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4,875 Reviews of Courtesy Acura - Service Center
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November 28, 2023
Service was great. Travis took great care of me and got me on the road quickly! 10/10 Travis took great care of me and got me on the road quickly! 10/10 More
by Chris M
Verified CustomerEmployees Worked With
November 28, 2023
Excellent communication and superb customer service. Kept me informed and provided specific details on my vehicle's repair process. Kept me informed and provided specific details on my vehicle's repair process. More
by CONRADJT
Employees Worked With
November 28, 2023
Great speed, accuracy, flexibility and friendliness from the moment I purchase my RDX through it's 1st servicing. the moment I purchase my RDX through it's 1st servicing. More
by tmuller01
Employees Worked With
Other Employees :
Josh Treen - my service manager, Tom Reddick
November 28, 2023
Very welcoming and pleasant staff. First experience with the service center and they did not disappoint. Very efficient and answered all my questions. First experience with the service center and they did not disappoint. Very efficient and answered all my questions. More
by Aks
Employees Worked With
November 27, 2023
Amazing service, Travis is very trustworthy and honest. I would recommend this dealership to anyone looking for great service. I would recommend this dealership to anyone looking for great service. More
by aluhx
Employees Worked With
November 25, 2023
Excellent, friendly, great workmanship, clean, Always have a good experience at Courtsey Acura. I would recommend to other Acura owners have a good experience at Courtsey Acura. I would recommend to other Acura owners More
by DebraFrye1
Employees Worked With
November 23, 2023
Excellent service. Customer service went beyond. Provided a safe comfortable place for me to use my laptop for work. Customer service went beyond. Provided a safe comfortable place for me to use my laptop for work. More
by yyang7734
Employees Worked With
Other Employees :
Tom Reddick
November 21, 2023
I'm always suspicious of dealership service centers. Services are typically overpriced and they always have "recommendations" that sound like you better do it or else. I understand it is probably the Services are typically overpriced and they always have "recommendations" that sound like you better do it or else. I understand it is probably the biggest profit center of any dealership. What caused me to be particularly unimpressed with this visit was the following: 1) Within 30 minutes of dropping off the vehicle I received the results of a 50 point (exaggerated) inspection along with multiple "recommendations" of additional things to have done. Red flags immediately go up! 2) I made the appointment online and (in addition to other services) requested one specific thing to be checked. When I picked up the vehicle I asked if that item had been checked. My Service Advisor had no clue but noticed my comment on the work order. Their response was "well, keep an eye on it and if it's still an issue let us know." 3) in the multipoint inspection the tire pressure was noted as 35 psi on a, ll 4 tires. When I picked up the , vehicle, I checked the pressure using the dashboard display. Numbers displayed were 38,37,38 and 36. Not sure if the computer is messed up or if the tech just threw in numbers on the report. 4) when an alignment is recommended without actually checking to see if the wheels are out of alignment, I don't see that as the kind of diagnostics a good service center would perform. 5) When I dropped off the vehicle I asked if they could apply any of your current coupons/discounts to the work being done. They said they would take care of it. I had to remind them of what the current offers were when I picked up the vehicle. Sorry, can't give you 5 stars this visit. More
by REGNARL
