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Coastal Kia

Wilmington, NC

4.8
5,481 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,481 reviews

June 30, 2020

pleasant, approachable and open open communication, pleasant staff, clean auto's willing to work with the customer Salesman was patient, explained everything to me and arranged to More

by JEANPATEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
finance manager, salesman (name slips my mind) young man from Turkey
Jun 30, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious feedback. Welcome to the Coastal Kia Family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 30, 2020

The customer service was wonderful. I’m very happy with my car and my experience. My sales associate was very helpful through the whole process. The entire team was very friendly. More

by hannahpatrick15
Recommend Dealer
Yes
Employees Worked With
John Wallace
Jun 30, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and high marks. We sincerely appreciate your business and love to hear you found our "entire team was very friendly." Welcome to the Coastal Kia Family! Congratulations on your recent purchase. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Please call us if you need anything. We are here to help. Thanks again!

June 30, 2020

Exceptional service. Mr. Ramsey held an unmatched level of professionalism and catered to all my service needs. Thankful for his commitment to ensuring that Coastal Kias values are upheld. More

by DEANTRAI.HARTSFIELD2010
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jul 01, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for Howard Ramsey in our Coastal Kia service department. We love the gracious feedback including, "unmatched level of professionalism and catered to all my service needs." Your amazing review has been shared with Howard and our entire staff. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

June 30, 2020

The staff at Coastal Kia were a joy to work with. They made the car buying experience quick and easy, even during a pandemic. I would highly recommend buying your vehicles from these fine professionals. More

by sgokey143
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Jul 01, 2020 -

Coastal Kia responded

Thank you Ms. Gokey for the amazing five star review. It was thoughtful of you to go online and share your experience. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 29, 2020

service great place very knowledgeable service people. Great shuttle service. timely for service with always a smiling face. clean area to wait in with w More

by kepistel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob the shuttle man , Howard Ramsey
Jun 29, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the wonderful review and gracious remarks. It is wonderful to hear you had an awesome service visit and you were able to enjoy our Courtesy Lounge Experience and Courtesy Shuttle Service. It was thoughtful of you to go online and rate your experience. Thank you for choosing Coastal Kia!

June 28, 2020

Excellent communication & quality service! From the moment I purchased my Kia in Jan., 2017, I've had positive experiences with Coastal Kia. Our salesman was patient, honest and easy to work wi More

by Kelly@SB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Coastal Kia responded

Fantastic! Wow! Thank you for the amazing five star review and testimonial. We are thrilled to hear we earned your trust. Thank you for making the hour drive to see us each time. We truly appreciate it. Thank you for mentioning Bob in your amazing review. You are an important part of our Coastal Kia Family and we appreciate YOU! Please call us if you need anything. We are here to help.Thanks again!

June 28, 2020

Repair of door for gas input. Thank you for your timely procurement of the part we needed and a speedy repair. Thank you for your superior attention to our issue. Robert Koehler More

by KOEHLERIVK
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Coastal Kia responded

Mr. Koehler, thank you for the five star service review and gracious comments. We love your comments including, "thank you for your superior attention to our issue." Our goal is to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again.

June 27, 2020

Excellent courteous service. The waiting area was clean and comfortable to wait while our vehicle was being serviced. The staff was friendly, efficient, and courteous. Costal Ki More

by MIKESALISBURY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 29, 2020 -

Coastal Kia responded

Thank you so much for the wonderful review and for recognizing our Covid-19 safety compliance culture. We are thrilled to hear you were able to enjoy our Covid-19 Compliment Customer Lounge Experience. It was thoughtful of you to go online and rate your experience. We truly appreciate it. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to serve.

June 27, 2020

Coastal Kia-Great Service Department Before receiving a recall notice from Kia about a possible gas line leak that could cause a fire, Sam called set the appt., provided a courtesy ride h More

by goheels54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 29, 2020 -

Coastal Kia responded

Wow! Thank you for the amazing testimonial. We appreciate your loyalty to Coastal Kia and to the Kia brand as well. Your gracious comments and kudos for Bob and Sam have been shared with them along with our entire team. We are thrilled our service team exceeded your expectations. Your safety is our top priority. Thank you for choosing Coastal Kia. We look forward to seeing you again soon.

June 26, 2020

Great sales staff. Great service team. Have had nothing but great experience all around with Coastal Kia. Everything was done just as John explained and in the time he noted in our conversation John kept m More

by charliecarroll18
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jun 29, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the five star service review and kudos for John and our service team. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us. Don't hesitate to reach our to any of our team members. We have shared your review with John and our entire team. Thanks again!

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