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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,465 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,465 reviews
March 27, 2024
I have never bought a car before, I thought a car sales team would be predatory or misleading (in the business sense) the sales team worked hard to get me an increasingly better finance rate without me hav team would be predatory or misleading (in the business sense) the sales team worked hard to get me an increasingly better finance rate without me having to pressure them. It was very easy to do and i appreciate the effort and transparency! More
by Myto
March 26, 2024
Edison was great i called him and told him what the problem with my vehicle was and he had me scheduled for service right away, they gave me a loner vehicle while mine was being serviced and i had my c problem with my vehicle was and he had me scheduled for service right away, they gave me a loner vehicle while mine was being serviced and i had my car back within one day. Great service as usual. More
by TEDDYBURKE
March 07, 2024
Bought a 63000$ truck and discovered damage to the body that was not disclosed to me and should be obvious to the dealer. I discovered it a week after I took possession of the vehicle and there response wa that was not disclosed to me and should be obvious to the dealer. I discovered it a week after I took possession of the vehicle and there response was we can't help you. That about sums up what you can expect from colonial west Chevrolet. Sad commentary. Buyer beware. More
by jimbmitchell
Employees Worked With
March 06, 2024
Vincent was excellent. Made the process very smooth. He was a pleasure to work with and went above and beyond for us! Made the process very smooth. He was a pleasure to work with and went above and beyond for us! More
by Dawn
Employees Worked With
February 29, 2024
As soon as I walked in through those doors I got all the help I needed , everyone was friendly, helpful ,especially Vinnie. Best experience I’ve had. help I needed , everyone was friendly, helpful ,especially Vinnie. Best experience I’ve had. More
by Jassira_molina95
Employees Worked With
February 29, 2024
My daughter’s vehicle needed brakes before a trip. I called Colonial and Tania was great scheduling an appointment for the next day. Jackie took her car in immediately and her brakes were fixed at a r I called Colonial and Tania was great scheduling an appointment for the next day. Jackie took her car in immediately and her brakes were fixed at a reasonable cost. Great service as always! More
by BruinsFan15
February 29, 2024
Always a Pleasure doing Business at Colonial, They have a very Professional and Caring Staff, We are always treated like family, that is a big reason we have done so much business over the years, Thanks to J very Professional and Caring Staff, We are always treated like family, that is a big reason we have done so much business over the years, Thanks to Jeff, Geno, Carlos, Ivan, Tania & Tina for all your help it's appreciated, talk soon More
by don
Employees Worked With
Other Employees :
Tina
February 28, 2024
I wrote a review earlier today. The experience was fine, service excellent, and the work was completed. The experience was fine, service excellent, and the work was completed. More
by TOMABOYER
Employees Worked With
Other Employees :
The driver. I didn't catch his name.
February 27, 2024
Always so helpful and informative, will go the extra mile for you to make sure you are happy, with a smile on her face! for you to make sure you are happy, with a smile on her face! More
by Cbouchard
Employees Worked With
February 23, 2024
The team is very helpful and responsive. This is where I go for all my service needs! This is where I go for all my service needs! More
by baudet88
