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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,528 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,528 reviews

October 04, 2020

I had a great experience with Steve purchasing the SUV of my dreams, the Kia Telluride. I feel they gave me a fair price for my trade in and my new vehicle. I hated driving in the rain today! More

by GINA28
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2020 -

Coastal Kia responded

Congratulations on your recent Kia Telluride purchase from Steve Kramer and our team at Coastal Kia! We love to hear it is, "the SUV of your dreams." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

October 04, 2020

A guy named Edwin helped me find a perfect car! He was honest and very to the point. Found the best option for me and my family. More

by PRISCILLACLEARY94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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Oct 05, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star review and kudos for Edwin on our sales team. It was thoughtful of you to mention him by name. We love you found him to be, "honest and very to the point." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

October 04, 2020

Great service, always helpful and they finish in a timely manner. The waiting area is always nice and clean with snacks and drinks available to have. More

by emilyhrhrdt
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2020 -

Coastal Kia responded

Thank you Emily for the five star service review. We are thrilled to hear you were able to enjoy our Customer Service Lounge. It was thoughtful of you to recognize our cleanliness and complimentary snack/drink station. Our goal is to exceed our client's expectations during every visit and deliver to deliver a truly exceptional experience to every client. Thank you for trusting our Coastal Kia service team with your automotive repair needs. Please call us if you need anything. We are here to help.

October 01, 2020

Sam is all ways there to help in every way possible and explains what needs to be done to you care in a way you understand. I appreciate him!!! Thanks More

by CHAD59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2020 -

Coastal Kia responded

Thank you for the wonderful five star review. It was thoughtful of you to go online and share your thoughts. We sincerely appreciate the gracious comments and kudos for Sam. You said it best, "Sam is always there to help in every way possible..." Your review has been shared with Sam and our entire team. Thank you for choosing Coastal Kia!

October 01, 2020

Another successful experience with the service department. Thanks again for always surpassing my needs. And Sam thanks for going out of your way to get me something to drink. More

by IOU1BIGGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Oct 02, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the five star review and gracious comments. It was extremely thoughtful of you to mention Sam by name. Your wonderful review has been shared with Sam and our entire service department staff. We love to hear we exceeded your expectations. Our goal is to deliver a truly exceptional experience to each client during every visit. Thank you for choosing our service department for your automotive needs.

October 01, 2020

Bob Tomlin went out of his way to take care of my KIA Soul. My car was picked up on time, brought back on time and the service, as always, was outstanding. From sales to service...Coastal KIA is the very More

by MSMAGGIE_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2020 -

Coastal Kia responded

Awesome! Thank you so much for the amazing five star review and compliments for Bob Tomlin. It was thoughtful of you to mention Bob and name us "...the very best dealership in Wilmington." Your gracious comments and wonderful review has been shared with Bob and our team. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

October 01, 2020

All of the people who helped in the sale of my pre-own Sorrento were very helpful and thorough. When I had some minor problems after bringing the car home they were addressed and taken care of. More

by MESUPPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2020 -

Coastal Kia responded

Congratulations on your recent Kia Sorento purchase from Coastal Kia! Welcome to the Coastal Kia family. Thank you for the wonderful review and amazing feedback. We are thrilled to hear our team addressed your concern quickly. It was kind of you to go online and share your experience. Thank you for choosing Coastal Kia!

September 30, 2020

Good buying experience. Would recommend that friends visit Coastal if they are in the market for a vehicle. Good variety of vehicles and fair pricing. More

by marybilbro66
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon
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Oct 02, 2020 -

Coastal Kia responded

Great! Thank you for the five star sales review and gracious comments. We love the feedback including, "good buying experience...would recommend to friends." Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!

September 30, 2020

Totally unheard of customer service from Howard! I am still bragging on Howard and Kia. Thank you so much for what you done to help me. Edna Suite More

by ESUITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Sep 30, 2020 -

Coastal Kia responded

Edna, thank you so much for the five star service review. It was thoughtful of you to mention Howard by name. Your amazing review and gracious comments have been shared with Howard and our entire team. Howard's customer service skills are unbelievable and it was kind of you to recognize his efforts. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

Sep 30, 2020 -

Coastal Kia responded

Thank you!

September 30, 2020

The service dept. was outstanding ; Sam Weisman kept me informed and sanitized my car for my safety. The mechanic discovered I had extra parts; the parts dept. promptly gave me a refund outstanding. I am i More

by BRUTUS69DOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2020 -

Coastal Kia responded

Wonderful, we are thrilled to hear you are impressed. Thank you for the five star review and high marks for Sam Weisman and our service department staff. You are an important part of our Coastal Kia service team and we appreciate you. Please call us if you need anything. We are here to help. Thanks again!

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