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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,501 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
August 30, 2022
From my thirty years in the automotive parts business my message to individual shops is service is 85% of the job. The shop can control the 15% inside the shop but without service you have no need for bays message to individual shops is service is 85% of the job. The shop can control the 15% inside the shop but without service you have no need for bays or technicians. I followed John Lane with my car sales and now I will do the same for service. Service needs to remember a great public speaker and salesman, Zig Ziglar, You are best to explain cost once rather than to apologize for proce forever. Keep your game on Colonial. More
by Jrcolton3
Employees Worked With
Other Employees :
Shelley Dupre
August 30, 2022
Have always been pleased with Colonial, from the day I purchased my car! Service is professional and they gobtge extra mile to ensure my vehicle is in A-one condition! purchased my car! Service is professional and they gobtge extra mile to ensure my vehicle is in A-one condition! More
by Lilpcou22PatC
August 29, 2022
Just a regular service appointment with customer service being right on! If your reading this trust me it’s a good place to go. Reminders throughout before and after, Shelly is Recommended being right on! If your reading this trust me it’s a good place to go. Reminders throughout before and after, Shelly is Recommended More
by Mike
August 25, 2022
Thank you colonial west Chevrolet for helping me out of a tough situation. Shelley Dupre, Tania, John and Geno were terrific in helping me! Jeff chandler is a terrific General Manager and really cares abou tough situation. Shelley Dupre, Tania, John and Geno were terrific in helping me! Jeff chandler is a terrific General Manager and really cares about his customers and his staff! More
by Dorothy
Employees Worked With
Other Employees :
Shelley Dupre
August 25, 2022
Everyone here is so excellent! Had a light out in my vehicle, and they were able to figure out which light bulb it was and replace it all within a hour!! I was so ecstatic, the ser Had a light out in my vehicle, and they were able to figure out which light bulb it was and replace it all within a hour!! I was so ecstatic, the service there was amazing. Shelley Dupre with customer service was the sweetest person, when I called about my light being out. Highly recommend Colonial West. More
by Livvv15
Employees Worked With
Other Employees :
Shelley Dupre
August 24, 2022
As always Colonial West Chevrolet employees took wonderful care of me when I brought my Jeep. This is the best dealership for buying,trading and service. wonderful care of me when I brought my Jeep. This is the best dealership for buying,trading and service. More
by karen.ribeiro.391
Employees Worked With
Other Employees :
Edison and Angel are definitely awesome in the Service Department. Eric Phelps in parts went above and beyond making sure my parts had arrived. , Shelley Dupre
August 24, 2022
Vinny is a stand up guy! ! Very friendly and hard working. He knows exactly what he is doing! Greatest salesman in the state by far! He could sell anything to anyone. ! Very friendly and hard working. He knows exactly what he is doing! Greatest salesman in the state by far! He could sell anything to anyone. More
by swavosavage978
Employees Worked With
August 23, 2022
Great service department. I can't believe that Chris was rated 4.8. He is yhe bedt. Chris is the reason I have my truck serviced at Colonial West. I can't believe that Chris was rated 4.8. He is yhe bedt. Chris is the reason I have my truck serviced at Colonial West. More
by John
August 23, 2022
I went in for an oil change today and I was very pleased with service as well as always being greeted and treated with respect. All the employees are awesome, specifically Chris and Addison from service as with service as well as always being greeted and treated with respect. All the employees are awesome, specifically Chris and Addison from service as well as Carlos in financial, Alex and Ivan from sales and Shelly in management. It's such a pleasure doing business with a great team! More
by Feliciarichard8
Employees Worked With
Other Employees :
Shelley Dupre
