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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,464 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,464 reviews
August 26, 2021
Raff and Sean were amazing to work with. Unfortunately, I felt the management did lack communication and preparation with regards to the doc and financial end. The wait of more than 4 hours was unexcepti I felt the management did lack communication and preparation with regards to the doc and financial end. The wait of more than 4 hours was unexceptionable. Raffael made it tolerable. Huge pat on the back to him! More
by Dlrowe
August 21, 2021
Sean was awesome. He was extremely patient and not salesy or pushy in the least. He was very knowledgeable and helpful. I can't recommend him highly enough! salesy or pushy in the least. He was very knowledgeable and helpful. I can't recommend him highly enough! More
by burdett81
Employees Worked With
August 18, 2021
Friendly staff and knowledgeable on their service, products, and cars. products, and cars. More
by BasqueDeb
August 18, 2021
Went to colonial to get an oil change and voiced some of my concerns with my vehicle and they were really friendly and help me out. And the appointment reminders were great too since I tend to forget. 10/10 my concerns with my vehicle and they were really friendly and help me out. And the appointment reminders were great too since I tend to forget. 10/10 More
by Msjmendoza08
Employees Worked With
Other Employees :
Shelley Dupre
August 04, 2021
First time buying from Colonial West and I’m very pleased. Sean was great! Got exactly what I was looking for and for the right price. pleased. Sean was great! Got exactly what I was looking for and for the right price. More
by E
Employees Worked With
August 02, 2021
My wife and I have bought 2 equinox’s in 3 weeks from colonial west Geno Carlos and Sean did a great job me and my wife got what we wanted for what we wanted to pay can’t be happier colonial west Geno Carlos and Sean did a great job me and my wife got what we wanted for what we wanted to pay can’t be happier More
by ChaseEsrnhardt9
July 30, 2021
Had a check engine light and brought my 2015 Equinox to Colonial West.. The problem is a bad catalytic converter and will be changed as soon as the part arrives Pleased with the service departments promp Colonial West.. The problem is a bad catalytic converter and will be changed as soon as the part arrives Pleased with the service departments prompt handling of this for me. More
by mciccone
July 28, 2021
My interaction was with Shelly Dupre. I went in for an oil change and tire rotation... I had mentioned to her on the the phone that I had a ding to be looked as well. Though they could not help me there oil change and tire rotation... I had mentioned to her on the the phone that I had a ding to be looked as well. Though they could not help me there, Shelly set up an appt. for me to go to Acton where Colonial West has a Collision Center. Thank You Shelly. More
by Anita G.
July 20, 2021
Had a problem with my 2015 Chevrolet Equinox and had it repaired by Colonial West service department.The work was completed in a short time and was done under warranty. I was extremely pleased with the s repaired by Colonial West service department.The work was completed in a short time and was done under warranty. I was extremely pleased with the service. Was greeted by Shelley Dupre when i was there and was impressed by the help she provided me. Customer care is more than a slogan. More
by mciccone
Employees Worked With
Other Employees :
Shelley Dupre
July 17, 2021
The employees were Friendly and helpful and the cost of the oil change was extremely reasonable as well as efficient. I will definitely continue to use them for sure. the oil change was extremely reasonable as well as efficient. I will definitely continue to use them for sure. More
by Dglover
