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Coastal Kia - Service Center

Wilmington, NC

4.8
3,415 Reviews

3,415 Reviews of Coastal Kia - Service Center

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November 17, 2023

The experience was fine but it took longer than expected. I was there 2 1/2 hours for a 1 hour job. More

by DWLINDERMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Coastal Kia responded

Thank you for you patience. We sincerely apologize for the wait time. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 17, 2023

The service department and staff at Coastal Kia are top notch. They are always informative on what service is needed and keeping you up to date on how long servicing the vehicle will take. More

by JNSPLACE02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia for your automotive service needs. Thanks again!

November 15, 2023

Great service, always listen to your problems or concerns. Easy to deal with and make appointments. More

by DRAGON466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Bob Tomlin. We sincerely appreciate the gracious comments. Thank you for choosing Coastal Kia for your automotive service needs.

November 15, 2023

Sam Weisman took excellent care of me and my Telluride. He did his homework on getting me the information I needed to decided which set of tires to purchase. More

by PATMCDONALD.NC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

November 13, 2023

Coastal kia has done a fantastic job at taking care of both me and my family throughout the years. Their vehicle service department is top notch, Gary always checks me in and makes sure my car is maintain More

by HEATHER SKIPPER CRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heber! You're fantastic!
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Nov 13, 2023 -

Coastal Kia responded

Great news! Thank you for the gracious comments and high marks. It was thoughtful of you to go online and share your recent purchase experience. We truly appreciate your loyalty to our team. Please call us if you need anything. Thanks again!

November 12, 2023

Friendly and knowledgeable staff. Bob worked with the extended warranty company, and was able to determine that all work would be covered. Got the car back when told we would. More

by JOENAN1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Coastal Kia responded

Fantastic news! Bob Tomlin is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. We love the feedback including, "friendly and knowledgeable staff." We sincerely appreciate the five star review and gracious feedback. Thank you for choosing Coastal Kia!

November 12, 2023

Everyone is friendly, courtesy and friendly atmosphere. Awesome customer service area. Thank you for everything. More

by RICARDOMER53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Coastal Kia responded

You are very welcome. Thank YOU for the five star review and compliments for our staff and facility. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to give our Service Consultant Bob Tomlin such high marks. Thanks again for choosing Coastal Kia!

November 12, 2023

The staff are always very professional and courteous and I am very satisfied with my experience More

by GMSHELTER0619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Coastal Kia responded

Thank you! We are thrilled to hear our service team exceeded your expectations! Thank you for the five star service review and gracious feedback. We are here if you need us. Thanks again!

November 10, 2023

Very friendly, wonderful service. They did exactly what needed to be done with my vehicle. Kept me informed all the way through. Didn’t have me wait long. Sam took the time to explain More

by bills428451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Coastal Kia responded

Great news. Thank you! We appreciate the five star review and compliments for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. Thank you for choosing Coastal Kia for your automotive service needs.

November 08, 2023

they went over and beyond, very satisfied! thank you a a a a a a More

by JNEWMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review. We love the feedback including, "they went over and beyond, very satisfied." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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