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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
451 Reviews
Call Service Center (888) 643-6458

451 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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April 04, 2025

Great ppl Pam was awesome Edison is funny Chris is knowledgeable princess Jackie I miss was t here great princess More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Phil! We appreciate you taking the time to share your experience at Colonial West Chevrolet of Fitchburg. We're thrilled to hear that Pam, Edison, Chris, and Jackie left such a positive impression on you. We hope to see you again soon for another great visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 02, 2025

I absolutely love Colonial's service department. They are all welcoming, friendly, cheerful, and my dog loves them, so you know they're good people lol. I only trust Colonial West with my truck (and More

by Amanda R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much, Amanda! We truly appreciate your kind words about Colonial West Chevrolet of Fitchburg's service department. It's fantastic to hear that you and your dog have such a positive experience with our team. We're glad you find our waiting room comfortable and enjoy the little extras we provide. Thank you for trusting us with your truck, and we look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 31, 2025

Chris Taylor is very helpful and efficient Excellent customer service. Great communication skills, no surprises. More

by susan.wright123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We truly appreciate your kind words about the excellent customer service and communication you experienced at Colonial West Chevrolet of Fitchburg. Our team strives to provide a great experience with no surprises, and we're glad you felt that way. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 29, 2025

I recently visited Colonial West Chevrolet to have my truck’s oil changed. The service was prompt and the staff were courteous and professional as always. More

by Digitaldevil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear that your oil change experience at Colonial West Chevrolet of Fitchburg was prompt and that our team provided courteous and professional service. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 26, 2025

They are very understanding. Easy to make appointments. Work done quickly. Will go back again More

by dbutlerrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! We truly appreciate your kind words about Colonial West Chevrolet of Fitchburg. It's great to hear that you found our team understanding and that your appointment was easy to schedule. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 24, 2025

went to colonial west they fixed my windows. thank you edison and the cashier pamela great job More

by Yamoive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! We're thrilled to hear that Edison and Pamela provided you with great service while fixing your windows. At Colonial West Chevrolet of Fitchburg, we strive to deliver exceptional experiences, and your feedback validates our efforts. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 24, 2025

Doug did my yearly inspection today. He came out into the waiting room and told me he needed access to all the seat belts. He allowed me to put up my back seats up as they had been fol More

by catsstamp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug - inspection
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Mar 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to share your positive experience with us at Colonial West Chevrolet of Fitchburg! We’re glad to hear that Doug provided such helpful service during your yearly inspection. We appreciate your kind words and hope to see you again for your future automotive needs! Sincerely, Jeff Chandler General Manager jchandler@colon

March 24, 2025

Service was quick and they kept me updated as far as the progress of the service was concerned!!! More

by Paulf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're glad to hear that your service experience at Colonial West Chevrolet of Fitchburg was quick and that our team kept you updated throughout the process. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 24, 2025

Came in had work done. tec did amazing job my car is silent. cash out with pam no problem, Thanks colonial west More

by quistD42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that our technician did an amazing job and that your car is running silently now. It’s great to know that Pam made your experience smooth as well. We appreciate your support and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 20, 2025

The place is very clean friendly Pam was great got us right in got the car fixed More

by bob.hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg and that Pam was able to assist you promptly. We appreciate your feedback and look forward to seeing you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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