DCH Paramus Honda

Got the best service 18 years ago. Same best service today. There is no one else I’ll buy a Honda from. Thank you Alex! Same best service today. There is no one else I’ll buy a Honda from. Thank you Alex! More

I went to this company to have a nail removed from my tire, they went as far as to remove the splash shield and did not put the screws back. As I was driving back home, the Splash shield fell off in the tire, they went as far as to remove the splash shield and did not put the screws back. As I was driving back home, the Splash shield fell off in the middle of the Garden State parkway. The same day they were supposed to order me a replacement for a defective tire inflator for my 2023 Honda Accord. They placed the order and informed me it was on backorder. On January 6th, I received an email that the item was ready to pick up. I drove there to get the new tire inflator. The service advisor pulled out the sealant from the one tire inflator with force, which caused it to leak. He took my car keys from me and went to my car for at least 30 minutes to put the new tire inflator together. He came to grab me and informed me that everything was ready. I asked him if I could test the new inflator to see if it's working properly. I pushed the power button 5-10 seconds after the thing exploded which caused me to be unconscious for at least 15 seconds. The tire inflator cuts my forehead, damage my right ear, damage my eyes, thumb, and pinky finger. It caused me to go to the hospital the same day due to the sealant in my eye, and right ear consistently ringing until now. They propose no solutions I am working with lawyers to take them to court. See the pictures on their Google Page review page. My ear is damage, I had a lawyer. I will hire a new lawyer to take them to court. More

Great experience working with Hamad Deeb. He was straightforward and honest. Would highly recommend using him. He was straightforward and honest. Would highly recommend using him. More

Hamad was great. I had a lot of questions and he made sure to provide me with all the answers and information for buying my car out. Both Hamad and Shadi made the pro I had a lot of questions and he made sure to provide me with all the answers and information for buying my car out. Both Hamad and Shadi made the process of going from leasing to financing easy and smooth. Thank you, great service! More

This is my second time leasing a new vehicle; however, my best experience BY FAR! Dennis Estrada was thorough and professional throughout the entire process. I appreciate his level of dedication to customer best experience BY FAR! Dennis Estrada was thorough and professional throughout the entire process. I appreciate his level of dedication to customer satisfaction. He was attentive and respectful, despite the number of customers he had to assist during my visit. He explained all of my inquiries and was transparent about the process. He was very knowledgeable about operating the various functions of the vehicle, and provided support even after I left the lot. He has been accessible and communicative from start to finish. I loved his service so much, I recommended a friend make a purchase - and she picked up her car this week! JOB WELL DONE! More

Customer Service is key. I actually left a Honda Dealership in Clifton because I just didn't like the sales agent but I did like the car. I decided to go to DCH Paramus and w I actually left a Honda Dealership in Clifton because I just didn't like the sales agent but I did like the car. I decided to go to DCH Paramus and what a significant difference. From the moment I walked in I was greeted by two lovely women, I was acknowledged. Offered water, coffee, they were just Nice. And it sounds simple to say but it makes such a big difference in the experience. They got me a salesman immediately even though they were absolutely swamped this Saturday. I barely waited. Then I met Hamad Deeb. He was no B.S. and he absolutely knows the details of his vehicles. He was informative, direct, and again no B.S. I would absolutely recommend this dealership and Hamad D to anyone who is looking to by a car. Customer Experiences is not dead here. Come here and don't waster your time anywhere else. More

Had great experience with Honda Paramus Abel Fermin did fantastic job. Great guy & great deal fantastic job. Great guy & great deal More

I must start off by saying, that there are several Honda dealerships that I visited in proximity of my house, but we prefer to drive to DCH Paramus Honda to purchase my Honda CR-V, EXL 2024. Everyone one at dealerships that I visited in proximity of my house, but we prefer to drive to DCH Paramus Honda to purchase my Honda CR-V, EXL 2024. Everyone one at this dealership is phenomenal. Dennis Estrada (salesman) exhibited hospitality, professionalism, patience, understanding and was able to get the best deal for me. Thank you, Dennis! The entire process of sale was flawless and amazing. The car looks very sleek and edgy. State of the art features are amazing. It offers plenty of space in cargo area, provides great leg room, very comfortable leather seats, Apple CarPlay, heated Seats, electric adjustable seats, remote start, and keyless entry, and so much more. Best Car I Have Owned!!! Dennis was very professional and helpful throughout the process. He made sure that all my questions were answered and that I was satisfied with the purchase. The service and the professionalism at DCH Paramus is second to none!!! The dealership is clean and classy like the cars they sell. They have a huge inventory on site. This is the first time I’ve had enjoyed the car buying process. They just won a lifetime loyal customer!!! More

I hope this letter finds you well. I am writing to share my recent experience at your dealership, which, regrettably, was far from satisfactory. We visited with the intention of purcha I am writing to share my recent experience at your dealership, which, regrettably, was far from satisfactory. We visited with the intention of purchasing three cars, a significant investment and a decision we didn't take lightly. However, the service we received from you personally was not only disappointing but also the primary reason we decided to take our business elsewhere. From the moment we entered the dealership, your approach felt overly aggressive and lacking in the professional courtesy one would expect in such a setting. Your eagerness to close a sale overshadowed the importance of understanding our needs and preferences, making us feel undervalued as customers. Furthermore, your demeanor came across as dismissive when we sought further details about the cars' features and financing options, leaving us with the impression that our questions were an inconvenience rather than a part of your job to address. Perhaps most concerning was your reluctance to acknowledge or rectify mistakes made during our discussions. A constructive and respectful approach to such situations is essential, yet it was markedly absent. This not only eroded our trust in you but also in the dealership's commitment to customer satisfaction. In stark contrast, our experience at another Honda dealership was entirely different. We were greeted with warmth and professionalism from the outset. Their sales team was patient, taking the time to understand our needs, answer our questions in detail, and ensure we felt comfortable and informed throughout the decision-making process. This positive experience was the decisive factor in our choice to purchase the three cars from their dealership instead of yours. I am sharing this feedback not out of spite but in the hope that it serves as a constructive critique. Reflecting on and adapting your sales approach could significantly enhance your interactions with future clients. Building relationships based on respect, patience, and genuine assistance can turn potential buyers into loyal customers. Thank you for taking the time to read this letter. I wish you all the best in your future endeavors and hope you will consider my feedback as an opportunity for professional growth. HAVE FUN More

Attention Buyers, Beware of this dealership—extremely unreliable! Do not purchase if you expect any vehicle support. We bought a CPO 2019 Honda Ridgeline here two weeks ago. At the dealership, we signed unreliable! Do not purchase if you expect any vehicle support. We bought a CPO 2019 Honda Ridgeline here two weeks ago. At the dealership, we signed agreements and disclosures, assured we'd receive copies of all including CPO warranty papers by mail. Now they refuse, claiming only the bill of sale is due, to later deny all warranty claims. Avoid this dealership at all costs. We're escalating and taking legal action. Our sales rep is Jacob, finance rep is Sunil. Sunil said we didnt sign any CPO paperwork, proving how far they'll go to withhold info. We've left a message for the general manager and are escalating to Lithia and Honda, prepping legal action. More