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Coastal Kia

Wilmington, NC

4.8
5,504 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,504 reviews

May 04, 2020

I really like Uber and Dogukan they were awesome through the whole services. I really like my brand new Sorento. He did everything in his power to make sure I got it More

by jmcbride1556
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dogukan Imir
May 05, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review for Uber and Dogukan at Coastal Kia! Congratulations on the purchase of your new Kia Sorento from Coastal Kia. Welcome to the family. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything. We are here to help.

May 03, 2020

Steve Kramer gave me exceptional service! He and Mike worked patiently to locate exactly what I was wanting, and at a deal that I was satisfied with. They kept me updated by phone and text as they were w More

by cydellcribb
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Coastal Kia responded

Thank you so much for the amazing five star review for our sales team at Coastal Kia! It was extremely thoughtful of you to mention Steve Kramer and Mike Mascavage by name. We sincerely appreciate your continued loyalty and amazing testimonial. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything. We are here to help.

May 03, 2020

Fast and friendly service. I always have had fast, honest, and friendly service for my 2015 KIA by the service department. Sam Weisman is great to deal with and I trust his rec More

by Cordova1947
Recommend Dealer
Yes
Employees Worked With
Kelvin never called me back as he promised regarding purchase of 2020 KIA Soul., Kelvin Swinson
May 04, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review for Sam Weisman and our team at Coastal Kia! Sam is amazing, his clients love him and we are lucky to have him. We love the comment, "Sam Weisman is great to deal with and I trust his recommendations for service." We apologize for the lack of follow-up from Kelvin and are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your experience. Thank you!

May 02, 2020

Easy to work with when purchasing our Telluride. He was knowledgeable. Like the car, like the dealer, like the salesman. Hope you find the car you want. More

by emc
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Coastal Kia responded

Congratulations on your recent Kia Telluride purchase from our team at Coastal Kia! Welcome to the family! Thank you for the five star review. We love the comment, "he was knowledgeable, like the car, like the dealer, like the salesman." Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything. We are here to help.

May 02, 2020

Dogukan was professional and attentive. He answered all my questions and explained everything completely. The entire experience from beginning to end was a pleasure. I highly recommend this dealership and More

by noele.alderman
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dogukan Imir, Howard Ramsey
May 04, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! It was thoughtful of you to go online, share your experience and mention Dogukan by name. Your amazing review has been shared with Dogukan and our sales management team. We love you found him to be, "professional and attentive." Welcome to the Coastal Kia Family. We look forward to seeing you during your first free service visit at 5000 miles. Please call us if you need anything. We are here to help.

May 01, 2020

Super Service Howard in the service department is grear. Everything taken care of. Goes over and above . Car was sanitized, things checked for wear . Just made expe More

by FRANKFRANCOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
May 04, 2020 -

Coastal Kia responded

We could not agree more.... Howard Ramsey in service is great and we are lucky to have him. Your wonderful review has been shared with Howard and our service team. Thank you so much for the five star service review and gracious comments. We are thrilled to hear you appreciated our safety protocol and found the experience to be "easy as always." Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

May 01, 2020

Timely, efficient, courteous, and professional services that I can always count on. Always feel like a valued customer. Will continue to bring my vehicle in for services. More

by TJ
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Coastal Kia responded

Wonderful! Thank you for the review and gracious comments. It was thoughtful of you to go online and share your recent experience. We love to hear you, "always feel like a valued customer." You are an important part of our Coastal Kia Family and you are appreciated. Thank you for choosing Coastal Kia!

May 01, 2020

Great service I enjoy going to see my service staff they are always good to me they make sure to remind me of the next things that need to be done to my vehicle. More

by RICKYTHORPE196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 01, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia! It was thoughtful of you to rate your recent experience with our team. Your wonderful review has been shared with our entire staff. We love the comment, "I enjoy going to see my service staff they are always good to me... Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

April 30, 2020

Steve Kramer made the process of buying my new car seamless. He was extremely accommodating to my schedule and helped me to make the best decision on my purchase. I will definitely recommend him and C More

by cawolford
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review for Steve Kramer and our sales team at Coastal Kia! It was extremely thoughtful of you to go online, mention Steve, and share your testimonial. We love the comment, "Steve Kramer made the process of buying my new car seamless." Thank you for the high recommendations and gracious comments. Welcome to the family! Please call us if you need anything. We are here to help.

April 30, 2020

Steve went out of his way to make sure I was happy with my purchase. Definitely ask for him. Will buy from them again for sure great dealership. Thank you Steve. More

by Red soul
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Coastal Kia responded

You are very welcome! Thank YOU for the five star sales review and kudos for you Product Specialist Steve Kramer. It was truly thoughtful of you to mention Steve in your review. Your warm comments and gracious feedback have been shared with Steve and our entire team. Welcome to the Coastal Kia family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for choosing Coastal Kia! We hope to see you again soon. Please call us if you need anything. We are here to help.

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