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Coastal Kia
Wilmington, NC
5,516 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,516 reviews
June 26, 2020
John Wallace was pleasant & made us feel comfortable with our decision. He delivered our car & drove back in our trade. We did everything over the phone. Very easy. our decision. He delivered our car & drove back in our trade. We did everything over the phone. Very easy. More
by TIAFREEMYER1
Verified CustomerEmployees Worked With
John Wallace
June 26, 2020
The gang at Coastal Kia service department are the very BEST. I take my Nissan van to be serviced by them. Can’t say enough good things about how they treat their customers and honestly isn’t that what kee BEST. I take my Nissan van to be serviced by them. Can’t say enough good things about how they treat their customers and honestly isn’t that what keeps you coming back? More
by IOU1BIGGUY
June 26, 2020
Fabulous Sam W was so nice and polite. He listened to my concerns and took action. I am so pleased with the whole service dept at Coastal Kia. Sam W was so nice and polite. He listened to my concerns and took action. I am so pleased with the whole service dept at Coastal Kia. More
by CCLIFTON65
Employees Worked With
June 26, 2020
Very pleased This was our first time at Coastal Kia, and it will probably not be our last. The staff was friendly, polite, and patient with us. They walked us thro This was our first time at Coastal Kia, and it will probably not be our last. The staff was friendly, polite, and patient with us. They walked us through the process of terminating the lease on our vehicle, which can be costly. We purchased a new Sorento that was exactly the car we wanted. The color and model we wanted seemed like an impossibility to find, but somehow Uber found it. Our salesman Jorge was wonderful to deal with - a true gentleman. We would certainly recommend Coastal Kia to our family and friends. More
by betneka
June 26, 2020
Sam was very courteous and prompt. Made my visit an absolute pleasure. He was very nice and provided excellent customer service. Thanks Sam for making it a great experience! absolute pleasure. He was very nice and provided excellent customer service. Thanks Sam for making it a great experience! More
by meggrant08
Employees Worked With
June 20, 2020
Dedicated to customer satisfaction. We kept in contact for over 8 months and helped guide me even though I was unintentionally being difficult. Thank you for over 8 months and helped guide me even though I was unintentionally being difficult. Thank you More
by bruskie23
June 20, 2020
Highly impressed with how they corrected a wrong that they were under no obligation to do. They truly do care about their customers. I am on my third Sorento with this dealership. Tyler, in finance got m they were under no obligation to do. They truly do care about their customers. I am on my third Sorento with this dealership. Tyler, in finance got me a great rate and Uber worked on making things right for me. Sam in the service department is incredible. I am a very happy customer More
by GYPSY81165
June 19, 2020
Steve made it quick and easy to get me into an affordable car, hassle free, no staying all day for a car. He made it so easy to purchase a car! car, hassle free, no staying all day for a car. He made it so easy to purchase a car! More
by Nichell
Employees Worked With
June 19, 2020
overall good experience love my new Kia Sorento!!! Brandon was very easy to work with and everyone in dealership was very nice/friendly and there was a good vibe. love my new Kia Sorento!!! Brandon was very easy to work with and everyone in dealership was very nice/friendly and there was a good vibe. More
by SSMOODY1
Employees Worked With
Other Employees :
My salesman's name was Brandon
June 19, 2020
Great service all around This is a great place to have your car serviced. The staff was great in the service dept. Thank you for all that you do. This is a great place to have your car serviced. The staff was great in the service dept. Thank you for all that you do. More
by BIGJOHNB161
