Colonial Volkswagen of Medford

The team at vw medford has repeatedly stepped up and help us with our new car purchase. From the start with greg in sale, thought dan in service, every step they have gone above and beyond. Would recommend us with our new car purchase. From the start with greg in sale, thought dan in service, every step they have gone above and beyond. Would recommend every time. More

David Jarvis was my salesman and he was wicked helpful in my first time buying a new car! He found a CPO car that would 100% fit me and loved it. He made the process extremely smooth and was super nice! my first time buying a new car! He found a CPO car that would 100% fit me and loved it. He made the process extremely smooth and was super nice! More

I want to thanks Mr DaSilva for his professionalism and honesty. From the first moment he was there to assist me and look closely my problem with the rest of the team. Highly recommended! honesty. From the first moment he was there to assist me and look closely my problem with the rest of the team. Highly recommended! More

Dealer was responsive and smooth in working to evaluate and implement solutions for a few warranty issues I had on my car. The only negatives I have are regarding VW corporate and a lack of a way to file/r and implement solutions for a few warranty issues I had on my car. The only negatives I have are regarding VW corporate and a lack of a way to file/report bugs or issues with camera and infotainment software. More

I called twice the day after I dropped off my car. Left voicemail with callback number. On third attempt at 3:30 pm, answered after 15 minutes on hold telling me my car was ready for pickup after 9:30 Left voicemail with callback number. On third attempt at 3:30 pm, answered after 15 minutes on hold telling me my car was ready for pickup after 9:30am completion. I was told my car needed additional work but they would need to keep till Monday. Would have considered if they called earlier on Saturday. When I checked out the wrong total was highlighted on the receipt. Both times I called to schedule and pick up and then at checkout the receptionist was not friendly. Considering car work is same everywhere and it's the customer service that makes a difference, I will not be returning despite the connivence of being 5 minutes away from my house. More

I really liked the customer service; it was friendly and was completed within the expected timeframe. was completed within the expected timeframe. More

Volkswagen of Medford is the best. I was late for my appointment due to traffic and the service team took me in and got me out no problem! I was late for my appointment due to traffic and the service team took me in and got me out no problem! More

The most unpleasant car buying experience on the planet. These people are a total disgrace to the Volkswagon platform , A total waste of time and money. DO NOT waste your time. These people are a total disgrace to the Volkswagon platform , A total waste of time and money. DO NOT waste your time. More

Both the woman who took my initial call with service questions and then the service advisor with whom I communicated during the day of repair were excellent. Friendly with clear, direct communication. questions and then the service advisor with whom I communicated during the day of repair were excellent. Friendly with clear, direct communication. More

Excellent service, I do recommend the Volonial Volkswagen in Medford! No regrets at all! Thanks everyone who works there. in Medford! No regrets at all! Thanks everyone who works there. More