Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

Sort by
October 27, 2023

I had a great experience getting my Kia service and repairs done this week. Sam was very pleasant to deal with and took control of the situation. More

by BHAYES2481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Coastal Kia responded

Great news! We appreciate the high marks and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again. We are here if you need us.

October 25, 2023

Incredibly caring and efficient staff , this is my first experience with a Kia and I’m smitten! More

by ZOEMESSINA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

ZOEMESSINA88 responded

Love the entire service staff at this dealership, so helpful and communicative and professional. This is my first experience with Kia and it is a great one!

October 25, 2023

Arrived for updates/software recall. Wait time was little over an hour total. Friendly and polite staff. More

by miholcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

October 23, 2023

Sam does an amazing job. He's the best service consultant at Coastal Kia. Thanks! More

by Mrs. Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Coastal Kia responded

Thank you Mrs. Adams for mentioning our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. We appreciate the five star rating and gracious feedback. Thank you for choosing Coastal Kia!

October 23, 2023

Everyone was SUPER friendly and helpful. The dealership is beautiful, the waiting area for service is so comfortable and filled with snacks and drinks .Thank you! More

by COSTLGIRL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Coastal Kia responded

You are very welcome. Thank YOU for the five star service rating and gracious comments. We are thrilled to hear you were comfortable during your service wait. We love hearing you were able to enjoy our complimentary lounge experience. Please call us if you need anything. Thanks again!

October 23, 2023

Timely and professional. Staff was good and wait was fine. And they washed the exterior. More

by MIKE.CUNNINGHAM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our team! We love the feedback including, "timely and professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 22, 2023

I had an appointment with Bob to fix some recalls on my car as well as address a concern I had about my fuel tank. He was very helpful and kind about making sure everything I needed checked or fixed was go More

by RACHAELEVANS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

October 21, 2023

Routine maintenance for a 2023 Niro. Easy to work with the service department, they picked up the car on time and returned it upon completion. There was an issue with the modem in the ca More

by JATALLANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. Please contact our Service Director John Wigger at 910-408-0100 with any concerns. Thanks again!

October 19, 2023

Prompt professional service. Pleasant staff, handy shuttle and clean comfortable waiting area if you decide to wait. More

by STACY.M.ELDRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our staff and facility. We love the feedback including, "pleasant staff, handy shuttle and clean comfortable waiting area." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 18, 2023

Great l, gentlemen helped me. Very professional and in a timely manner. This is why I love Kia More

by K.L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not too sure what his name was i believe it was bob front desk for services
Oct 19, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We appreciate the feedback and love to hear that you "love your Kia." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

...
99
...