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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,505 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,505 reviews

September 19, 2024

Great service as usual! Pam was great scheduling my oil change and tire rotation. Jackie had my car serviced quickly and on my way. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic review! I'm so glad to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. It’s wonderful to know that Pam made scheduling your oil change and tire rotation easy, and that Jackie got your car serviced quickly. I appreciate your kind words and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 18, 2024

Broke down on my way to work. Called Colonial West and Pam was pleasant directing me to Jackie who towed my car. They replaced my battery and had me on the road in under an hour. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Linda! We’re thrilled to hear that Pam and Jackie were able to assist you promptly with your battery replacement. At Colonial West Chevrolet of Fitchburg, we strive to provide fast and friendly service. We appreciate your feedback and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 14, 2024

Vincent worked hard on a somewhat difficult deal. My wife is happy with her new car. More

by raymondbutler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Raymond! We’re thrilled to hear that your wife is happy with her new car. Vincent will be glad to know his hard work made a difference. We appreciate your support and look forward to seeing you at Colonial West Chevrolet of Fitchburg again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 13, 2024

Coby and the staff at colonial listen to my needs and wants and got me into the perfect truck and payment for me to afford. I felt that I was buying a vehicle not being sold one. More

by robert_gariepy123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Colonial West Chevrolet of Fitchburg responded

I truly appreciate your kind words about your experience at Colonial West Chevrolet of Fitchburg. It's wonderful to hear that you found the perfect truck and felt that our team listened to your needs. I always strive to make the car buying experience enjoyable. I look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 13, 2024

Coby was great to work with in getting the truck I was looking for and not trying to over sell me. More

by Dreardon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! I'm thrilled to hear that Coby provided you with a fantastic experience at Colonial West Chevrolet of Fitchburg. Our goal is to help our customers find exactly what they're looking for without any pressure. I appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 03, 2024

Coby was very professional and understood what I was looking for. He was willing to work with me to get my monthly payment. I would highly recommend Coby and Colonial West to anyone looking for a new or More

by RPEZZEE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Coby provided you with such professional service and was able to assist you with your monthly payment. Your recommendation means a lot to me at Colonial West Chevrolet of Fitchburg. I appreciate your kind words and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 30, 2024

Service inspection, and maintenance. professional service and comforting waiting room. Everyone is friendly and accommodating More

by Benpa71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with the service inspection and maintenance at Colonial West Chevrolet of Fitchburg. Our team is dedicated to providing professional service, and we're glad you found our waiting room comfortable. We appreciate your kind words about our staff being friendly and accommodating. We look forward to seeing you again for your future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 30, 2024

It was an easy experience and they worked hard for me. I have had great experiences over the years More

by mgrimson42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had an easy experience with us at Colonial West Chevrolet of Fitchburg and that we've consistently met your expectations over the years. Your satisfaction is what we strive for! We look forward to serving you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 30, 2024

Copy was knowledgeable and helpful with finding the right vehicle for me. Polite, personal, professional and knowledgeable. At no time was he pushy. Very helpful. Thank you Coby More

by mikepierce464
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Dodd
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Sep 02, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Mike, for your wonderful review! We're thrilled to hear that Coby was able to assist you in finding the right vehicle while providing a polite and professional experience. At Colonial West Chevrolet of Fitchburg, we strive to create a pressure-free environment for our customers. We appreciate your kind words and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 27, 2024

The whole Colonial team is awesome! ! I was helped by Tania,Sean and Carlos. The whole process was smooth, everyone was very helpful and super nice. I am from New York so I figured that More

by crispy116
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that your experience with Tania, Sean, and Carlos at Colonial West Chevrolet of Fitchburg was so positive. It's great to know that we could make your vehicle purchase from New York a smooth and enjoyable process. I appreciate your recommendation and look forward to serving you and others in the future. Don't hesitate to visit us again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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