Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,514 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership
View Awards

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,514 reviews

June 17, 2020

The dealership was very helpful. John asked me what my ideal situation was and then he made it happen. All the staff were very nice and approachable. More

by Christina
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Report | Print
Jun 17, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Thank you for the amazing review and five star rating for John Wallace and our sales team. It was thoughtful of you to go online, we sincerely appreciate it. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 17, 2020

Coastal Kia service center is great. The staff is efficient, professional, and friendly. There are never any surprises. You are given a time your vehicle will be ready and they meet that deadline e More

by ATAP09
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review for our Coastal Kia Service Team! It was thoughtful of you to go online and rate your experience. We sincerely appreciate the gracious comments and love hearing you say,"the staff is efficient, professional and friendly." Our goal is to provide a truly exceptional experience to every guest during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

June 16, 2020

Yes as always great ! Service and fast. They always care . Love the waiting area it's always clean and neat. Can even do computer work. It's very nice. ! More

by joanna
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia! We are thrilled to hear you were able to enjoy our customer lounge experience during your recent visit. We strive to make each and every guest comfortable while they wait. It is wonderful to hear we continue to exceed your expectations. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

June 16, 2020

Kelvin and Michael were very easy to work with, both very professional and courteous. No wasted time haggling. Quickest car we ever bought. Thank you. More

by padezanin
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Report | Print
Jun 17, 2020 -

Coastal Kia responded

Perfection! Thank you for the five star review and for mentioning Kelvin Swinson and Michael Mascavage by name. Congratulations on your recent purchase from Coastal Kia! Your gracious comments have been shared with Kelvin, Michael and our entire staff. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!on your recent purchase. Your wonderful review and gracious comments have been shared with Kelvin, Michael and our entire staff.

June 15, 2020

Fast, reasonable, helped me with discounts and gave accurate timeline of when the work would be done. Believe this is the second experience I've had with Howard and both have been pleasant! More

by joquanaltmanleach
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Jun 16, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and wonderful feedback for Howard and our service department staff. We love the comment, "fast, reasonable, helped me with discounts and gave accurate timeline of when the work would be done." We are thrilled to hear Howard and our service team exceeded your expectations. Thanks again for your loyalty and gracious remarks. Thank you for choosing Coastal Kia!

June 15, 2020

Excellent Sales Experience This dealership went above and beyond to help us purchase two cars within the same week. Great service, great employees, and we would definitely recom More

by UNIQUEFAMILY14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Lambert
Report | Print
Jun 16, 2020 -

Coastal Kia responded

Thank you and thank you! Two vehicles purchases in one week.... WOW! Congratulations and welcome to the Coastal Kia family! We appreciate your business and your loyalty to our team. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 15, 2020

I came to Coastal Kia to have my radiator fixed and have a state inspection. Howard has provided excellent customer service and I will be returning to Coastal Kia in the future because of him! More

by adamclem
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Jun 16, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for Howard Ramsey. Your amazing review and gracious comments have been shared with Howard and our entire service team. We love the feedback including the comment, "Howard has provided excellent customer service and I will be returning to Coastal Kia in the future because of him!" We sincerely appreciate your wonderful testimonial. Please call us if you need anything. We are here to help.

June 15, 2020

John Wallace was patient and followed up and worked with me very well. No pressure and got me into a car that worked well for me and my budget! More

by Cam.soup
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Report | Print
Jun 16, 2020 -

Coastal Kia responded

Isn't John Wallace just amazing? Thank you for the five star review and wonderful feedback. Congratulations on your recent purchase from Coastal Kia. It was thoughtful of you to mention your Product Specialist John Wallace by name. We strive to deliver a truly exceptional experience to every guest during every visit. We look forward to seeing you during your first service visit at 5000 miles which is complimentary. Welcome to the Coastal Kia Family!

June 15, 2020

I needed a car. Liked the Sportage, test drove it late on a Saturday afternoon. Went home a few hours later with a new Kia! More

by DONNABLACKMON2009
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright, Kelvin Swinson
Report | Print
Jun 15, 2020 -

Coastal Kia responded

Thank you for the five star sale review for our team at Coastal Kia! Congratulations on the purchase of your new Kia Sportage! We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to rate your experience and share such gracious comments. Please remember your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 14, 2020

The Kia family was very helpful and make you feel at home and I will tell all my family and friends about my experience with kia More

by DEMARR2003
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Uber Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben was a great salesman
Report | Print
Jun 15, 2020 -

Coastal Kia responded

Wonderful! Thank you for the great review and kudos for our team. We sincerely appreciate the high recommendations and gracious comments. Your business is greatly appreciated as well. Thank you for choosing Coastal Kia!

1
...
392
393
394
...
552