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Coastal Kia - Service Center

Wilmington, NC

4.8
3,479 Reviews

3,479 Reviews of Coastal Kia - Service Center

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April 22, 2022

All staff was welcoming, and always let you know what was happening with the process of your service. Clean waiting area, with snacks and drinks was also a nice gesture. Thank you More

by vrussell09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Apr 25, 2022 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review. Your gracious comments mean the world to us. We are thrilled to hear you were able to enjoy our customer lounge experience. We appreciate such high marks for so many of our service team members too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 20, 2022

Service done on time and car was washed. All items were documented and completed as specified in maintenance contract More

by buxbaummark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Apr 21, 2022 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star service review and gracious comments. We love the feedback including, "service was done on time and car was washed." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 19, 2022

Polite saleman. Great service when I need a check up. All around great place. Thanks. More

by ROGJENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Apr 25, 2022 -

Coastal Kia responded

Thank you for the five star rating and gracious comments. We appreciate the feedback including, "all around great place." We appreciate your business and loyalty as well. Please call us if you need anything. Thank you for choosing Coastal Kia!

April 19, 2022

Sam and his team has always been understanding and always trying to help where ever they are able to!! If they make a wrong they will make it right one way or another l!! More

by trista_mcafee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2022 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and gracious comments. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. We sincerely appreciate the awesome review. Thank you for trusting Sam and our Coastal Kia service team. Please call us if you need anything. Thanks again!

April 18, 2022

Very friendly customer service and proficient service department. I would recommend Coastal Kia to anyone. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2022 -

Coastal Kia responded

Thank you Lisa! We sincerely appreciate the five star service review and gracious comments. It was thoughtful of you to rate John Wigger with such high marks. Thank you for the high recommendations too. Please call us if you need anything. Thanks again!

April 18, 2022

Bob took me in fast, checked out the problem and fixed it. Put me back on the road immediately. Great service as always More

by MMARTORELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2022 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "Bob put me back on the road immediately. Great service as always." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

April 15, 2022

The reason I bought my second Kia from Coastal wasn’t so much the car as it was the Service Dept. Bob, and the rest always take care of things fast and efficiently. More

by MMARTORELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Apr 16, 2022 -

Coastal Kia responded

Thank you! We appreciate your loyalty to our service department. Thank you for the five star rating too. Please call us if you need anything.

April 14, 2022

Excellent service center. Friendly, knowledgeable and are constantly keeping people informed of their cars progress. Free car wash with service as well. More

by Cristo1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Apr 18, 2022 -

Coastal Kia responded

Thank you so much for the five star service review. We appreciate you taking time to go online and rate your recent experience. We love the feedback including, "friendly, knowledgeable and are constantly keeping people informed of their cars progress." We are thrilled to hear you were able to enjoy our complimentary car wash program too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 09, 2022

Can’t say enough about how amazing the service department is. Excellent work in an amazingly short amount of time. More

by JKFISHMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. We sincerely appreciate your trust. We love the feedback including, "can't say enough about how amazing the service department is." Please call us if you need anything. Thanks again!

April 08, 2022

They greeted me as soon as I pulled up and made sure I was comfortable in the waiting area More

by SJ5407
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Apr 11, 2022 -

Coastal Kia responded

Thank you! We appreciate the review and gracious feedback. It was kind of you to rate your experience with Howard Ramsey in our service department. Thank you for choosing Coastal Kia!

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