,479 reviews

November 26, 2020

My visit was stress free. Jason G did a wonderful job. I would come back sure. I'M trying to talk my wife into buying a Kia More

by FUJ1GIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace, Howard Ramsey
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Nov 30, 2020 -

Coastal Kia responded

Great! Thank you for the five star review and compliments for Jason G and our team. We love the comments including, "my visit was stree free...I would come back for sure." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the high marks and gracious comments. We look forward to seeing you again soon.

November 26, 2020

Best place to buy a vehicle! From start to finish! I like going here mainly because I'm treated as a person and not a sale quota! It's always an enjoyable experience with Coastal Kia! Everyone makes you feel More

by kmorgan0692
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Nov 30, 2020 -

Coastal Kia responded

Thank you! We love to hear you "always have an enjoyable experience with Coastal Kia!" We sincerely appreciate the five star review and kudos for Steve Kramer and our sales team. Congratulations on your recent purchase. Please call us if you need anything. We are here to help.

November 25, 2020

Brandon & Mike were awesome and so helpful. Definitely will recommend to friends! Great customer service and I love my new vehicle so much! Thankful they worked with me! More

by amber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Nov 30, 2020 -

Coastal Kia responded

Thank you for the five star review and compliments for Brandon Wright and Mike Mascavage. It was thoughtful of you to go online and share your experience. Congratulations on your recent purchase and welcome to the Coastal Kia family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

November 25, 2020

It was easy to get to. It was nice and clean inside. And everyone was nice. A very welcoming atmosphere. Go check out Coastal Kia for tour next Kia More

by RIDDICK.MEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2020 -

Coastal Kia responded

Wow! Thank you for wonderful review and gracious compliments. We appreciate the high recommendations too. It was thoughtful of you to rate your experience with Steve Kramer. He is a true asset to our team and we are lucky to have him. Thank you for choosing Coastal Kia!

November 25, 2020

Sam in the service department is excellent to work with. Coastal Kia is lucky to have him to work with the customers. Friendly and very courteous. More

by SAILAWAY1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2020 -

Coastal Kia responded

We could not agree more.... Sam Weisman in our service department is amazing and we are, "lucky to have him." Thank you for the five star review and amazing feedback. We are thrilled to hear Sam exceeds your expectations and has earned your trust. Thank you for choosing Coastal Kia! We are here if you need anything. Thanks again!

November 24, 2020

I need quick reliable service and thats just what I got. Jason did everything in his power to get me the car I wanted. I’m in LOVE with my Car!! More

by ANDYSLEET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone
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Nov 30, 2020 -

Coastal Kia responded

Fantastic! We love that you are in LOVE with your new car. Congratulations from our entire team at Coastal Kia! Jason Stone always does an amazing job and we are lucky to have him. Welcome to the family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

November 24, 2020

John and Uber were very awesome to deal with! Friendly, great customer service, family environment that left a lasting impression on my wife and I! Thanks Coastal Kia and special thanks to John and Uber! More

by gvick17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
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Nov 30, 2020 -

Coastal Kia responded

Thank you for the five star review and kudos for John and Uber. Congratulations on your recent purchase and welcome to the family. We love the feedback including, "friendly, great customer service, family environment that left a lasting impression on my wife and I." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 23, 2020

Had another great experience with Kia. Went to Coastal in Wilmington as a first timer, hoping to transfer our Sportage maintenance from our old hometown dealer, having moved to Calabash recently. Had appoint More

by HERMAN72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace, Business manager Tyler, Howard Ramsey
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Nov 30, 2020 -

Coastal Kia responded

5th Kia in a row.... wow! Congratulations from John Wallace, John Wigger and our entire Coastal Kia team. Congratulations on the purchase of your new Kia Soul! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

Nov 30, 2020 -

HERMAN72 responded

Look forward to the new relationship. I got the 4 year maintenance package that included oil & rotation, etc., so tack that first on to the last so my No. 5 gets year 5 off to a good start! That is if No. 6 hasn't appeared on the scene!

November 23, 2020

good service great people vehicle was ready when promised also courtesy vehicle wash. waiting area very clean and quite a few courtesy snacks and refreshments More

by J.BRYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Nov 30, 2020 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled you were able to enjoy our customer lounge experience. It was thoughtful of you to go online and share your experience. Thank you for choosing Coastal Kia!

November 23, 2020

Brandon and Jarrod is awesome. Very passionate and knowledgeable in making sure you get the perfect vehicle. I got exactly what I wanted. Thank you so very much. More

by guytonnicole545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Report | Print
Nov 30, 2020 -

Coastal Kia responded

You are very welcome. Thank YOU for the five star review and kudos for Brandon and Jarrod. They make a great team and we are lucky to have them. Congratulations on your recent purchase! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again and welcome to the Coastal Kia family!

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