Colonial Volkswagen of Medford

This is the fourth car I have leased from Colonial VW and their customer care and service continues to be exceptional, from the in-person and online sales staff to the service department. I just picked up their customer care and service continues to be exceptional, from the in-person and online sales staff to the service department. I just picked up my new 2026 Tiguan and couldn't be happier with it. While everyone at Colonial VW have always been most helpful, I want to acknowledge two staff members who were really great this time around. Kristine Marino was wonderful in ensuring the lease inspection was taken care of (as I was not able to be there). I was concerned that there would be a problem with my absence, but Kristine did everything and kept me up to date on the process. Without her help, I would have had to wait a week before getting my new car. When I got my new Tiguan, I wouldn't have gotten out of the dealership driveway without the help of Steven Tkacyk. There were so many differences between this Tiguan and the older model, I could never have figured it out without Steve. He spent over an hour showing me every screen and button (so many changes from my last Tiguan!). Here's what made Steve so special - he was exceptionally patient no matter how many times I asked him to repeat something. I have never experienced such kindness and patience in the after sale part of getting a new car. Thank you to Steve and Kristine for your exceptional kindness and help in getting me into my new Tiguan (and literally getting me out of your driveway!). More

This is the fourth car I have leased from Colonial VW and their customer care and service continues to be exceptional, from the in-person and online sales staff to the service department. I just picked up their customer care and service continues to be exceptional, from the in-person and online sales staff to the service department. I just picked up my new 2026 Tiguan and couldn't be happier with it. While everyone at Colonial VW have always been most helpful, I want to acknowledge two staff members who were really great this time around. Kristine Marino was wonderful in ensuring the lease inspection was taken care of (as I was not able to be there). I was concerned that there would be a problem with my absence, but Kristine did everything and kept me up to date on the process. Without her help, I would have had to wait a week before getting my new car. When I got my new Tiguan, I wouldn't have gotten out of the dealership driveway without the help of Steven Tkacyk. There were so many differences between this Tiguan and the older model, I could never have figured it out without Steve. He spent over an hour showing me every screen and button (so many changes from my last Tiguan!). Here's what made Steve so special - he was exceptionally patient no matter how many times I asked him to repeat something. I have never experienced such kindness and patience in the after sale part of getting a new car. Thank you to Steve and Kristine for your exceptional kindness and help in getting me into my new Tiguan (and literally getting me out of your driveway!). More

Great experience leasing my new car with David! He and everyone I dealt with were friendly, professional, and incredibly helpful throughout the process. Everything was smooth, easy, and stress-free He and everyone I dealt with were friendly, professional, and incredibly helpful throughout the process. Everything was smooth, easy, and stress-free — probably the best car-buying experience I’ve ever had. Highly recommend David and team at Colonial VW! More

My Taos had a recall. They were very quick with that work, and I asked them to check the oil because we were not due for an oil change and we were getting the ready for an They were very quick with that work, and I asked them to check the oil because we were not due for an oil change and we were getting the ready for an oil change message. They took care of that, and they topped it off as well. More

Frank was incredibly clear and communicative through significant repairs to our car. He went above and beyond to provide incredible customer service. He helped us understand the urgency and work with us significant repairs to our car. He went above and beyond to provide incredible customer service. He helped us understand the urgency and work with us to find a solution so we could feel confident in our car again. More

Excellent service with detailed and transparent communication on the status of my vehicle and plans, with costs, to make recommended repairs and servicing. communication on the status of my vehicle and plans, with costs, to make recommended repairs and servicing. More

A very professional dealership and group. A place to go that I have never had a problem or negative experience with. There’s a new management team of Kevin and Ray. They make everything very A place to go that I have never had a problem or negative experience with. There’s a new management team of Kevin and Ray. They make everything very simple and transparent, which is what astute consumers are vying for. Paul Laz, Steve Warren, Greg Cohen and David Jarvis are some of the best sales advisors in the car business that you want to help you if you need a car, especially a “V-Dub!” More

Kind and attentive staff - they had me out of there quickly and they explained everything clearly quickly and they explained everything clearly More

The service has always been exceptional. . . from the time we drop off our car to pickup - very friendly and professional. . . from the time we drop off our car to pickup - very friendly and professional. More

Steve Warren was great to work with. Made the process easy and was very easy to work with. Made the process easy and was very easy to work with. More