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Coastal Kia - Service Center

Wilmington, NC

4.8
3,475 Reviews

3,475 Reviews of Coastal Kia - Service Center

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March 21, 2023

Customer service was decent and has been better. Gary Nelson must have been having a tough day and was inattentive. Maybe, check his workload was not pleasant at all! More

by gwenpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Coastal Kia responded

Thank you for the review. We are here to help and address your feedback. Unfortunately we were unable to find a "Gwen Paul" or "Paul Gwen" in our system. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Your comments are important to us and we look forward to speaking with you soon. Thank you

March 21, 2023

Wonderful staff and friendly. Only talked to service managers but they were helpful. Thank you More

by EILISPICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 18, 2023

Anytime I call in to make an appointment everyone on the phone is courteous and responsive. When I bring my Kia in to be serviced, I know that the attention to the service provided is top-notch. I purchased More

by AMHANCHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Coastal Kia responded

Thank you for your loyalty and for making the drive to see us. We sincerely appreciate the five star review and gracious feedback. Please call us if you need anything. You are greatly appreciated! Thanks again

March 18, 2023

I have bought two cars from them. The purchase experience is always good, and the service is usually pretty good. More

by Rescuegirl83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Coastal Kia responded

Thank you for the review and feedback. Our Service Manager, Tony Kirshner, just tried to reach you via phone to discuss your service experiences. We are here to help. Please call Tony at 910-408-0100. We look forward to your call. Thank you

March 18, 2023

I’ve been going to Coastal Kia since I got my Kia in 2020. They are always a pleasure to work with and always answers all of my questions! More

by ajgreen818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Coastal Kia responded

Wonderful news! Thank you for the review and gracious feedback. Please call us if you need anything. Thanks again!

March 18, 2023

I guess it's the same at every dealership but I feel the prices for work performed are far too high. More

by MARC1153
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 18, 2023

Excellent service and helpful staff. Had me in and out quickly. Wish they had a branch location closer to my home in Calabash, NC More

by jimrussell44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Nelson, Stephen Bedenbaugh
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March 14, 2023

They did a great job. Let me know how long it will take and they were right More

by bearypookiebear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Mar 15, 2023 -

Coastal Kia responded

Thank you for the five star service review and high marks for our service team members. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything.

March 10, 2023

Coastal Kia seems reliable and is always prompt. Gary is a great Service Advisor yet all advisors are friendly. More

by DEBANDERSON90808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star service review and compliments for our service consultants team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 09, 2023

The first time in service and they did a great job and were very helpful and friendly. More

by tom06harley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
4.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and high marks for our team members. We appreciate the feedback including, "the first time in service and they did a great job." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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