Colonial Volkswagen of Medford

It was very easy to make appointment. Staff was kind and knowledgeable, oil change service was quick ( just about an hour) Staff was kind and knowledgeable, oil change service was quick ( just about an hour) More

Very convenient, and friendly. Easy to book appointments for routine maintenance and repairs. I would highly recommend. Easy to book appointments for routine maintenance and repairs. I would highly recommend. More

I’ve had an excellent experience with Colonial Volkswagen of Medford! Ray was a huge help throughout the process of purchasing my Tiguan and went above and beyond to make everything smooth and stress-free. T of Medford! Ray was a huge help throughout the process of purchasing my Tiguan and went above and beyond to make everything smooth and stress-free. The salesperson and finance manager were also great to work with, making the entire buying experience straightforward and enjoyable. The whole team was professional, knowledgeable, and welcoming. I continue to bring my Tiguan here for service because of the great experience I had and the trust I have in the dealership. I highly recommend Colonial Volkswagen of Medford to anyone looking to buy a car or for reliable service. Great team all around! More

Horrible experience, and the General Manager Ray Lima is a real piece of work with ZERO customer skills. They told my wife they would take her truck in trade then after she spent hours vested in the deal, b a real piece of work with ZERO customer skills. They told my wife they would take her truck in trade then after she spent hours vested in the deal, backed out. She wanted a specific color vehicle and this was the only dealer within 100 miles to have one available but was not on the lot. She test drove the same model but different color and loved the way it drove so she proceeded with the deal. Three days later her car arrived and I picked the car up for her. The next day when she drove it to work she noticed it drove nothing like the original one she test drove and brought it straight back to the dealer. The lead tech went on a test drive with her with the original one she test drove and her new vehicle. The tech admitted they drove completely different and verified they where the same exact build. He lubed the suspension, checked a bunch of things, and they both test drove the vehicles again with the same results. Her new vehicle drove much stiffer..............she was not happy. Now for the best part. The Tech brings her to Ray Lima office as he's dumbfounded by how her new vehicle drives completely different from the one she test drove. She notices Ray and states "Oh you're the one that said you where going to take my truck and then backed out". Mr. Lima lost his marbles with my wife basically saying she was calling him a liar telling her he didn't need to lie to people to sell cars. He then basically told her to get out of his office. Not a way to treat someone that just bought a $50k car from you and immediately had issues. Everyone beside the general manager Ray Lima was a pleasure to work with. Do better Mr. Lima. More

Great service , great sales, very pleased with this dealership , will always go back to them dealership , will always go back to them More

I took my car in for a scheduled oil change, and the whole experience was incredibly convenient. There’s a dedicated area where you can pull right in for service, so there’s no hassle trying to figure o whole experience was incredibly convenient. There’s a dedicated area where you can pull right in for service, so there’s no hassle trying to figure out where to park or where you’re supposed to go. The team was knowledgeable, friendly, and helpful. They also have a nice waiting area with coffee, tea, and water, which made the wait comfortable. Overall, the process was quick, easy, and stress-free. I’d definitely recommend them! More

Helpful, fast and efficient service. Frank went above and beyond to make this an excellent experience. Highly recommended! Frank went above and beyond to make this an excellent experience. Highly recommended! More

Excellent experience coming in with a disaster, Kevin really took the leadership role and provided a comfortable, transparent and creative solutions for my lease. He asked about Costco, made sure I was really took the leadership role and provided a comfortable, transparent and creative solutions for my lease. He asked about Costco, made sure I was aware of all of the warranty plans, and represented the Dealership with professionalism and deep knowledge. My experience with the former dealership was a 180 from this. Everyone who is thinking about Volkswagen should only go to Colonial. Everyone I worked with was top notch. Thank you!! More

Great service , very nice and accommodating person at the front desk . Took care of the car . All went great . Thank you ! front desk . Took care of the car . All went great . Thank you ! More

Very disappointed with the service. Lack of knowledge on the technician end. Ever time I took the car to the shop had to go back and as to fix it again. Never got the car fixed like it Lack of knowledge on the technician end. Ever time I took the car to the shop had to go back and as to fix it again. Never got the car fixed like it should be. Videos recorded were indicated that all is good with the car to go back and be told that there is something new to be fixed. Thousandth of dollars thrown out for the car that is still not fixed. I lost all respect and trust in the service department. They cannot be trusted and it’s a shame More