Crestmont Hyundai

Had a great experience at Crestmont Hyundai! Joe was fantastic to work with — he got me the information I needed quickly, made the process smooth and stress-free, and helped get me to a payment Joe was fantastic to work with — he got me the information I needed quickly, made the process smooth and stress-free, and helped get me to a payment I was comfortable with. Really appreciated the professionalism and communication throughout the process. Highly recommend asking for Joe if you’re in the market for a new vehicle More

I have a genesis. I was promised with purchase that they would come and pick up my vehicle, take it to service and bring back. Every time I mention this it is a strugg I was promised with purchase that they would come and pick up my vehicle, take it to service and bring back. Every time I mention this it is a struggle to get them to agree to do this. Many times they are unaware what I am talking about. Additionally they do not want to do services on my genesis that’s included in my package. For a luxury car service I should not have to fight and argue to get these things taken care of. More

Everything was going great until they cashed my personal check that I asked them not to cash until my insurance check came. check that I asked them not to cash until my insurance check came. More

I am very happy with my Genesis having brand switched from BMW. The service, however, has made me rethink another dealership. The poor customer service in the service department has been consistent with from BMW. The service, however, has made me rethink another dealership. The poor customer service in the service department has been consistent with this dealership with one exception. The technician who handled the service, Nathan I believe, left me a very nice note which I have kept to remind myself there are some personnel in the department who know the meaning of customer service. More

I was basically told that the issue I'm experience with my leased are is not there and they aren't sure what I'm talking about. Even though the issue still persists. my leased are is not there and they aren't sure what I'm talking about. Even though the issue still persists. More

Not timely. Person handling paperwork was clueless. Offered me $15 off my FREE service fir the delays. Was inspection done?? Who knows! Person handling paperwork was clueless. Offered me $15 off my FREE service fir the delays. Was inspection done?? Who knows! More

Poor communication and mixed communication not stating the correct information. The communication was not good. I had to constantly follow up when they would tell me they would call me back. They kept get the correct information. The communication was not good. I had to constantly follow up when they would tell me they would call me back. They kept getting information wrong and gave me the wrong information. I would check what they said only to find out what they told me wasn't correct. More

My experience with Crestmont Hyundai has always been a very positive one. Everyone there makes you feel like we are family. David Gerber was our sales person this time and I told him that he would be the very positive one. Everyone there makes you feel like we are family. David Gerber was our sales person this time and I told him that he would be the one to help us for life. He was so very kind, warm, trustworthy, and professional. Our lease was up on our 2023 Tucson. He helped us through that, then helped us with leasing a brand new 2026 Tucson. David made it seem so easy. He answered all our questions and told us we can always call him for anything we need or any questions we may have. He is someone I fully trust and can depend on. When our lease is up on our new car, we will go see David again for sure!! More

They gave me one option of repair, complete replacement of the engine wiring harness, for $8200. Another Hyundai dealer is doing a pigtail on the bad wire for $800. All to repair a leased vehicle with unde of the engine wiring harness, for $8200. Another Hyundai dealer is doing a pigtail on the bad wire for $800. All to repair a leased vehicle with under 24k miles. Scammers. Hyundai sucks... More

The sales staff, as well as, the finance department staff were very professional and helpful. Any questions or concerns I may have had were resolved to my satisfaction. were very professional and helpful. Any questions or concerns I may have had were resolved to my satisfaction. More