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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,234 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,234 reviews
January 21, 2022
Perfect dealership ! 5 gold stars all the way around ! John Lane did a fabulous job ! Shelley Dupre was very nice Customer service is the best ! I recommend this dealership !! Thank you C ! John Lane did a fabulous job ! Shelley Dupre was very nice Customer service is the best ! I recommend this dealership !! Thank you Colonial West Chevrolet Jeff has a great team More
by Gdiv39002
Helpful January 20, 2022
Colonial West Chevrolet is the gold standard in competent automobile/truck service. They are always attentive and caring, and they always get the job done correctly and for very reasonable cost. Edison and a automobile/truck service. They are always attentive and caring, and they always get the job done correctly and for very reasonable cost. Edison and all the service folks there are eager to help with ANY problem. And Jeff Chandler, the General Manager, is hands-on and more importantly LISTENS and responds and takes ACTION. I don't hesitate to bring my new truck there for service/maintenance or my wife's SUV there for maintenance and repairs. More
by tmarini
Employees Worked With
Other Employees :
Jeff Chandler, Shelley Dupre
January 19, 2022
I love this dealership they helped me get into a new car and calmed me when I was worried about the old car. I would recommend this dealership to anyone who asked. and calmed me when I was worried about the old car. I would recommend this dealership to anyone who asked. More
by Mammyara
January 18, 2022
Shelli Dupre called me about my concern with my 2008 avalanche,, very polite , showed interest with my problem ,,missed my first tentative appt,, she called that afternoon to make sure everything was OK avalanche,, very polite , showed interest with my problem ,,missed my first tentative appt,, she called that afternoon to make sure everything was OK Asked about next morning ,, I made that appointment,, service manager went out to my pickup and figured problem out . Shelli made a follow up call to check on pickup ,,,, thank you very much ,,, She is professional at her job More
by Rclark985
Employees Worked With
Service manager, Shelley Dupre
January 18, 2022
Shelley in the customer care dept. is awesome! Typically, I don’t like to engage in conversation about Add-ons to my car or be bothered by extra packages but Shelley appropriately and kindly approached me in I don’t like to engage in conversation about Add-ons to my car or be bothered by extra packages but Shelley appropriately and kindly approached me in the waiting room while my car was in for service to explain to me that I had “Onstar” enabled in my car and the different features that it has and how I might as well take advantage of the 30 day trial. She was very detailed as she explained to me what exactly it was, and the different ways I could use it and just how helpful it can be in different situations! Even in the freezing cold she came outside and showed me in my own car how to enable it to make sure it was done properly! Besides that, my car was serviced in less than an hour and both the man who checked me in and the woman who cashed me out we’re both also great and kind! Five out of five stars ! More
by caseybreen28
January 18, 2022
They are all pleasant to talk to .The atmosphere is wonderful.all of then are also friendly and sincere.Very very helpful wonderful.all of then are also friendly and sincere.Very very helpful More
by gfabrizio3
Employees Worked With
Other Employees :
Rafael Pereira, Shelley Dupre
January 14, 2022
Buying a car at Colonial West was an exceptional experience. Everyone I dealt with was not only professional and efficient but quite friendly. Advise is welcome when there's an absence of pressure! experience. Everyone I dealt with was not only professional and efficient but quite friendly. Advise is welcome when there's an absence of pressure! They managed to secure a loan at a great rate although I was pretty sure I was going to be gouged if I was even capable of getting one! Kudos Colonial and Thank You! More
by drip
Employees Worked With
Bill McMahon, Shelley Dupre
January 12, 2022
Chevy Colonial Fitchburg have the best manager! While my truck was in service, accidentally the broke my wheel lock key, The manager was prompt to solve that, ordering a new set ok locks and key. The guy truck was in service, accidentally the broke my wheel lock key, The manager was prompt to solve that, ordering a new set ok locks and key. The guy at the front desk at service department is awesome, very helpful and nice to people! More
by rodsr82
Employees Worked With
December 19, 2021
Great service !! Reminders are helpful ! Shelley has Great service !! Reminders are helpful ! Shelley has been very kind and helpful ! I recommend this dealership to all looking !! Great service !! Reminders are helpful ! Shelley has been very kind and helpful ! I recommend this dealership to all looking !! More
by Smithd
Employees Worked With
Shelley Dupre
December 18, 2021
The purchase of my Traverse was easy. When I found my new car on line it was in transit, so as soon as it arrived at the dealership they called to setup the best time for me to pick it up. car on line it was in transit, so as soon as it arrived at the dealership they called to setup the best time for me to pick it up. More
by Midgetgirl
Employees Worked With
Rafael Pereira
