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Coastal Kia - Service Center
Wilmington, NC
3,408 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,408 Reviews of Coastal Kia - Service Center
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May 31, 2024
I had a vehicle recall scheduled to be done. I scheduled the appointment a week in advance. I live in Southport, so when I arrived, I was pleased that my vehicle was the only one in the servic I scheduled the appointment a week in advance. I live in Southport, so when I arrived, I was pleased that my vehicle was the only one in the service area, thinking I could beat the work traffic out of Wilmington. I went to the customer waiting area at 12:45. At 1:15, Sam Weisman came to the waiting area and told me they didn't have the right part. You would think that would have been checked when I made the appointment. Not only did I waste gas, but had a half day of travel. Now I'm waiting for a call to reschedule and more time and gas wasted. More
by JRSPBS23
Verified CustomerEmployees Worked With
May 31, 2024
Coastal Kia is an awesome dealership. Very helpful and knowledgeable staff and workers.Excellent service. Very helpful and knowledgeable staff and workers.Excellent service. More
by BEARBEARSGMA
May 31, 2024
Pleasant waiting area. Well equipped with complimentary snacks, beverages. Receptionist pleasant. Gary? Took time to come outside to tell me car ready. Well equipped with complimentary snacks, beverages. Receptionist pleasant. Gary? Took time to come outside to tell me car ready. More
by annjschirripa
Employees Worked With
May 30, 2024
The customer service was great and everyone was super helpful and nice and great and awesome helpful and nice and great and awesome More
by SHANEPURGASON.98
May 30, 2024
Bob and the rest always gives top shelf service! Main reason I own 4 Kias over the last 9 years. Main reason I own 4 Kias over the last 9 years. More
by MMARTORELLI
Employees Worked With
May 28, 2024
Great service done as promised. Nice lobby/waiting area and they always offer transportation if required. Nice lobby/waiting area and they always offer transportation if required. More
by AJOB223
May 27, 2024
Very respectful and helpful. They are attentive to your needs and they explain everything to you about your car repairs. They are attentive to your needs and they explain everything to you about your car repairs. More
by queenmillie33
May 27, 2024
Very professional and helpful employees. Did a very efficient job on my car! Love being able to do other things in Wilmington while I wait. Did a very efficient job on my car! Love being able to do other things in Wilmington while I wait. More
by double-ace
Employees Worked With
May 27, 2024
Our engine went out in our Sorento and they had us reassured they were going to take good care of us and thwy did and got ua back on the road in no time. Great, kind and proffessional all the way!!! reassured they were going to take good care of us and thwy did and got ua back on the road in no time. Great, kind and proffessional all the way!!! - Tim Martino More
by TIM.F.MARTINO
Employees Worked With
May 26, 2024
Very welcoming, friendly and professional. Facility is spotless. Comfortable waiting area with ample beverages and snacks. Phone, tablet and laptop charging available. Service desks and rep Facility is spotless. Comfortable waiting area with ample beverages and snacks. Phone, tablet and laptop charging available. Service desks and reps do a great job. Excellent teamwork throughout. More
by wjleahey
