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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,718 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,718 reviews

April 17, 2026

Quick oil change, checked and replaced cabin filter but cut me a break and didn't replace engine filter. Military discount, thanks! More

by aneff104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Colonial West Chevrolet of Fitchburg responded

We appreciate the 5-star rating. Pamela and our team are glad the oil change and cabin filter replacement were speedy and that we could extend the military courtesy on the engine filter. Thank you for your service, and we look forward to supporting your Chevrolet Malibu again. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

April 17, 2026

Maynor in sales was amazing and made sure I got what I needed. Shelley in service made sure that I got everything I needed when my car needed an update! Thank you! More

by Nmadore0418
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Colonial West Chevrolet of Fitchburg responded

Appreciate you letting us know about your experience! I’m glad to hear that Maynor in sales and Shelley in service provided you with exceptional service at Colonial West Chevrolet of Fitchburg. We strive to ensure customers have everything they need, and I appreciate you taking the time to share your experience. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 16, 2026

Ivan was great to work with. Very knowledgeable! Helped me find the truck I was looking for. More

by mjensen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing this feedback. We’re glad Ivan’s expertise guided you to the Chevrolet truck that met your needs. Please let us know if we can help with anything else. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

Apr 16, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I’m thrilled to hear that Ivan provided you with knowledgeable assistance in finding the truck you were looking for. Your satisfaction is our top priority at Colonial West Chevrolet of Fitchburg. We hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 16, 2026

I have had a great experience buying my Jeep they are friendly. And the repair shop repaired my Jeep in a timely manner. I would highly recommend them. More

by Faith Dufresne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Dodd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hasan Zahid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Misner
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Apr 16, 2026 -

Colonial West Chevrolet of Fitchburg responded

We’re thrilled that our sales team made your used Jeep Grand Cherokee purchase friendly and that our service department handled your repairs promptly. Thank you for recommending us. Enjoy every mile in your Jeep! Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

April 15, 2026

I was very happy with my recent service appointment. I experienced timely service, friendly staff, and a clean waiting area. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Pam! I’m thrilled to hear that you had a positive experience during your service appointment at Colonial West Chevrolet of Fitchburg. We take pride in providing timely service and maintaining a clean environment for our customers. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 15, 2026

Colonial West was so easy to deal with for service. My appointment was scheduled very quickly & the repair was done in just a few hours. Fantastic first experience! I highly recommend Colonial West! More

by Tammy L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2026 -

Colonial West Chevrolet of Fitchburg responded

It’s fantastic to hear your first service visit went so smoothly and that we could schedule your Chevrolet Malibu appointment quickly and complete the repair in just a few hours. We appreciate your recommendation and look forward to assisting you with future maintenance needs. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

Apr 15, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Tammy, for your fantastic review! I’m thrilled to hear that your service experience at Colonial West Chevrolet of Fitchburg was so smooth and efficient. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 13, 2026

Great customer service, knowledgeable and listen to customers is why I like this dealership. Thank you More

by SLN22868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2026 -

Colonial West Chevrolet of Fitchburg responded

It’s wonderful to hear our team’s attentiveness and expertise made your Chevrolet Equinox service positive. Thank you for your kind words. We look forward to welcoming you back. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

April 11, 2026

John lane and Rob were awesome to deal with, no sales pressure an Rob had thorough knowledge of the truck and all its infotainment features, I would definitely use colonial west again for any purchase More

by sydlowskidesign
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Dodd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing this great news. It’s wonderful that John made your Chevrolet Tahoe purchase pressure-free and walked you through all the infotainment features. We look forward to helping you again on your next visit. Enjoy your new Tahoe! Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

April 11, 2026

Between Jeff and Rob at colonial I couldn’t be where I am vehicle wise with out them thanks for the great experience and excellent team More

by 508outdoors1417
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Dodd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I’m thrilled to hear that Jeff and Rob made your experience at Colonial West Chevrolet of Fitchburg so positive. I truly appreciate your kind words about our team and am glad you are happy with your vehicle. Looking forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 10, 2026

Work fast, efficient, great staff, very detailed. Straight to the point when doing paperwork. Worth the wait More

by Feartheliving92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for noting how fast and efficient our team was. We’re glad our staff provided clear, detailed paperwork and made the wait worthwhile. Enjoy your Jeep. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

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