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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
493 Reviews
Call Service Center (888) 643-6458

493 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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June 23, 2025

As far as booking an appointment and getting in fairly quick I'd say good. I usually leave my car overnight and they are usually pretty good about getting it done by noon or just after. More

by K581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I am glad to hear that your experience with scheduling appointments and timely service at Colonial West Chevrolet of Fitchburg has been positive. We appreciate your trust in us to take care of your vehicle and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 22, 2025

The staff are great, they work with you to help find the best prices and don't force sales More

by dr01420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience with our staff at Colonial West Chevrolet of Fitchburg. We always strive to provide the best service and help our customers find the best prices without any pressure. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 20, 2025

You guys are the best. I never have any problems when I and my service done with you More

by Eddings9499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I appreciate your positive feedback about your experiences with us at Colonial West Chevrolet of Fitchburg. It's always our goal to provide excellent service, and we're thrilled to hear that you've had such a great experience. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 20, 2025

Very good and professional and service with costumers and service staff and the people in very nice More

by juan1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! I truly appreciate your kind words about the professionalism and customer service at Colonial West Chevrolet of Fitchburg. Our team works hard to create a welcoming environment, and it’s great to hear that you had a positive experience. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 19, 2025

Professional, prompt and courteous. Comfortable waiting room. The place to bring your Chevy vehicle. Highly recommended. More

by David
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, David, for your fantastic review! We're thrilled to hear that you found Colonial West Chevrolet of Fitchburg to be professional, prompt, and courteous. It's great that you enjoyed our comfortable waiting room as well. We appreciate your high recommendation and look forward to assisting you with your Chevy vehicle in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 19, 2025

Service was fast and professional excellent customer service was very pleased with the attention they showed to my vehicle More

by Budman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the fast service and excellent customer care you received at Colonial West Chevrolet of Fitchburg. Our team is dedicated to providing a great experience, and we’re glad we could give your vehicle the attention it deserved. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 17, 2025

Paid for a part that I feel like should have been covered by factory warranty More

by Tchatigny0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback. I understand your concern regarding the part you paid for and its relation to the factory warranty. At Colonial West Chevrolet of Fitchburg, we strive to provide clear information about warranty coverage. I encourage you to reach out to me directly to discuss your situation further. Your feedback is valuable to us, and we appreciate your insight. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 17, 2025

Ordered new running boards They were installed promptly. Great service, very friendly people. Would highly recommend. More

by 40rubster72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you were satisfied with the prompt installation of your new running boards and the great service from our team at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 16, 2025

As always, The staff was friendly, and my vehicle was serviced in a timely manner! It is never stressful at your dealership! More

by jchaverty
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the wonderful review! I appreciate your kind words about our friendly staff and the timely service you received at Colonial West Chevrolet of Fitchburg. We're delighted to hear that your experience with us was stress-free. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 16, 2025

Service did a great job. They informed me how my truck looked and what it needed. I will be back for more work. Being open on Saturday was great. More

by Bolens_man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I'm thrilled to hear that our service team at Colonial West Chevrolet of Fitchburg took good care of your truck and provided you with the information you needed. We're glad our Saturday hours were convenient for you. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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