Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

Sort by
October 18, 2023

The service department is great! Everyone is respectful and kind. I am always given updates, and I appreciate that. More

by KATHYWILSON243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review. It was thoughtful of you to go online and rate your recent service experience. Thank you for the high marks for our service consultant Sam Weisman as well. He is truly an ambassador for our customer service culture.

October 17, 2023

The dealership is clean and staff is very friendly and willing to explain everything happening. More

by kaellis236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Coastal Kia responded

Great news! Thank you for taking time to go online and rate your recent experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 16, 2023

Great communications before and during service. Chris worked with our schedule constraints and got the repairs done prior to an upcoming trip. Shuttle service was a lifesaver and the car was spot More

by PATMONTGOMERY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Tumminelli
Oct 16, 2023 -

Coastal Kia responded

Great news! We are thrilled to hear Chris Tumminelli and our service team took great care of you and exceeded your expectations. Thank you for the five star review and gracious comments. We love the feedback including, "great communication before and during service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 16, 2023

Very courteous and professional staff. I felt very welcomed and the snack bar was nice too. More

by Wes319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Coastal Kia responded

Thank you for the five star review and high marks for our Service Consultant Sam Weisman. We are thrilled to hear you were comfortable during your service appointment and able to enjoy our complimentary snack bar. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything.

October 13, 2023

Not well design for Elders or disabled. Some of the young needs to learn better communication and respect.. More

by DEBANDROSIE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Coastal Kia responded

We just tried to reach you via phone. We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

October 13, 2023

Sam Weisman always goes over and above to make sure I am well taken care of. More

by rromero68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate you taking time to rate your recent service experience. Thank you for the high marks and compliments for Sam Weisman. Please call us if you need anything. Thank you

October 12, 2023

Very pleasant experience as always! ! Gary was helpful and professional to a fault! Love it there!! More

by timothygs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the kind words and compliments for our Service Consultant Gary Nelson. Thank you for the high marks and for taking time to share your experience online. Please don't hesitate to reach out if you need anything.

October 12, 2023

Everyone in the service department is very friendly. I appreciate how convenient it is when I drop my vehicle off that you offer free transportation, while my vehicle is being worked on. I was surprise More

by DCARR380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Oct 12, 2023 -

Coastal Kia responded

Thank you for the high marks and compliments for our Service Consultant Chris. We are here to help. Please keep our Service Director John Wigger in the loop if you need anything. He can be reached at 910-408-0100. Thank you for choosing Coastal Kia!

October 11, 2023

Prompt service, great customer service and a very friendly service atmosphere. A very pleasant experience. More

by bcodero
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "prompt service, great customer service and a very friendly service atmosphere." Thank you for taking time to rate your recent service experience. Please call us if you need anything. Thanks again!

October 11, 2023

Great service and customer lounge for waiting, clean bathrooms as well. Friendly staff as well. More

by HONDO.DAVIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Coastal Kia responded

Wonderful news! We truly appreciate the five star service review and gracious comments. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

...
100
...