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DCH Paramus Honda
Paramus, NJ
5,299 Reviews
As the flagship store of the DCH Auto Group, the largest auto group in New Jersey, we have been at this location for over 30 years. We have been a Top Ten Volume Honda dealer in the USA for sales and service since 2004. We are proud recipients of the Honda President's Award and the J.D. Power's Dealer of Excellence award and rated A+ by the Better Business Bureau. Click on our website for information on inventory, price quotes, trade appraisals and financing pre-qualifications.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,299 reviews
December 12, 2017
Best Car Buying Experience I purchased a 2017 Honda Pilot Honda EX from Salesperson Hamad Deeb at Paramus Honda on Saturday November 25, 2017. I did my shopping online and visi I purchased a 2017 Honda Pilot Honda EX from Salesperson Hamad Deeb at Paramus Honda on Saturday November 25, 2017. I did my shopping online and visited a few dealerships in the area, no one could match the price and service Paramus DCH provided. It started out when I visited the dealer on Tuesday November 21, 2017. While Hamad was busy helping two customers he took the time out to give me his card and take my contact information. He promptly called me back with a price that Garden State, Planet Honda, nor Mahwah Honda can match. I called Hamad and told him I will be coming in on Saturday morning. He was ready when I came in with the color and exact model trim I needed. The experience was easy and painless. This is my fourth brand new car that I purchase from local dealerships between Honda and Toyota. Hamad cleaned the car and took the time to explain every feature the car came with. I have never seen someone with such attention to great detail and Excellent Level of Customer Service. I had such a good experience that I gave the name of the Salesperson and dealership to a co-worker of mine to make her next purchase from Hamad Deeb at Paramus DCH Honda. More
by Imad.abedrabbo
December 11, 2017
Leased a Honda HRV 2018 My family and me have been customers of DCH Honda for about 17 years now. We have leased and bought many cars here, and have always received the HIGHE My family and me have been customers of DCH Honda for about 17 years now. We have leased and bought many cars here, and have always received the HIGHEST level of customer service. Our dealer is Alex Bernabe, he is always kind, pleasant, knowledgeable and has a smile on his face. He always takes his time to explain everything, answer any questions we have and genuinely looks out for our best interests. It is a pleasure leasing and buying Hondas off of Alex. I have been to other Honda dealerships for service and not received the level of quality service that I have had at DCH Honda Paramus. Alex is wonderful and we definitely trust him and are always 100% satisfied with the cars we have leased or bought from him. Alex is an example of an outstanding car dealer and we will continue to work with him and lease/buy many more cars in the future. Thank you DCH Honda and Alex! More
by VBrou0307
Employees Worked With
December 10, 2017
First Service Visit Very easy process, I drove in was greeted and signed a few papers a little later my car was good to go, definelty coming back! Very easy process, I drove in was greeted and signed a few papers a little later my car was good to go, definelty coming back! More
by danny12003
Employees Worked With
Joe England
December 10, 2017
Salesman did an outstanding job. He workd with us to make su re deal went thru. We were a difficult client due to poor credit but carlos was respectful along with manager and finance department. The entire exp re deal went thru. We were a difficult client due to poor credit but carlos was respectful along with manager and finance department. The entire experience was excellent I was there with my daughter and everybody looked like a hero after that night; we were very pleased with the entire experience. Even the coffee was excellent LOL. Joseph J. Ferrante More
by jferrante59
Verified CustomerDecember 10, 2017
Purchased Certified Accord Sport Our salesman Daniel Bacerra was courteous and professional throughout our entire visit. A couple weeks later, I had to return to receive my registrati Our salesman Daniel Bacerra was courteous and professional throughout our entire visit. A couple weeks later, I had to return to receive my registration, plates, and have a new key made. My first experience at the service center was very positive. Prior to my arrival the appointment was confirmed online and I was given quick and professional service. A pleasant experience overall. More
by michaelambrosej
Employees Worked With
Danny Mueses, Daniel Becerra
December 09, 2017
Thanks guys I’m very grateful for the service, they are very professional and Renato was excellent. Thank you so much for the opportunity to be proud of owner of I’m very grateful for the service, they are very professional and Renato was excellent. Thank you so much for the opportunity to be proud of owner of a Honda from DCH More
by danielotalvaro86
December 09, 2017
Premium service from start to finish. Our experience at DCH Paramus was excellent. We were able to get an terrific car at a fair price. They also went what I considered above and beyond Our experience at DCH Paramus was excellent. We were able to get an terrific car at a fair price. They also went what I considered above and beyond with their efforts to help me turn in my leased Hyundai. Top notch, premium service all around. More
by cflug14
December 09, 2017
Long wait time The sales department was not organized. I waited long periods of time and had to submit the same documents, drivers license, Costco card, several time The sales department was not organized. I waited long periods of time and had to submit the same documents, drivers license, Costco card, several times during my three visits. When I went to pay for the car, the finance department needed the same information and questioned why my deposit was an uneven amount. I told them that the sales person instructed me to leave a 10% deposit on the vehicle. Picking up the car took a couple of hours even though I was paying cash and had made an appointment prior to coming. I would suggest that the customer's information is collected once and folder is made with the information that other departments and the same sales person doesn't ask for the same documents over again. I wish there was a "maybe" recommendation because I was happy with the car and there were several nice people that assisted me with my registration and a need to go to the service department shortly after purchasing the vehicle. The service department experience exceeded my expectations. More
by Mocha
December 08, 2017
2017 honda pilot ex-l Kim Young was the guy helping me with my new Pilot purchase , very helpful guy and easy to deal with, I am happy with the car and the deal i got from Kim Young was the guy helping me with my new Pilot purchase , very helpful guy and easy to deal with, I am happy with the car and the deal i got from Kim ,recommended A+++ More
by tomasploch1
December 08, 2017
Make sure you do your homework first Some of the people here can be really pushy if they feel like they can take advantage of you. My experience with Kadir, the salesman assigned to me Some of the people here can be really pushy if they feel like they can take advantage of you. My experience with Kadir, the salesman assigned to me, was really unpleasant. He wasn't particularly knowledgeable about the various Honda models (Fit vs. Civic) and even gave me the wrong answer when I asked him about the size difference between the two! (The Civic is over a foot longer than the Fit, even though he told me that they were only 3-4" different in length. This was obviously wrong when I went to go look at the cars and then looked it up online myself.) And then, when we were out in the lot looking at the inventory, he didn't even seem to know what was in stock. He showed me 2 different Fits, but didn't even show me the 3rd one on the lot, which I found myself when we were walking around! He was generally quite unhelpful and I'm fairly certain he was even trying to just avoid me when I came back to the dealership around two weeks later to look into a service problem. Don't work with Kadir unless you like getting pushed around, ignored, and terrible customer service! Jerrod, in the finance department, wasn't exactly all that pleasant to work with either. He was very pushy and seemed to belittle me for not agreeing to the finance option that he proposed. Danny, part of the management team, was the only employee that I would work with again. I understand that sales people can be a little pushy, because they are trying to sell you something after all! However, you're still a customer and they should treat you with respect. Danny was pleasant and respectful and that's all one can ask for as a customer. More
by twelfthletter
