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Coastal Kia - Service Center

Wilmington, NC

4.8
3,415 Reviews

3,415 Reviews of Coastal Kia - Service Center

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November 07, 2023

Excellent service. I was traveling from far away and needed quick service. The Coastal Kia team was very helpful. More

by JAWALSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Coastal Kia responded

Thank you, so glad we could help. We sincerely appreciate the five star service review and compliments for our service team. It was thoughtful of you to rate our Service Consultant Bob Tomlin with such high marks. We love the feedback including, "excellent service, I was traveling from far away and needed quick service." Thank you for choosing Coastal Kia!

November 05, 2023

Pick up and return was nice benefit. Darren in Service kept me in the loop on things and the dealership came through when Corporate Kia failed me.m More

by JATALLANT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Coastal Kia responded

Thank you for the high marks! We are thrilled to hear you were able to enjoy our complimentary shuttle service. We appreciate the five star review and gracious comments. Thanks again!

November 05, 2023

1st oil change/service for this vehicle. ..turns out 1st service is complimentary! Nice surprise. All went smoothly and Darren took the time to go over all the inspection items and made sur More

by GLSCUTTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for Darren Gokey and the rest of our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 03, 2023

I booked an appointment ahead of time for recalls and other service because I live 45 minutes away and didn’t have a ride. I was extremely overquoted $1300 on the work which costs me only $1700 elsewhere More

by HAWKINSL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Gokey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Coastal Kia responded

Laura, thank you for the review and helpful feedback. We left you a message this afternoon to please return our call. We struggle with the comments stating you were overquoted $1300.00. The complimentary MPI, Multi-Point Inspection suggestions shared with you were in line. We would love to discuss your concerns. Please reach out to our Service Director John Wigger at 910-798-4716. We look forward to your call.

November 03, 2023

Great service the waiting area was very accommodating car wash could have been better clean car dirty wheels overall 9 More

by PERILANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. It was thoughtful of you to go online and rate your recent service experience. Please reach out to our team if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

November 03, 2023

Very Pleasant and friendly service ,explained where refreshments etc. were, update on service and how long it was likely to be, service completed explanation of what had been done, great wash and clean More

by JOHNGMAXIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Coastal Kia responded

You are very welcome. Thank YOU for the gracious comments and high marks. We sincerely appreciate the five star service review. It was thoughtful of you to go online and rate your recent service experience. Thanks again!

November 02, 2023

You guys are top notch! Always pleasant and great to deal with. You take time to explaine everything. More

by CARSONNABOLDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star service review. We love the feedback including, "you guys are top notch!" Our team strives to deliver a truly exceptional experience to every client during every visit. Don't hesitate to reach out if you need us for anything. Thank you for choosing Coastal Kia!

November 02, 2023

Belvine kept us informed of everything we needed to do thank you. Have a good evening. More

by mikeyspencer399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Coastal Kia responded

Thank you for the review and gracious feedback. It was thoughtful of you to go online and rate your service experience. Thank you for choosing Coastal Kia for your automotive service needs.

November 02, 2023

This was the best car experience I have had yet. The salesman Steve Kramer was great. More

by OLIVERTYREE06
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious feedback. We love the comments including, "this was the best car experience I have had yet." We are thrilled to hear our Product Specialist Steve Kramer exceeded your expectations. Congratulations! We are here if you need us.

October 31, 2023

Thoroughly professional and highly personable staff and fast, efficient service! Very clean and well supplied customer waiting room. More

by MCGAHAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "thoroughly professional and highly personable staff." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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